TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from It's OK Well there were some issues got figured out. The last page where it a shows that I filed the free one and also gives you the option for the $30 upgrade got stuck and wouldn't let me off the page keep returning me back to the same final questions I had answered so I had to call to get helped off the page to finish my filing. Then it get rejected anyway. So I fix the issue and am awaiting to new answer to see if it is excepted this time the same thing happened last year being rejected but I never fixed it for filed my taxes for 2019. S9 makes me wonder how reliable filing my taxes with you are being rejected two years in a row. We will see.
Date published: 2021-02-24
Rated 5 out of 5 by from awesome The program was easy to navigate and answered all my questions
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax process is easy I always use Turbo Tax to file my taxes and so far it has not let me down. Easy process and great overall
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax is Rolling!! Turbo Tax is exhausting but is awesome! I really appreciate turbo guidance to complete my taxes. You are truly awesome!!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax free, free free free 2020 was my 4th filing with turbo tax, it's always been free, free free free lol. And I believe I get the maximum returns possible
Date published: 2021-02-24
Rated 5 out of 5 by from Super easy I use turbo tax every year because it’s so user friendly.
Date published: 2021-02-24
Rated 5 out of 5 by from I loved my Turbotax Live Agent My Turbotax Agent was kind and courteous. Never made me feel uncomfortable, but actually made me comfortable that I would be getting everything I qualify for with my taxes. Thank you!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax is cool Turbotax was pretty easy going , hands on , quick and understandable.... I will HIGHLY SUGGEST THIS FOR TAX PREPRATION
Date published: 2021-02-24
Rated 5 out of 5 by from Thank you, TurboTax! It was fast and very easy to understand and I appreciate the "why" explanations.
Date published: 2021-02-24
Rated 5 out of 5 by from Easy All very easy to follow except...at the end they keep trying to trick you into buying "premium" services, even after you reject the offers.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 566
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from It's OK Well there were some issues got figured out. The last page where it a shows that I filed the free one and also gives you the option for the $30 upgrade got stuck and wouldn't let me off the page keep returning me back to the same final questions I had answered so I had to call to get helped off the page to finish my filing. Then it get rejected anyway. So I fix the issue and am awaiting to new answer to see if it is excepted this time the same thing happened last year being rejected but I never fixed it for filed my taxes for 2019. S9 makes me wonder how reliable filing my taxes with you are being rejected two years in a row. We will see.
Date published: 2021-02-24
Rated 5 out of 5 by from awesome The program was easy to navigate and answered all my questions
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax process is easy I always use Turbo Tax to file my taxes and so far it has not let me down. Easy process and great overall
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax is Rolling!! Turbo Tax is exhausting but is awesome! I really appreciate turbo guidance to complete my taxes. You are truly awesome!!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax free, free free free 2020 was my 4th filing with turbo tax, it's always been free, free free free lol. And I believe I get the maximum returns possible
Date published: 2021-02-24
Rated 5 out of 5 by from Super easy I use turbo tax every year because it’s so user friendly.
Date published: 2021-02-24
Rated 5 out of 5 by from I loved my Turbotax Live Agent My Turbotax Agent was kind and courteous. Never made me feel uncomfortable, but actually made me comfortable that I would be getting everything I qualify for with my taxes. Thank you!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax is cool Turbotax was pretty easy going , hands on , quick and understandable.... I will HIGHLY SUGGEST THIS FOR TAX PREPRATION
Date published: 2021-02-24
Rated 5 out of 5 by from Thank you, TurboTax! It was fast and very easy to understand and I appreciate the "why" explanations.
Date published: 2021-02-24
Rated 5 out of 5 by from Easy All very easy to follow except...at the end they keep trying to trick you into buying "premium" services, even after you reject the offers.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 566