TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from very helpful Little frustrated until I figured it out. With TurboTax help it wasn't that difficult to see.
Date published: 2023-04-19
Rated 3 out of 5 by from It does take time I was hoping that it would not take too much time to do this. When I first saw the turbo clock, I waited until the next day to start. Next day I started to file and most of my 1099s and such the program could not find. I also had a problem with my scanner which did not help. So it does take time, but it is done.
Date published: 2023-04-19
Rated 1 out of 5 by from Most aggravating site I've ever used I wanted to throw the computer out the window or burn it.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax Rocks! Turbo Tax just keeps getting easier! I love the embedded tips that explain what the line item(s) are on both the Federal and State returns. They are so helpful. I've been using TT since 1995 and I wouldn't dream of changing to another brand. The program keeps track of what I filed the previous year, which saves tons of time.
Date published: 2023-04-19
Rated 2 out of 5 by from Misleading I was not aware that I was paying for a service. At the start, it seemed like there was no way to bypass the paid options, and I thought I was doing a free service. I did not realize that I was completing a PAID service until I got to the very end. VERY misleading.
Date published: 2023-04-19
Rated 4 out of 5 by from Good choice Great way to file. Especially with little time and a busy schedule.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent Love it. Wonderful experience very easy to work the taxes
Date published: 2023-04-19
Rated 2 out of 5 by from WHAT A DISAPPOINTMENT TAX FILING YEAR! I have been using TurboTax since 2004. They are getting more expensive and not user friendly anymore. This yeart is the WORST!!! Failed to get my W2 from employer (had to manually enter it), failed to import 1098 from bank (had to enter it manually as well). Paid $100+ for junk service this yeart!!!
Date published: 2023-04-19
Rated 2 out of 5 by from Customer Service I had to call in for help. The first CSR that I spoke with was trying to assist but was unable so he had to transfer me. The other CSR was very rude and not helpful!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax Premium I did not talk to a rep. I don't have anything to say
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 569
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from very helpful Little frustrated until I figured it out. With TurboTax help it wasn't that difficult to see.
Date published: 2023-04-19
Rated 3 out of 5 by from It does take time I was hoping that it would not take too much time to do this. When I first saw the turbo clock, I waited until the next day to start. Next day I started to file and most of my 1099s and such the program could not find. I also had a problem with my scanner which did not help. So it does take time, but it is done.
Date published: 2023-04-19
Rated 1 out of 5 by from Most aggravating site I've ever used I wanted to throw the computer out the window or burn it.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax Rocks! Turbo Tax just keeps getting easier! I love the embedded tips that explain what the line item(s) are on both the Federal and State returns. They are so helpful. I've been using TT since 1995 and I wouldn't dream of changing to another brand. The program keeps track of what I filed the previous year, which saves tons of time.
Date published: 2023-04-19
Rated 2 out of 5 by from Misleading I was not aware that I was paying for a service. At the start, it seemed like there was no way to bypass the paid options, and I thought I was doing a free service. I did not realize that I was completing a PAID service until I got to the very end. VERY misleading.
Date published: 2023-04-19
Rated 4 out of 5 by from Good choice Great way to file. Especially with little time and a busy schedule.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent Love it. Wonderful experience very easy to work the taxes
Date published: 2023-04-19
Rated 2 out of 5 by from WHAT A DISAPPOINTMENT TAX FILING YEAR! I have been using TurboTax since 2004. They are getting more expensive and not user friendly anymore. This yeart is the WORST!!! Failed to get my W2 from employer (had to manually enter it), failed to import 1098 from bank (had to enter it manually as well). Paid $100+ for junk service this yeart!!!
Date published: 2023-04-19
Rated 2 out of 5 by from Customer Service I had to call in for help. The first CSR that I spoke with was trying to assist but was unable so he had to transfer me. The other CSR was very rude and not helpful!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax Premium I did not talk to a rep. I don't have anything to say
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 569