TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Turbo Tax Is Your Friend First time I've used the personal business product along with joint tax filing. Easy to understand and use.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is super easy Turbo Tax is super easy and I finished in just over an hour
Date published: 2023-04-19
Rated 5 out of 5 by from They walked me all the way through it! All of the people I spoke to today (there were several) were very knowledgeable and patient. They knew to look for things I didn't know were there, and particularly DeTina, Dawn, and Haley were just awesome at their jobs. Haley explained everything I didn't understand to me and really helped me. Dawn was determined to find all of the benefits that I was entitled to.
Date published: 2023-04-19
Rated 5 out of 5 by from Always incredibly helpful and intuitive. I can't believe how short of time I was able to get my taxes filed. The ability of TurboTax to bring in my information and save me from having to manually enter it is huge. Tons of confidence in my return when using TurboTax.
Date published: 2023-04-19
Rated 3 out of 5 by from TurboTax took a turn for the worse this year! This is the 7th year I have used TurboTax. The past six years, I liked it and thought it performed well and was thorough and easy to use. THIS YEAR, not so much! This year, for the first time, I kept having to repeatedly be going through the same screens. Also, it gave me some screwy error messages, and for the first time, I couldn't figure out what needed to be done or what the problem was. In the past, if I had a question or wanted to go back and check things, it was easy to do so. So, did you hire someone to do a redesign and they totally failed?!! Or what?
Date published: 2023-04-19
Rated 1 out of 5 by from Money Grubbers Every step of the way you see "Upgrade to Deluxe!" "Try Plus for just $39.99!" They are just trying to bleed you dry. Just because I am a student, they made me upgrade from the Free File option to Deluxe for $59.99. And if I didn't I would not have been able to file my taxes. Sure, just take money from the students. However, regarding the filing of taxes itself, it's nice and a somewhat simple process (I want to add I'm "Single with no Dependents" so compared to others it most likely isn't as easy). Don't like all the fancy graphics too, I was getting cross-eyed.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent Service! I have been using TurboTax for several years. This year my taxes were a lot more comprehensive and a bit confusing. I utilized the live option a couple times and both representatives were able to walk me through the areas of concern so I could file my taxes in a timely manner.
Date published: 2023-04-19
Rated 2 out of 5 by from Did not have an easy way to file extension. After realizing that I would need to make a withdrawal from my Roth IRA, I was not given a straightforward option to do so. I spent sometime looking in to this, but the only way I was able to do this was to file a new extension that had no information that I had contributed to my already completed work on my tax return. I did not follow through with this method as it did to appear to be linked to my account and came with very hefty monetary fees that were over the price of my tax return that I believe I would need to pay. It is disappointing that there was not a straightforward way of doing this as most of the rest of Turbo Tax was straight forward.
Date published: 2023-04-19
Rated 5 out of 5 by from I LOVE TURBOTAX A great experience. So easy to use. My go-to every year.
Date published: 2023-04-19
Rated 4 out of 5 by from good my first time. went pretty well. a third of the cost but no refund
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 603
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax Is Your Friend First time I've used the personal business product along with joint tax filing. Easy to understand and use.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is super easy Turbo Tax is super easy and I finished in just over an hour
Date published: 2023-04-19
Rated 5 out of 5 by from They walked me all the way through it! All of the people I spoke to today (there were several) were very knowledgeable and patient. They knew to look for things I didn't know were there, and particularly DeTina, Dawn, and Haley were just awesome at their jobs. Haley explained everything I didn't understand to me and really helped me. Dawn was determined to find all of the benefits that I was entitled to.
Date published: 2023-04-19
Rated 5 out of 5 by from Always incredibly helpful and intuitive. I can't believe how short of time I was able to get my taxes filed. The ability of TurboTax to bring in my information and save me from having to manually enter it is huge. Tons of confidence in my return when using TurboTax.
Date published: 2023-04-19
Rated 3 out of 5 by from TurboTax took a turn for the worse this year! This is the 7th year I have used TurboTax. The past six years, I liked it and thought it performed well and was thorough and easy to use. THIS YEAR, not so much! This year, for the first time, I kept having to repeatedly be going through the same screens. Also, it gave me some screwy error messages, and for the first time, I couldn't figure out what needed to be done or what the problem was. In the past, if I had a question or wanted to go back and check things, it was easy to do so. So, did you hire someone to do a redesign and they totally failed?!! Or what?
Date published: 2023-04-19
Rated 1 out of 5 by from Money Grubbers Every step of the way you see "Upgrade to Deluxe!" "Try Plus for just $39.99!" They are just trying to bleed you dry. Just because I am a student, they made me upgrade from the Free File option to Deluxe for $59.99. And if I didn't I would not have been able to file my taxes. Sure, just take money from the students. However, regarding the filing of taxes itself, it's nice and a somewhat simple process (I want to add I'm "Single with no Dependents" so compared to others it most likely isn't as easy). Don't like all the fancy graphics too, I was getting cross-eyed.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent Service! I have been using TurboTax for several years. This year my taxes were a lot more comprehensive and a bit confusing. I utilized the live option a couple times and both representatives were able to walk me through the areas of concern so I could file my taxes in a timely manner.
Date published: 2023-04-19
Rated 2 out of 5 by from Did not have an easy way to file extension. After realizing that I would need to make a withdrawal from my Roth IRA, I was not given a straightforward option to do so. I spent sometime looking in to this, but the only way I was able to do this was to file a new extension that had no information that I had contributed to my already completed work on my tax return. I did not follow through with this method as it did to appear to be linked to my account and came with very hefty monetary fees that were over the price of my tax return that I believe I would need to pay. It is disappointing that there was not a straightforward way of doing this as most of the rest of Turbo Tax was straight forward.
Date published: 2023-04-19
Rated 5 out of 5 by from I LOVE TURBOTAX A great experience. So easy to use. My go-to every year.
Date published: 2023-04-19
Rated 4 out of 5 by from good my first time. went pretty well. a third of the cost but no refund
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 603