TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from Not good for US citizens who received 1042-S Instructions are missing to fill 1042-S in online TurboTax app. Also if clarification is required during filling online Turbotax there is NO way to communication (phone call is useless)
Date published: 2023-05-21
Rated 5 out of 5 by from Awesome Wonderful was easy to do if a mistake was made it was easy to fix
Date published: 2023-05-21
Rated 1 out of 5 by from Quality went down hill I removed stuff that it didnt remove and I had delete line items and add them back all over again because it kept remembering data that I deleted. other bugs. increased the amount of time it took to complete. Never had these issues until this year very disappointed
Date published: 2023-05-21
Rated 5 out of 5 by from Turbotax Is great Turbotax does an excellent job of walking me through my taxes each year, and letting me know quickly when something is wrong.
Date published: 2023-05-21
Rated 5 out of 5 by from Easy to Use We've used Turbo Tax for years now and still find it more convenient than going to a tax accountant. Very easy to use. We thought we would need additional help this year since we installed solar panels last year. But the process to get the credit was so easy. Very pleased to get a refund this year!
Date published: 2023-05-21
Rated 5 out of 5 by from great It is fast and it is easy to file taxes on your own.
Date published: 2023-05-21
Rated 5 out of 5 by from Very good software to use Everything was smooth, most forms I could upload with pictures. They did most the work and I just clicked to confirm. Not a bad price as well.
Date published: 2023-05-20
Rated 5 out of 5 by from Very quick and easy I Did it myself, it had very easy directions to follow
Date published: 2023-05-20
Rated 4 out of 5 by from Pretty Straight forward Ive used turbo tax for years and have always felt experienced to do so, with their outline and supportive explanations along the way. I just put 4 stars, because some of my state specific exemptions were not too clear. Including filing date extensions and grants.
Date published: 2023-05-20
Rated 5 out of 5 by from Excellent Easy to use and clear instructions. Totally made filing an amended return less scary than anticipated!
Date published: 2023-05-20
All TurboTax® Offerings Reviews - Page 65
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not good for US citizens who received 1042-S Instructions are missing to fill 1042-S in online TurboTax app. Also if clarification is required during filling online Turbotax there is NO way to communication (phone call is useless)
Date published: 2023-05-21
Rated 5 out of 5 by from Awesome Wonderful was easy to do if a mistake was made it was easy to fix
Date published: 2023-05-21
Rated 1 out of 5 by from Quality went down hill I removed stuff that it didnt remove and I had delete line items and add them back all over again because it kept remembering data that I deleted. other bugs. increased the amount of time it took to complete. Never had these issues until this year very disappointed
Date published: 2023-05-21
Rated 5 out of 5 by from Turbotax Is great Turbotax does an excellent job of walking me through my taxes each year, and letting me know quickly when something is wrong.
Date published: 2023-05-21
Rated 5 out of 5 by from Easy to Use We've used Turbo Tax for years now and still find it more convenient than going to a tax accountant. Very easy to use. We thought we would need additional help this year since we installed solar panels last year. But the process to get the credit was so easy. Very pleased to get a refund this year!
Date published: 2023-05-21
Rated 5 out of 5 by from great It is fast and it is easy to file taxes on your own.
Date published: 2023-05-21
Rated 5 out of 5 by from Very good software to use Everything was smooth, most forms I could upload with pictures. They did most the work and I just clicked to confirm. Not a bad price as well.
Date published: 2023-05-20
Rated 5 out of 5 by from Very quick and easy I Did it myself, it had very easy directions to follow
Date published: 2023-05-20
Rated 4 out of 5 by from Pretty Straight forward Ive used turbo tax for years and have always felt experienced to do so, with their outline and supportive explanations along the way. I just put 4 stars, because some of my state specific exemptions were not too clear. Including filing date extensions and grants.
Date published: 2023-05-20
Rated 5 out of 5 by from Excellent Easy to use and clear instructions. Totally made filing an amended return less scary than anticipated!
Date published: 2023-05-20
All TurboTax® Offerings Reviews - Page 65