TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from State Income Tax Reciprocity Love using Turbo Tax however as a resident of a state with reciprocity with the state I work in, it would be very helpful to have a ? pop up that tells you that you don't need to check boxes that you worked in one state and lived in another when there is an agreement in place between these states. Example: It should say if your state is OH and you worked in KY then DON'T check worked in another state on the Turbo Tax Income questionnaire (because KY does not withhold KY state taxes on your income) It is very interesting that you do not address this subject on any forum that I could find and that you do not offer advice in the regard as you are filling out the form.
Date published: 2023-04-19
Rated 5 out of 5 by from Not hard, but still rough This is always my nightmare, but I always overcome. Why does this have to be so stressful? Why dont they teach us this in school? Instead of all the useless stuff...
Date published: 2023-04-19
Rated 5 out of 5 by from Gets easier every year I really like having all the information carried over from last year and the addition this year of being able to upload a pdf
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is excellent Turbo Tax has excellent online help available for assistance as you go. And chat resources as well. I personally did not chat this year in 2021 I utilzed this service and the gentleman on call at that time had no answer for me. Totally disapointed.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax is Easy and Accurate I appreciate the year on year information that is stored and used to easily complete the current year's tax forms.
Date published: 2023-04-19
Rated 1 out of 5 by from Does not work with M2 Mac Turbo Tax failed to test their software on the new Mac architecture. I had to book up my old laptop to run the software. It was a mess.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax has a simple screen flow Iowa state return seems bit confusing, where Married filing jointly had to allocate the amount to individual.
Date published: 2023-04-19
Rated 1 out of 5 by from Crypto Section is difficult. Not able to load 8949. Transactions are not loaded correctly
Date published: 2023-04-19
Rated 1 out of 5 by from turbotax has always been frustrating. hated this experience. so many packages and confusing information that is meant to remain confusing. too many animations i wish i could turn off. overall unpleasant.
Date published: 2023-04-19
Rated 3 out of 5 by from Software feels buggy this year Overall experience was good with info on how to populate fields. However, there were several instances where it didn't feel smooth. I also didn't get any sort of notice that the Principal Business Codes had changed until I attempted to transmit the return. At that point, the system just said to read form 1120 instructions. A little concerned that there may be other updates missing leading to an incorrect return.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 637
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from State Income Tax Reciprocity Love using Turbo Tax however as a resident of a state with reciprocity with the state I work in, it would be very helpful to have a ? pop up that tells you that you don't need to check boxes that you worked in one state and lived in another when there is an agreement in place between these states. Example: It should say if your state is OH and you worked in KY then DON'T check worked in another state on the Turbo Tax Income questionnaire (because KY does not withhold KY state taxes on your income) It is very interesting that you do not address this subject on any forum that I could find and that you do not offer advice in the regard as you are filling out the form.
Date published: 2023-04-19
Rated 5 out of 5 by from Not hard, but still rough This is always my nightmare, but I always overcome. Why does this have to be so stressful? Why dont they teach us this in school? Instead of all the useless stuff...
Date published: 2023-04-19
Rated 5 out of 5 by from Gets easier every year I really like having all the information carried over from last year and the addition this year of being able to upload a pdf
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is excellent Turbo Tax has excellent online help available for assistance as you go. And chat resources as well. I personally did not chat this year in 2021 I utilzed this service and the gentleman on call at that time had no answer for me. Totally disapointed.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax is Easy and Accurate I appreciate the year on year information that is stored and used to easily complete the current year's tax forms.
Date published: 2023-04-19
Rated 1 out of 5 by from Does not work with M2 Mac Turbo Tax failed to test their software on the new Mac architecture. I had to book up my old laptop to run the software. It was a mess.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax has a simple screen flow Iowa state return seems bit confusing, where Married filing jointly had to allocate the amount to individual.
Date published: 2023-04-19
Rated 1 out of 5 by from Crypto Section is difficult. Not able to load 8949. Transactions are not loaded correctly
Date published: 2023-04-19
Rated 1 out of 5 by from turbotax has always been frustrating. hated this experience. so many packages and confusing information that is meant to remain confusing. too many animations i wish i could turn off. overall unpleasant.
Date published: 2023-04-19
Rated 3 out of 5 by from Software feels buggy this year Overall experience was good with info on how to populate fields. However, there were several instances where it didn't feel smooth. I also didn't get any sort of notice that the Principal Business Codes had changed until I attempted to transmit the return. At that point, the system just said to read form 1120 instructions. A little concerned that there may be other updates missing leading to an incorrect return.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 637