TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Simple and easy! The process is very easy. I needed expert help with one thing and got a call back within 10 minutes and the representative was very friendly, professional, knowledgeable and effiecient.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is amazing I loved the ease and guidance provided for each and every step along the way!!!!
Date published: 2021-02-27
Rated 5 out of 5 by from awesome really fast and easy process from start to finish.
Date published: 2021-02-27
Rated 3 out of 5 by from Frustrating I had to keep re-doing my taxes cause for some reason your refund was showing up way more then what I made.. no matter how many times I went through it over and over again!
Date published: 2021-02-27
Rated 5 out of 5 by from Ease if worth the fees I don't have anything complicated about my taxes and I enjoy that I can file in less than 20 minutes by using TurboTax each year. To me, that's worth the $80 in filing fees.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is amazing and easy to use! TurboTax is awesome and easy to use. I use it every year
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is so helpful and thorough. The filing process had help built in as you entered tax information
Date published: 2021-02-26
Rated 3 out of 5 by from First Time Less Than 5 Stars in 12 Years Always file in first two weeks. This is the first year I have had product software issues and process confidence issues. First error receive was to expect a W-2c (corrected W-20. I triple checked all the suspected issues from the on line community but none fixed the issue. I put the taxes away for a week. When I went in to finish my taxes there was a software update and the message no longer appeared. Second, the capital gains/loss portion of the investment income section was very confusing. Made me feel like I should get a professional to do my taxes. Lastly, even though I have import code on my W-2, from the largest grocer in the US, the code did not work. I feel this year, maybe the software was not thoroughly tested prior to tax season. I kind of feel like these issues were intentional and Intuit is nudging me toward their new Live option for $90 more than normal price for the Premier software.
Date published: 2021-02-26
Rated 2 out of 5 by from Don't like it. I don't think I like this all that much. There's isn't a good way to see final forms before submission which is a real pain and I would really need to see what is being entered in the final forms to make an assessment if things are working. This is year 3 on this program, and I'm beginning to hate the questions answer stuff, would like sometimes just to enter on the forms.
Date published: 2021-02-26
Rated 5 out of 5 by from AWESOME IT was a little frustrating at first because it was the first time i filed them myself. but as i looked more, i got a little hang of it, I still feel like i can learn.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 602
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Simple and easy! The process is very easy. I needed expert help with one thing and got a call back within 10 minutes and the representative was very friendly, professional, knowledgeable and effiecient.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is amazing I loved the ease and guidance provided for each and every step along the way!!!!
Date published: 2021-02-27
Rated 5 out of 5 by from awesome really fast and easy process from start to finish.
Date published: 2021-02-27
Rated 3 out of 5 by from Frustrating I had to keep re-doing my taxes cause for some reason your refund was showing up way more then what I made.. no matter how many times I went through it over and over again!
Date published: 2021-02-27
Rated 5 out of 5 by from Ease if worth the fees I don't have anything complicated about my taxes and I enjoy that I can file in less than 20 minutes by using TurboTax each year. To me, that's worth the $80 in filing fees.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is amazing and easy to use! TurboTax is awesome and easy to use. I use it every year
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is so helpful and thorough. The filing process had help built in as you entered tax information
Date published: 2021-02-26
Rated 3 out of 5 by from First Time Less Than 5 Stars in 12 Years Always file in first two weeks. This is the first year I have had product software issues and process confidence issues. First error receive was to expect a W-2c (corrected W-20. I triple checked all the suspected issues from the on line community but none fixed the issue. I put the taxes away for a week. When I went in to finish my taxes there was a software update and the message no longer appeared. Second, the capital gains/loss portion of the investment income section was very confusing. Made me feel like I should get a professional to do my taxes. Lastly, even though I have import code on my W-2, from the largest grocer in the US, the code did not work. I feel this year, maybe the software was not thoroughly tested prior to tax season. I kind of feel like these issues were intentional and Intuit is nudging me toward their new Live option for $90 more than normal price for the Premier software.
Date published: 2021-02-26
Rated 2 out of 5 by from Don't like it. I don't think I like this all that much. There's isn't a good way to see final forms before submission which is a real pain and I would really need to see what is being entered in the final forms to make an assessment if things are working. This is year 3 on this program, and I'm beginning to hate the questions answer stuff, would like sometimes just to enter on the forms.
Date published: 2021-02-26
Rated 5 out of 5 by from AWESOME IT was a little frustrating at first because it was the first time i filed them myself. but as i looked more, i got a little hang of it, I still feel like i can learn.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 602