TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Very straight forward Live expert was very thorough and helpful. Would highly recommend turbo tax
Date published: 2021-03-03
Rated 5 out of 5 by from LOVE IT Super easy and you can do it from the comfort of your own home
Date published: 2021-03-03
Rated 3 out of 5 by from Everything Fine Until E-Filing After completing form I waited a couple of weeks to file Federal/State and when I tried to file I received the somewhat common " Tax Season not open" error. Community help allowed me to submit Federal but State never would eFile; mailed instead. TT need to do a better job of identifying whatever triggers this message and checking it in the Review process.
Date published: 2021-03-03
Rated 5 out of 5 by from Great Experience, Easy to Use Great experience easy to use. Appreciate the ease of this application and communication.
Date published: 2021-03-03
Rated 2 out of 5 by from Too many hidden fees Every added feature (stock market filing, cryptocurrency filing, state income filing) cost extra fee. Not a fan.
Date published: 2021-03-03
Rated 2 out of 5 by from Challenge with state return I have used Turbo Tax for years with absolutely no problems. But this year, Turbo Tax transferred all my capital gains to an incorrect form on my state return, causing me to access their experts multiple times. I had to manually correct over 100 entries before filing.
Date published: 2021-03-03
Rated 5 out of 5 by from EEG TECHNOLOGIST/SLEEP TECHNOLOGIST Customer service was excellent. Did not feel rushed.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is Simple to Use and Intuitive Great Tool I would recommend it to my friends and family
Date published: 2021-03-03
Rated 5 out of 5 by from Quick, Fast, & Easy! The drop down, select, and check box features were great.
Date published: 2021-03-03
Rated 5 out of 5 by from The prices are fair and the process is easy This is my first time but it won't be my last, TurboTax now has a lifetime client.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 635
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very straight forward Live expert was very thorough and helpful. Would highly recommend turbo tax
Date published: 2021-03-03
Rated 5 out of 5 by from LOVE IT Super easy and you can do it from the comfort of your own home
Date published: 2021-03-03
Rated 3 out of 5 by from Everything Fine Until E-Filing After completing form I waited a couple of weeks to file Federal/State and when I tried to file I received the somewhat common " Tax Season not open" error. Community help allowed me to submit Federal but State never would eFile; mailed instead. TT need to do a better job of identifying whatever triggers this message and checking it in the Review process.
Date published: 2021-03-03
Rated 5 out of 5 by from Great Experience, Easy to Use Great experience easy to use. Appreciate the ease of this application and communication.
Date published: 2021-03-03
Rated 2 out of 5 by from Too many hidden fees Every added feature (stock market filing, cryptocurrency filing, state income filing) cost extra fee. Not a fan.
Date published: 2021-03-03
Rated 2 out of 5 by from Challenge with state return I have used Turbo Tax for years with absolutely no problems. But this year, Turbo Tax transferred all my capital gains to an incorrect form on my state return, causing me to access their experts multiple times. I had to manually correct over 100 entries before filing.
Date published: 2021-03-03
Rated 5 out of 5 by from EEG TECHNOLOGIST/SLEEP TECHNOLOGIST Customer service was excellent. Did not feel rushed.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is Simple to Use and Intuitive Great Tool I would recommend it to my friends and family
Date published: 2021-03-03
Rated 5 out of 5 by from Quick, Fast, & Easy! The drop down, select, and check box features were great.
Date published: 2021-03-03
Rated 5 out of 5 by from The prices are fair and the process is easy This is my first time but it won't be my last, TurboTax now has a lifetime client.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 635