TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbor Tax is great! Everything was smooth and easy to follow. Prompt and courteous service.
Date published: 2023-04-21
Rated 3 out of 5 by from Great till your taxes are rejected. Everything is great and easy step by step but when your taxes get rejected it not always easy to correct the problem. I've been going on for two days trying to correct a problem that is still rejected
Date published: 2023-04-21
Rated 1 out of 5 by from Turbo verification is bugged. Verification of my email was a pain. This was due to Intuit verification process. Before the Last step "3" on turbo tax you need to verify your email. If you do this with the pop up it will not send you a email. I selected "didn't get email" and still nothing. I had to go to my Intuit account page and verify that way. Turbo tax pop up verification doesn't work. Just link it to Intuit account page instead. Or have that information on the help page/bot.
Date published: 2023-04-21
Rated 5 out of 5 by from Mr Bryan was so very helpful Mr. Bryan was so helpful. I would give him 100+ stars for his excellent help!!
Date published: 2023-04-21
Rated 5 out of 5 by from Very easy Works great - very easy to use and simple to file my return
Date published: 2023-04-21
Rated 5 out of 5 by from Turbotax is great Turbotax was very helpful to me,they helped to solve all our problems and were very patient.
Date published: 2023-04-21
Rated 3 out of 5 by from More expensive than going to someone $240 this year to file a 1099? I could have dropped off all of my paperwork and had someone else do it for less than half. Wild.
Date published: 2023-04-21
Rated 1 out of 5 by from Turbo tax is terrible Horrible help for independent contractors took over 1600 dollars in tax after I paid 1700 doesn’t make sense
Date published: 2023-04-21
Rated 4 out of 5 by from Like it but the fees are way too much was easy, fast but in my opinion the fees are too high as my refund was under $1000 and i ended up paying fees over $150, which i feel is very unfair as last year i filed for free with a different company but they were no longer available. you should not state that filing is Free because it is NOT.
Date published: 2023-04-21
Rated 5 out of 5 by from Makes doing taxes easy Helped solve problem. The system improves every year. Able to save information year to year.
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 629
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbor Tax is great! Everything was smooth and easy to follow. Prompt and courteous service.
Date published: 2023-04-21
Rated 3 out of 5 by from Great till your taxes are rejected. Everything is great and easy step by step but when your taxes get rejected it not always easy to correct the problem. I've been going on for two days trying to correct a problem that is still rejected
Date published: 2023-04-21
Rated 1 out of 5 by from Turbo verification is bugged. Verification of my email was a pain. This was due to Intuit verification process. Before the Last step "3" on turbo tax you need to verify your email. If you do this with the pop up it will not send you a email. I selected "didn't get email" and still nothing. I had to go to my Intuit account page and verify that way. Turbo tax pop up verification doesn't work. Just link it to Intuit account page instead. Or have that information on the help page/bot.
Date published: 2023-04-21
Rated 5 out of 5 by from Mr Bryan was so very helpful Mr. Bryan was so helpful. I would give him 100+ stars for his excellent help!!
Date published: 2023-04-21
Rated 5 out of 5 by from Very easy Works great - very easy to use and simple to file my return
Date published: 2023-04-21
Rated 5 out of 5 by from Turbotax is great Turbotax was very helpful to me,they helped to solve all our problems and were very patient.
Date published: 2023-04-21
Rated 3 out of 5 by from More expensive than going to someone $240 this year to file a 1099? I could have dropped off all of my paperwork and had someone else do it for less than half. Wild.
Date published: 2023-04-21
Rated 1 out of 5 by from Turbo tax is terrible Horrible help for independent contractors took over 1600 dollars in tax after I paid 1700 doesn’t make sense
Date published: 2023-04-21
Rated 4 out of 5 by from Like it but the fees are way too much was easy, fast but in my opinion the fees are too high as my refund was under $1000 and i ended up paying fees over $150, which i feel is very unfair as last year i filed for free with a different company but they were no longer available. you should not state that filing is Free because it is NOT.
Date published: 2023-04-21
Rated 5 out of 5 by from Makes doing taxes easy Helped solve problem. The system improves every year. Able to save information year to year.
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 629