TURBOTAX CUSTOMER REVIEWS
TurboTax Live Basic Reviews
Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
baileybeans from
GREAT JOB
I had the pleasure of speaking with an agent who was so understanding and patient.
Date published: 2021-03-02
Rated 5 out of 5 by
goflynavy56 from
16 year user
I have used this product for 16+ years and like the format and assist available. Audit Defense along with it gives great peace of mind.
Date published: 2021-03-02
Rated 5 out of 5 by
Rad07 from
Very Easy To Use
Only took about an hour and very easy. Free option was the best route for simple filing.
Date published: 2021-03-02
Rated 1 out of 5 by
Zakkori2000000 from
Horrible
Every year this gets worse and worse. I was on the phone for near 2 hours and lost a ton of data for a programming error on the side of turbotax. The customer service rep. continuously had me opening and closing tabs within turbotax website to search for solutions. I don't feel like I should be the one searching for the correct tabs for the person who is supposed to guide me through the correct tabs.
Date published: 2021-03-02
Rated 5 out of 5 by
Linny1 from
Turbo is reliable and helpful and courteous
Annette, turbo expert, was very helpful and courteous and very, very patient. we worked together and resolved my issues for filing.
Date published: 2021-03-02
Rated 2 out of 5 by
CMCarter from
Turbo Tax was not up to standard this year
I tried three times to file my return electronically and was rejected by the IRS each time. I finally had to send it in by mail. The issue was in the deduction for charitable contributions. I followed Turbo Taxes instructions for correcting this each time I electronically filed. I have used this software for years and have never had a problem, After this experience I will look at other software options.
Date published: 2021-03-02
Rated 5 out of 5 by
Why pay from
Easy to use
Easy, fast, convenient. Downloads many data items.
Date published: 2021-03-02
Rated 4 out of 5 by
guitarwoman from
Very thorough. Ease of use.
Had pleasant experience using TurboTax. I just could not find the 'jump to' button, however, all my questions were answered by the online helper. Highly recommend this program. Thank you.
Date published: 2021-03-02
Rated 5 out of 5 by
ButtonMitten from
Turbo tax is so good a monkey could use it
I showed my boyfriend how easy Turbo Tax is, he used to file by paper. Your help explanations are on point as well.
Date published: 2021-03-02
Rated 5 out of 5 by
fe2415 from
TurboTax is so Easy
TurboTax is so easy like wow im not kidding if your a first timer like me fileting your texas i recommend TurboTax
All TurboTax® Offerings Reviews - Page 613
Date published: 2021-03-02
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
baileybeans from
GREAT JOB
I had the pleasure of speaking with an agent who was so understanding and patient.
Date published: 2021-03-02
Rated 5 out of 5 by
goflynavy56 from
16 year user
I have used this product for 16+ years and like the format and assist available. Audit Defense along with it gives great peace of mind.
Date published: 2021-03-02
Rated 5 out of 5 by
Rad07 from
Very Easy To Use
Only took about an hour and very easy. Free option was the best route for simple filing.
Date published: 2021-03-02
Rated 1 out of 5 by
Zakkori2000000 from
Horrible
Every year this gets worse and worse. I was on the phone for near 2 hours and lost a ton of data for a programming error on the side of turbotax. The customer service rep. continuously had me opening and closing tabs within turbotax website to search for solutions. I don't feel like I should be the one searching for the correct tabs for the person who is supposed to guide me through the correct tabs.
Date published: 2021-03-02
Rated 5 out of 5 by
Linny1 from
Turbo is reliable and helpful and courteous
Annette, turbo expert, was very helpful and courteous and very, very patient. we worked together and resolved my issues for filing.
Date published: 2021-03-02
Rated 2 out of 5 by
CMCarter from
Turbo Tax was not up to standard this year
I tried three times to file my return electronically and was rejected by the IRS each time. I finally had to send it in by mail. The issue was in the deduction for charitable contributions. I followed Turbo Taxes instructions for correcting this each time I electronically filed. I have used this software for years and have never had a problem, After this experience I will look at other software options.
Date published: 2021-03-02
Rated 5 out of 5 by
Why pay from
Easy to use
Easy, fast, convenient. Downloads many data items.
Date published: 2021-03-02
Rated 4 out of 5 by
guitarwoman from
Very thorough. Ease of use.
Had pleasant experience using TurboTax. I just could not find the 'jump to' button, however, all my questions were answered by the online helper. Highly recommend this program. Thank you.
Date published: 2021-03-02
Rated 5 out of 5 by
ButtonMitten from
Turbo tax is so good a monkey could use it
I showed my boyfriend how easy Turbo Tax is, he used to file by paper. Your help explanations are on point as well.
Date published: 2021-03-02
Rated 5 out of 5 by
fe2415 from
TurboTax is so Easy
TurboTax is so easy like wow im not kidding if your a first timer like me fileting your texas i recommend TurboTax
All TurboTax® Offerings Reviews - Page 613
Date published: 2021-03-02