TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from reliable I have used Turbo Tax for 8 years now. I have always found it to be fast, reliable, and easy to use. I e-file and see my refund quickly. I feel confident that it finds the deductions I am supposed to be taking. Although all these extra screens and solicitations at the end are getting to be too much. It used to be more straight forward....get in, do my taxes, get out.
Date published: 2023-04-19
Rated 5 out of 5 by from Been using it since day one I've never used anything else other than turbo tax. Now my partner and mom are coming to me so I can file their taxes through TurboTax. Fast, easy and affordable.
Date published: 2023-04-19
Rated 1 out of 5 by from Failed at the crucial moment Just as I was about to e-file, the program failed. It wanted me to do an up-date...which it failed to do 5 times. Now the program suggests I go to a website to search for a solution or work around. Bull, I'm not a programmer, I expect your product to work flawlessly. Now I have to print the return and mail it. You lost a loyal customer, I'm using an accountant next year.
Date published: 2023-04-19
Rated 3 out of 5 by from To Expensive I came to turbo tax hoping to get my taxes done easy but the price is more than I excpted and very disappointed and my e file is never taken and I have to sit for 3 more hours trying to fix the problem you ask for assistance and it does not help.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax Is Amazing!! Turbo Tax has been there for me for 8 years. I am always less stressed when using Turbo Tax. The step-by-step assistance gives me the confidence that I am preparing my taxes in a professional and accurate manner. The features of checking every entry made, encouraging me, calculating taxes for me and checking all entries and showing me how to proofread my entries is just stupendous.
Date published: 2023-04-19
Rated 5 out of 5 by from Love it! Makes it so simple to have it import all my info. Saves me time and heartache by remembering everything from the year before!
Date published: 2023-04-19
Rated 1 out of 5 by from Poor User Experience Some of the forms didn't work and when TurboTax directs you to fix the error, it took multiple re-entries of data and going back and forth over and over to attempt to fix an "error." Then, the platform gave the wrong directions in some forms or directions were unclear.
Date published: 2023-04-19
Rated 5 out of 5 by from Great tool for non-tax professionals. I was guided through the entire process. It made the process allot less stressful.
Date published: 2023-04-19
Rated 5 out of 5 by from Always easy and accurate This always makes a less than fun activity very easy
Date published: 2023-04-19
Rated 1 out of 5 by from Not very "equitable" with images and animations We saw many, many images and animations but not one from a certain race and gender. Ironically when we looked up who used turbo tax the most, it just happened to be that certain gender and race. Maybe the pendulum has swung to far the other way.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 596
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from reliable I have used Turbo Tax for 8 years now. I have always found it to be fast, reliable, and easy to use. I e-file and see my refund quickly. I feel confident that it finds the deductions I am supposed to be taking. Although all these extra screens and solicitations at the end are getting to be too much. It used to be more straight forward....get in, do my taxes, get out.
Date published: 2023-04-19
Rated 5 out of 5 by from Been using it since day one I've never used anything else other than turbo tax. Now my partner and mom are coming to me so I can file their taxes through TurboTax. Fast, easy and affordable.
Date published: 2023-04-19
Rated 1 out of 5 by from Failed at the crucial moment Just as I was about to e-file, the program failed. It wanted me to do an up-date...which it failed to do 5 times. Now the program suggests I go to a website to search for a solution or work around. Bull, I'm not a programmer, I expect your product to work flawlessly. Now I have to print the return and mail it. You lost a loyal customer, I'm using an accountant next year.
Date published: 2023-04-19
Rated 3 out of 5 by from To Expensive I came to turbo tax hoping to get my taxes done easy but the price is more than I excpted and very disappointed and my e file is never taken and I have to sit for 3 more hours trying to fix the problem you ask for assistance and it does not help.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax Is Amazing!! Turbo Tax has been there for me for 8 years. I am always less stressed when using Turbo Tax. The step-by-step assistance gives me the confidence that I am preparing my taxes in a professional and accurate manner. The features of checking every entry made, encouraging me, calculating taxes for me and checking all entries and showing me how to proofread my entries is just stupendous.
Date published: 2023-04-19
Rated 5 out of 5 by from Love it! Makes it so simple to have it import all my info. Saves me time and heartache by remembering everything from the year before!
Date published: 2023-04-19
Rated 1 out of 5 by from Poor User Experience Some of the forms didn't work and when TurboTax directs you to fix the error, it took multiple re-entries of data and going back and forth over and over to attempt to fix an "error." Then, the platform gave the wrong directions in some forms or directions were unclear.
Date published: 2023-04-19
Rated 5 out of 5 by from Great tool for non-tax professionals. I was guided through the entire process. It made the process allot less stressful.
Date published: 2023-04-19
Rated 5 out of 5 by from Always easy and accurate This always makes a less than fun activity very easy
Date published: 2023-04-19
Rated 1 out of 5 by from Not very "equitable" with images and animations We saw many, many images and animations but not one from a certain race and gender. Ironically when we looked up who used turbo tax the most, it just happened to be that certain gender and race. Maybe the pendulum has swung to far the other way.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 596