TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 3 out of 5 by
JungleFan5325 from
State Income Tax Reciprocity
Love using Turbo Tax however as a resident of a state with reciprocity with the state I work in, it would be very helpful to have a ? pop up that tells you that you don't need to check boxes that you worked in one state and lived in another when there is an agreement in place between these states. Example: It should say if your state is OH and you worked in KY then DON'T check worked in another state on the Turbo Tax Income questionnaire (because KY does not withhold KY state taxes on your income) It is very interesting that you do not address this subject on any forum that I could find and that you do not offer advice in the regard as you are filling out the form.
Date published: 2023-04-19
Rated 5 out of 5 by
amandaraven from
Not hard, but still rough
This is always my nightmare, but I always overcome. Why does this have to be so stressful? Why dont they teach us this in school? Instead of all the useless stuff...
Date published: 2023-04-19
Rated 5 out of 5 by
JQC Cali from
Gets easier every year
I really like having all the information carried over from last year and the addition this year of being able to upload a pdf
Date published: 2023-04-19
Rated 5 out of 5 by
nancykayb from
Turbo Tax is excellent
Turbo Tax has excellent online help available for assistance as you go. And chat resources as well. I personally did not chat this year in 2021 I utilzed this service and the gentleman on call at that time had no answer for me. Totally disapointed.
Date published: 2023-04-19
Rated 4 out of 5 by
Auntie2023 from
Turbo Tax is Easy and Accurate
I appreciate the year on year information that is stored and used to easily complete the current year's tax forms.
Date published: 2023-04-19
Rated 1 out of 5 by
JsnTSltr from
Does not work with M2 Mac
Turbo Tax failed to test their software on the new Mac architecture. I had to book up my old laptop to run the software. It was a mess.
Date published: 2023-04-19
Rated 5 out of 5 by
null from
TurboTax has a simple screen flow
Iowa state return seems bit confusing, where Married filing jointly had to allocate the amount to individual.
Date published: 2023-04-19
Rated 1 out of 5 by
JayThomas12 from
Crypto Section is difficult.
Not able to load 8949. Transactions are not loaded correctly
Date published: 2023-04-19
Rated 1 out of 5 by
viedie from
turbotax has always been frustrating.
hated this experience. so many packages and confusing information that is meant to remain confusing. too many animations i wish i could turn off. overall unpleasant.
Date published: 2023-04-19
Rated 3 out of 5 by
SRP909 from
Software feels buggy this year
Overall experience was good with info on how to populate fields. However, there were several instances where it didn't feel smooth. I also didn't get any sort of notice that the Principal Business Codes had changed until I attempted to transmit the return. At that point, the system just said to read form 1120 instructions. A little concerned that there may be other updates missing leading to an incorrect return.
All TurboTax® Offerings Reviews - Page 637
Date published: 2023-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
JungleFan5325 from
State Income Tax Reciprocity
Love using Turbo Tax however as a resident of a state with reciprocity with the state I work in, it would be very helpful to have a ? pop up that tells you that you don't need to check boxes that you worked in one state and lived in another when there is an agreement in place between these states. Example: It should say if your state is OH and you worked in KY then DON'T check worked in another state on the Turbo Tax Income questionnaire (because KY does not withhold KY state taxes on your income) It is very interesting that you do not address this subject on any forum that I could find and that you do not offer advice in the regard as you are filling out the form.
Date published: 2023-04-19
Rated 5 out of 5 by
amandaraven from
Not hard, but still rough
This is always my nightmare, but I always overcome. Why does this have to be so stressful? Why dont they teach us this in school? Instead of all the useless stuff...
Date published: 2023-04-19
Rated 5 out of 5 by
JQC Cali from
Gets easier every year
I really like having all the information carried over from last year and the addition this year of being able to upload a pdf
Date published: 2023-04-19
Rated 5 out of 5 by
nancykayb from
Turbo Tax is excellent
Turbo Tax has excellent online help available for assistance as you go. And chat resources as well. I personally did not chat this year in 2021 I utilzed this service and the gentleman on call at that time had no answer for me. Totally disapointed.
Date published: 2023-04-19
Rated 4 out of 5 by
Auntie2023 from
Turbo Tax is Easy and Accurate
I appreciate the year on year information that is stored and used to easily complete the current year's tax forms.
Date published: 2023-04-19
Rated 1 out of 5 by
JsnTSltr from
Does not work with M2 Mac
Turbo Tax failed to test their software on the new Mac architecture. I had to book up my old laptop to run the software. It was a mess.
Date published: 2023-04-19
Rated 5 out of 5 by
null from
TurboTax has a simple screen flow
Iowa state return seems bit confusing, where Married filing jointly had to allocate the amount to individual.
Date published: 2023-04-19
Rated 1 out of 5 by
JayThomas12 from
Crypto Section is difficult.
Not able to load 8949. Transactions are not loaded correctly
Date published: 2023-04-19
Rated 1 out of 5 by
viedie from
turbotax has always been frustrating.
hated this experience. so many packages and confusing information that is meant to remain confusing. too many animations i wish i could turn off. overall unpleasant.
Date published: 2023-04-19
Rated 3 out of 5 by
SRP909 from
Software feels buggy this year
Overall experience was good with info on how to populate fields. However, there were several instances where it didn't feel smooth. I also didn't get any sort of notice that the Principal Business Codes had changed until I attempted to transmit the return. At that point, the system just said to read form 1120 instructions. A little concerned that there may be other updates missing leading to an incorrect return.
All TurboTax® Offerings Reviews - Page 637
Date published: 2023-04-19