TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo Tax made filing simple I was able to get all my questions answered while filing the taxes. That was so cool.
Date published: 2023-04-19
Rated 5 out of 5 by from Great experience The process was simpler than I thought, I used the premiere as was satisfied
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax is WAY too complicated now! We have been using Turbo Tax since 2013 and loved it until this year. Wish it was still simple to use! We will be going a different route next year for sure! Prices are too high now. Asking the same questions over and over. I believe Turbo Tax has access to prior returns to help the customer more. In short we are very disappointed this year.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax the best there is! Great service. Quick easy and very accurate with personalized help.
Date published: 2023-04-19
Rated 2 out of 5 by from Super Expensive It gets the job done. It saves your info from year to year, which is nice. Pretty expensive, though, and keeps going up every year.
Date published: 2023-04-19
Rated 1 out of 5 by from Predatory Advertising, Huge Extra Fees at the end Turbo Tax preys on the fact that after sifting through your tax information for 2 hours of your life, you will feel too demoralized to start over again with a free tool via the IRS that is more archaic and requires more effort than you are capable of giving after a 9 hour workday dealing with screaming children. It claims to be free, but adds on about $200 of fees, radically diminishing your miniscule return.
Date published: 2023-04-19
Rated 5 out of 5 by from it is easy i loved it it was easy to use and lead me into the right places so i could get most money back thankyou.
Date published: 2023-04-19
Rated 5 out of 5 by from Very helpful TurboTax was incredibly easy to use for a person filling their taxes for the first time on their own. Any question I had was already thought of and had an easy answer. Step by step instructions were clear and the overall experience was positive.
Date published: 2023-04-19
Rated 4 out of 5 by from Not Bad for last minute. Last minute Tax prep and got it done. I work in NYC but live in a different state I was a bit worried as for State tax purposes it seems to generic but yet confusing. However, Overall it was reliable enough to get these taxes done. The Generic question for New York income allocation needs to be defined better and easier for us non accountants to truely understand. That reflects the shortness of 5 stars.
Date published: 2023-04-19
Rated 1 out of 5 by from Too many fees!! After paying $90.00 for Turbo Tax, I then have to pay $25 dollars to file my state tax and then on top of that if I don't want to pay for it with a credit card you are going to charge me another $40. For a grand total of $155 for someone getting back a grand total of $175. Thanks for nothing Turbo Tax and shove you fees!!!!!!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 584
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax made filing simple I was able to get all my questions answered while filing the taxes. That was so cool.
Date published: 2023-04-19
Rated 5 out of 5 by from Great experience The process was simpler than I thought, I used the premiere as was satisfied
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax is WAY too complicated now! We have been using Turbo Tax since 2013 and loved it until this year. Wish it was still simple to use! We will be going a different route next year for sure! Prices are too high now. Asking the same questions over and over. I believe Turbo Tax has access to prior returns to help the customer more. In short we are very disappointed this year.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax the best there is! Great service. Quick easy and very accurate with personalized help.
Date published: 2023-04-19
Rated 2 out of 5 by from Super Expensive It gets the job done. It saves your info from year to year, which is nice. Pretty expensive, though, and keeps going up every year.
Date published: 2023-04-19
Rated 1 out of 5 by from Predatory Advertising, Huge Extra Fees at the end Turbo Tax preys on the fact that after sifting through your tax information for 2 hours of your life, you will feel too demoralized to start over again with a free tool via the IRS that is more archaic and requires more effort than you are capable of giving after a 9 hour workday dealing with screaming children. It claims to be free, but adds on about $200 of fees, radically diminishing your miniscule return.
Date published: 2023-04-19
Rated 5 out of 5 by from it is easy i loved it it was easy to use and lead me into the right places so i could get most money back thankyou.
Date published: 2023-04-19
Rated 5 out of 5 by from Very helpful TurboTax was incredibly easy to use for a person filling their taxes for the first time on their own. Any question I had was already thought of and had an easy answer. Step by step instructions were clear and the overall experience was positive.
Date published: 2023-04-19
Rated 4 out of 5 by from Not Bad for last minute. Last minute Tax prep and got it done. I work in NYC but live in a different state I was a bit worried as for State tax purposes it seems to generic but yet confusing. However, Overall it was reliable enough to get these taxes done. The Generic question for New York income allocation needs to be defined better and easier for us non accountants to truely understand. That reflects the shortness of 5 stars.
Date published: 2023-04-19
Rated 1 out of 5 by from Too many fees!! After paying $90.00 for Turbo Tax, I then have to pay $25 dollars to file my state tax and then on top of that if I don't want to pay for it with a credit card you are going to charge me another $40. For a grand total of $155 for someone getting back a grand total of $175. Thanks for nothing Turbo Tax and shove you fees!!!!!!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 584