TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 3 out of 5 by from Turbo Tax works! Over all, very clean and easy to use. Could not upload the pdf copy of last year's returns, which were filed with the paid version of Turbo Tax. Crashed my system when trying to review the final copies before filing. Had to reboot everything, computer - Wi Fi and Modem.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy and fast I've spent most of my time having someone else do my taxes for me. But the process in which you guys do your stuff is very easy and fast.
Date published: 2021-02-23
Rated 4 out of 5 by from Sometimes confusing I've used TurboTax for years, and one thing that has confused me is the deductions for Traditional and Roth IRAs. Please add a note that this section is for contributions that are not made through your employer....eg, not already accounted for on the W2.
Date published: 2021-02-23
Rated 4 out of 5 by from love turbo tax i was having problems spoke to someone it was fixed in less than 10 mins
Date published: 2021-02-23
Rated 4 out of 5 by from It made it really easy to file I think turbo tax needs to be more acknowledged by average people
Date published: 2021-02-23
Rated 1 out of 5 by from TurboTax Always Tricks you into Buying an Upcharge Every year TurboTax has a different excuse to force me to upcharge to the Deluxe version at the very last possible second. It will refuse to allow me to file for free because of some complication that changes each year. This way, I get no benefit of the premium service because it upcharged at the last second. It's a predatory business model. The cherry on top is they charge you double to pay for the upcharge with your return.
Date published: 2021-02-23
Rated 3 out of 5 by from Easy to use, but Customer Service is not free! Would like to be able to speak with free Customer Service
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is cool! I'm young and am new to filing taxes, but TurboTAx made it easy to do on my own! Very easy to navigate!
Date published: 2021-02-23
Rated 5 out of 5 by from I love Turbo Tax I love the step by Step through all the tax questions....the answer prompts if I need clarification...It so easy and I understand my taxes and why we are filing it this way and doing this schedule or form. I used a live tax person...he was very knowledgeable and walked me through and help me find the issues and fix the forms I had entered wrong inform...turbo tax flagged it and helped me fix it.
Date published: 2021-02-23
Rated 5 out of 5 by from So easy you can do it during a commercial break! The title says it all..............................:)
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 558
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbo Tax works! Over all, very clean and easy to use. Could not upload the pdf copy of last year's returns, which were filed with the paid version of Turbo Tax. Crashed my system when trying to review the final copies before filing. Had to reboot everything, computer - Wi Fi and Modem.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy and fast I've spent most of my time having someone else do my taxes for me. But the process in which you guys do your stuff is very easy and fast.
Date published: 2021-02-23
Rated 4 out of 5 by from Sometimes confusing I've used TurboTax for years, and one thing that has confused me is the deductions for Traditional and Roth IRAs. Please add a note that this section is for contributions that are not made through your employer....eg, not already accounted for on the W2.
Date published: 2021-02-23
Rated 4 out of 5 by from love turbo tax i was having problems spoke to someone it was fixed in less than 10 mins
Date published: 2021-02-23
Rated 4 out of 5 by from It made it really easy to file I think turbo tax needs to be more acknowledged by average people
Date published: 2021-02-23
Rated 1 out of 5 by from TurboTax Always Tricks you into Buying an Upcharge Every year TurboTax has a different excuse to force me to upcharge to the Deluxe version at the very last possible second. It will refuse to allow me to file for free because of some complication that changes each year. This way, I get no benefit of the premium service because it upcharged at the last second. It's a predatory business model. The cherry on top is they charge you double to pay for the upcharge with your return.
Date published: 2021-02-23
Rated 3 out of 5 by from Easy to use, but Customer Service is not free! Would like to be able to speak with free Customer Service
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is cool! I'm young and am new to filing taxes, but TurboTAx made it easy to do on my own! Very easy to navigate!
Date published: 2021-02-23
Rated 5 out of 5 by from I love Turbo Tax I love the step by Step through all the tax questions....the answer prompts if I need clarification...It so easy and I understand my taxes and why we are filing it this way and doing this schedule or form. I used a live tax person...he was very knowledgeable and walked me through and help me find the issues and fix the forms I had entered wrong inform...turbo tax flagged it and helped me fix it.
Date published: 2021-02-23
Rated 5 out of 5 by from So easy you can do it during a commercial break! The title says it all..............................:)
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 558