TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Fast and easy Everything is in detail and easy to understand great help.
Date published: 2023-04-19
Rated 5 out of 5 by from Alsome Everything ok it a amazing program I used it a lot
Date published: 2023-04-19
Rated 5 out of 5 by from Great Product! Quick and easy step by step with explanations for everything. 7th time in a row filing with this outstanding product
Date published: 2023-04-19
Rated 5 out of 5 by from Good for basic returns TurboTax is great for simple to mildly complex tax returns. If you have complicated situations, you probably should hire a professional. But for your average person, it's easy to use with good support.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is Awesome I have been using TurboTax for well over a decade and the process has always been painless and information available to help you navigate the areas you may be unsure of. Even during the years of bought and sold homes, remodeling of residences, running a business, the product has always been fairly easy to navigate and get the reporting done correctly.
Date published: 2023-04-19
Rated 5 out of 5 by from good Turbo tax is amazing awesome great amazing amazing
Date published: 2023-04-19
Rated 3 out of 5 by from Good help but software glitch The past two years I received a stipend from hospital residency under 1099. Without live assisted premium there was NO way I could have figured out how to click the right options to fill out the 1099-MISC without claiming that I'm not a business owner nor self employed. The help itself was great but I think the point of regular plan for turbotax is to be user friendly and customizable to a common situation for professionals receiving 1099 without being necessarily self employed. It made me feel like I actually had to pay for live premium to figure out how to use the software. The people I spoke with for help were nice but they also had trouble figuring this out
Date published: 2023-04-19
Rated 2 out of 5 by from Software glitches, unnecessary charges...not good TurboTax misread one of my uploaded tax documents, putting an incorrect Payer's Address in one of the forms. The software then noticed the error doing the final check when the zip code didn't correspond to the correct state. It then prompted me to correct the zip code. However, the zip code was correct, but the state was not. Unfortunately, it would not let me fix the state. I tried getting an online chat assistant to help me, but after about 10 failed attempts to share my screen with her, she gave up. I ended up fixing the problem myself by deleting the tax form and re-entering it by hand. However, this experience, plus the fact that I was charged $205 for TurboTax Small business when I don't own or have a small business, has made me decide that after many years of using TurboTax, I've had enough. I even noticed that I have been automatically charged for downloading TurboTax software when I have been instead using (and paying for) the online versions for at least the last two years. I blame myself for not noticing that, but getting double-billed, paying for a much more expensive software version I don't need, not being able to make simple changes to tax documents due to software limitations, and then paying for online assistance only to have that not work either. . . well, that's just too much. The only reason that I didn't give this a one-star rating is that I did eventually complete my taxes using the software, and it only took me about twice as long as the software predicted it would.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome! everything was perfect I will be using turbo tax next year
Date published: 2023-04-19
Rated 1 out of 5 by from hidden add-onns your website said the state was covered under a package and yet i get charged to file which is very misleading. I ended up paying close to 200 for my returns. Its electronic no person helped me in person the pricing is crazy. I had a simple return and followed promtps. It doesnt say hay if you do this it bumps your tax service fee. I would like to be rembursed the 60 i had to pay for state on top of the priemum service i had to pay that said it coverd state.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 612
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fast and easy Everything is in detail and easy to understand great help.
Date published: 2023-04-19
Rated 5 out of 5 by from Alsome Everything ok it a amazing program I used it a lot
Date published: 2023-04-19
Rated 5 out of 5 by from Great Product! Quick and easy step by step with explanations for everything. 7th time in a row filing with this outstanding product
Date published: 2023-04-19
Rated 5 out of 5 by from Good for basic returns TurboTax is great for simple to mildly complex tax returns. If you have complicated situations, you probably should hire a professional. But for your average person, it's easy to use with good support.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is Awesome I have been using TurboTax for well over a decade and the process has always been painless and information available to help you navigate the areas you may be unsure of. Even during the years of bought and sold homes, remodeling of residences, running a business, the product has always been fairly easy to navigate and get the reporting done correctly.
Date published: 2023-04-19
Rated 5 out of 5 by from good Turbo tax is amazing awesome great amazing amazing
Date published: 2023-04-19
Rated 3 out of 5 by from Good help but software glitch The past two years I received a stipend from hospital residency under 1099. Without live assisted premium there was NO way I could have figured out how to click the right options to fill out the 1099-MISC without claiming that I'm not a business owner nor self employed. The help itself was great but I think the point of regular plan for turbotax is to be user friendly and customizable to a common situation for professionals receiving 1099 without being necessarily self employed. It made me feel like I actually had to pay for live premium to figure out how to use the software. The people I spoke with for help were nice but they also had trouble figuring this out
Date published: 2023-04-19
Rated 2 out of 5 by from Software glitches, unnecessary charges...not good TurboTax misread one of my uploaded tax documents, putting an incorrect Payer's Address in one of the forms. The software then noticed the error doing the final check when the zip code didn't correspond to the correct state. It then prompted me to correct the zip code. However, the zip code was correct, but the state was not. Unfortunately, it would not let me fix the state. I tried getting an online chat assistant to help me, but after about 10 failed attempts to share my screen with her, she gave up. I ended up fixing the problem myself by deleting the tax form and re-entering it by hand. However, this experience, plus the fact that I was charged $205 for TurboTax Small business when I don't own or have a small business, has made me decide that after many years of using TurboTax, I've had enough. I even noticed that I have been automatically charged for downloading TurboTax software when I have been instead using (and paying for) the online versions for at least the last two years. I blame myself for not noticing that, but getting double-billed, paying for a much more expensive software version I don't need, not being able to make simple changes to tax documents due to software limitations, and then paying for online assistance only to have that not work either. . . well, that's just too much. The only reason that I didn't give this a one-star rating is that I did eventually complete my taxes using the software, and it only took me about twice as long as the software predicted it would.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome! everything was perfect I will be using turbo tax next year
Date published: 2023-04-19
Rated 1 out of 5 by from hidden add-onns your website said the state was covered under a package and yet i get charged to file which is very misleading. I ended up paying close to 200 for my returns. Its electronic no person helped me in person the pricing is crazy. I had a simple return and followed promtps. It doesnt say hay if you do this it bumps your tax service fee. I would like to be rembursed the 60 i had to pay for state on top of the priemum service i had to pay that said it coverd state.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 612