TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Usually awesome service I've used Turbo Tax for the last several years and never had a problem at all. This year my forms were a little different and I had to ask for some additional help. I needed to talk to someone about my issue so i paid an extra 40 dollars to contact someone by messenger. The first person who helped me did their best but the problem appeared again after we finished the conversation. So I went to LiveChat again, waited several minutes to be connected only to have the person send my links to different websites with wordy answers my little brain could not comprehend. I asked for more assistance and got more links. Finally I asked if I could speak to someone on the phone and they told me I could but didn't make any effort to direct me how to do that. It was easy enough to figure out though. After that I waited for my call. The assistant answered and we worked on the same problem again and he had me do the same thing the first assistant had me do. I told him it didn't work before and I needed to answer the question the form wanted me to fill out. He was convinced it was a technical issue and said he needed an expert, this all took about another hour to figure out. Then he had me wait on the phone for another 40 minutes which I eventually gave up waiting for. I never spoke to the supposed expert and this all kind of left me in a bad mood. I tried to complete the form on my own to the best of my naive ability. I surely hope the IRS doesn't come after me with any additional fees, I really tried. I really wished I hadn't paid to talk to anyone though since it was so unhelpful and misleading. Hopefully next year is easier.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax is awesome and easy! So easy they do it for you. I didn't need any help.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is Awesone Great way to get your taxes done. Very easy to do. Great team to help you along the way
Date published: 2021-02-23
Rated 3 out of 5 by from What ever happened to filing for free? I have done my taxes online for 10 years now. Only in the past two years have I had to start paying to file. Last year it was like $30 to file and this it is $80. This will be my last year with TT unless their fees get lowered.
Date published: 2021-02-23
Rated 4 out of 5 by from Good system Works well! It is very user friendly and allows for more than one return to be filed.
Date published: 2021-02-23
Rated 5 out of 5 by from I am so glad my best friend recommended Turbo Tax. I have filed using Turbo Tax software for 3 years now and it is everything I expected and so much more.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax was AMAZING This was the first time I had used TurboTax and I felt like a pro was sitting beside me guiding me along the way. Thanks TurboTax
Date published: 2021-02-23
Rated 5 out of 5 by from A great helper You, GUYS, have made my business life so easy!!! thanks so much!!!
Date published: 2021-02-23
Rated 5 out of 5 by from Always Easy I have used Turbo Tax for many years. It's always easy to understand and complete quickly.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great! All good!! Turbo tax worked great and I've used it now for several years and am more than happy.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 601
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Usually awesome service I've used Turbo Tax for the last several years and never had a problem at all. This year my forms were a little different and I had to ask for some additional help. I needed to talk to someone about my issue so i paid an extra 40 dollars to contact someone by messenger. The first person who helped me did their best but the problem appeared again after we finished the conversation. So I went to LiveChat again, waited several minutes to be connected only to have the person send my links to different websites with wordy answers my little brain could not comprehend. I asked for more assistance and got more links. Finally I asked if I could speak to someone on the phone and they told me I could but didn't make any effort to direct me how to do that. It was easy enough to figure out though. After that I waited for my call. The assistant answered and we worked on the same problem again and he had me do the same thing the first assistant had me do. I told him it didn't work before and I needed to answer the question the form wanted me to fill out. He was convinced it was a technical issue and said he needed an expert, this all took about another hour to figure out. Then he had me wait on the phone for another 40 minutes which I eventually gave up waiting for. I never spoke to the supposed expert and this all kind of left me in a bad mood. I tried to complete the form on my own to the best of my naive ability. I surely hope the IRS doesn't come after me with any additional fees, I really tried. I really wished I hadn't paid to talk to anyone though since it was so unhelpful and misleading. Hopefully next year is easier.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax is awesome and easy! So easy they do it for you. I didn't need any help.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is Awesone Great way to get your taxes done. Very easy to do. Great team to help you along the way
Date published: 2021-02-23
Rated 3 out of 5 by from What ever happened to filing for free? I have done my taxes online for 10 years now. Only in the past two years have I had to start paying to file. Last year it was like $30 to file and this it is $80. This will be my last year with TT unless their fees get lowered.
Date published: 2021-02-23
Rated 4 out of 5 by from Good system Works well! It is very user friendly and allows for more than one return to be filed.
Date published: 2021-02-23
Rated 5 out of 5 by from I am so glad my best friend recommended Turbo Tax. I have filed using Turbo Tax software for 3 years now and it is everything I expected and so much more.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax was AMAZING This was the first time I had used TurboTax and I felt like a pro was sitting beside me guiding me along the way. Thanks TurboTax
Date published: 2021-02-23
Rated 5 out of 5 by from A great helper You, GUYS, have made my business life so easy!!! thanks so much!!!
Date published: 2021-02-23
Rated 5 out of 5 by from Always Easy I have used Turbo Tax for many years. It's always easy to understand and complete quickly.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great! All good!! Turbo tax worked great and I've used it now for several years and am more than happy.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 601