TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Excellent tool for the tax paying citizen It is quick, efficient, can be done from your home and doesn't cost you an arm and a leg. I like the freedom it gives that I can do it myself. I like the security that it will be done right with little issue from the IRS.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent product, some minor flaws Easy to navigate, cost effective. Would recommend upgrade of section where donations input. The link to itsDeductable is hard to find.
Date published: 2023-04-19
Rated 5 out of 5 by from thank you turbo tax 2023 was able to speak with a live agent named Loquisha (not sure if her name is spelled correctly). She was awesome. Excellent customer service and resolved my silly issue quickly.
Date published: 2023-04-19
Rated 5 out of 5 by from Yey! Taxes are all done. Love being able to do my taxes remotely and file electronically.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax is great. I am thankful to God for it. Thank you Lord. I praise your name! Thank you for giving me an easy way, Jesus, to file returns.
Date published: 2023-04-19
Rated 3 out of 5 by from Unsure if this was the right choice Paid $118 to file taxes. Initially rejected. Tried to submit again on Tax Day. I'm not sure what the consequence of that is - is it considered late if I get rejected? No real guidance from TurboTax on this
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is helpful and east I totally recommend them. I was stressed out at first but that went away and it was done quick and easy. Thank you
Date published: 2023-04-19
Rated 3 out of 5 by from good service hidden fees I just wish Free meant Free not only if you have xyz its Free.
Date published: 2023-04-19
Rated 3 out of 5 by from EASY TO USE BUT CHEESY IF YOU WANT TO DOWNGRADE I thought I might need the premium, but when I was almost done i realized I only needed the deluxe. Deluxe is half the price. I was informed on TT I had to ERASE MY RETURN and start over if I wanted to downgrade. There should be a warning about this early on. Absolute nonsense way to do business!
Date published: 2023-04-19
Rated 1 out of 5 by from Cost way too much to file a 1099 It was all fine and helpful but $120 to file a 1099-NEC is ridiculous.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 611
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent tool for the tax paying citizen It is quick, efficient, can be done from your home and doesn't cost you an arm and a leg. I like the freedom it gives that I can do it myself. I like the security that it will be done right with little issue from the IRS.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent product, some minor flaws Easy to navigate, cost effective. Would recommend upgrade of section where donations input. The link to itsDeductable is hard to find.
Date published: 2023-04-19
Rated 5 out of 5 by from thank you turbo tax 2023 was able to speak with a live agent named Loquisha (not sure if her name is spelled correctly). She was awesome. Excellent customer service and resolved my silly issue quickly.
Date published: 2023-04-19
Rated 5 out of 5 by from Yey! Taxes are all done. Love being able to do my taxes remotely and file electronically.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax is great. I am thankful to God for it. Thank you Lord. I praise your name! Thank you for giving me an easy way, Jesus, to file returns.
Date published: 2023-04-19
Rated 3 out of 5 by from Unsure if this was the right choice Paid $118 to file taxes. Initially rejected. Tried to submit again on Tax Day. I'm not sure what the consequence of that is - is it considered late if I get rejected? No real guidance from TurboTax on this
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is helpful and east I totally recommend them. I was stressed out at first but that went away and it was done quick and easy. Thank you
Date published: 2023-04-19
Rated 3 out of 5 by from good service hidden fees I just wish Free meant Free not only if you have xyz its Free.
Date published: 2023-04-19
Rated 3 out of 5 by from EASY TO USE BUT CHEESY IF YOU WANT TO DOWNGRADE I thought I might need the premium, but when I was almost done i realized I only needed the deluxe. Deluxe is half the price. I was informed on TT I had to ERASE MY RETURN and start over if I wanted to downgrade. There should be a warning about this early on. Absolute nonsense way to do business!
Date published: 2023-04-19
Rated 1 out of 5 by from Cost way too much to file a 1099 It was all fine and helpful but $120 to file a 1099-NEC is ridiculous.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 611