TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 2 out of 5 by from Not much better than HRB I've been using TT for years. Tried to use HRB, but it wasn't processing my brokerage info very well. So, I switched back to TT. It did a better job of processing my brokerage 1099s. But, then it got hung up on a couple of things and I couldn't override it and couldn't correct it without deleting an entire entry and reentering it correctly. I tried to contact the phone line support, but never got a call back. But, after a few hours I eventually figured out how to fix the problem and am now able to file. So, TT is not spectacular. But, not hopeless.
Date published: 2021-02-28
Rated 5 out of 5 by from 4th year turbo tax works very well and saves money over H&R block
Date published: 2021-02-28
Rated 4 out of 5 by from The upgrades made filing my taxes easier It was so easy to file this year due to the updates. Thanks TurboTax
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use and great customer service! Using TurboTax was very easy to use. The software walked me through each step and had features to explain me what each step was about. It also help me find tax deductions. I was stuck in one part but customer service was able to walk me through this part with a lot of patience.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is so easy Being computer handicapped, It was so easy to do. Good experience.
Date published: 2021-02-28
Rated 5 out of 5 by from I REALLY LIKE THE SISTEM AND THE SERVICE The service is amazing, the technology is very smart. The costumer service is great.
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome Great tax software, I will use for the next year's tax evaluation as well.
Date published: 2021-02-28
Rated 4 out of 5 by from TurboTax is great! Great service. Really helped to get the most money back. I will use this again next year.
Date published: 2021-02-28
Rated 5 out of 5 by from It super easy It is super easy and simple. It kinda just does all the work for you.
Date published: 2021-02-28
Rated 5 out of 5 by from Good software, easy to use Turbo Tax made it easy to file a very complicated return. The clear user interface and specific questions help narrow down which forms are needed and when.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 575
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Not much better than HRB I've been using TT for years. Tried to use HRB, but it wasn't processing my brokerage info very well. So, I switched back to TT. It did a better job of processing my brokerage 1099s. But, then it got hung up on a couple of things and I couldn't override it and couldn't correct it without deleting an entire entry and reentering it correctly. I tried to contact the phone line support, but never got a call back. But, after a few hours I eventually figured out how to fix the problem and am now able to file. So, TT is not spectacular. But, not hopeless.
Date published: 2021-02-28
Rated 5 out of 5 by from 4th year turbo tax works very well and saves money over H&R block
Date published: 2021-02-28
Rated 4 out of 5 by from The upgrades made filing my taxes easier It was so easy to file this year due to the updates. Thanks TurboTax
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use and great customer service! Using TurboTax was very easy to use. The software walked me through each step and had features to explain me what each step was about. It also help me find tax deductions. I was stuck in one part but customer service was able to walk me through this part with a lot of patience.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is so easy Being computer handicapped, It was so easy to do. Good experience.
Date published: 2021-02-28
Rated 5 out of 5 by from I REALLY LIKE THE SISTEM AND THE SERVICE The service is amazing, the technology is very smart. The costumer service is great.
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome Great tax software, I will use for the next year's tax evaluation as well.
Date published: 2021-02-28
Rated 4 out of 5 by from TurboTax is great! Great service. Really helped to get the most money back. I will use this again next year.
Date published: 2021-02-28
Rated 5 out of 5 by from It super easy It is super easy and simple. It kinda just does all the work for you.
Date published: 2021-02-28
Rated 5 out of 5 by from Good software, easy to use Turbo Tax made it easy to file a very complicated return. The clear user interface and specific questions help narrow down which forms are needed and when.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 575