TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from WAY TOO EXPENSIVE! The price is absolutely insane. Pretty easy to use, not sure of the accuracy after talking to a couple of friends & accountants but I waited til the last minute so it was my only option. There is no reason to charge so much. Shame.
Date published: 2023-04-19
Rated 4 out of 5 by from Pleasant Experience It was great! Couldn't have asked for a more user friendly website.
Date published: 2023-04-19
Rated 4 out of 5 by from Effective Previously in the past, I use to do my taxes solo with Turbo tax and it was amazing. I was equitable. Last year, I had to purchase live agent with Turbo tax to assist but I would have enjoyed if I got a longer lesson. This time, i had to pay turbo tax and additional $100 plus dollars to tell the government that I lost $4 dollars. I believe this process could become more equitable. If I was making thousands or more, then yes, but it feels like a hit verses a collaboration. I enjoyed collaborating with TurboTax, I don't enjoy being financial attacked. Next Year, I plan on making excess profits, I would prefer to collaborate when completing my taxes.
Date published: 2023-04-19
Rated 4 out of 5 by from I love Turbo Tax... use it every year This year we moved so we did the premier. The person I spoke to really helped out with my extra questions.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax is the best It is the quickest way to file your taxes. Thanks Turbo tax
Date published: 2023-04-19
Rated 5 out of 5 by from Quick It was quick and easy and simple. There weren't unnecessary frills.
Date published: 2023-04-19
Rated 5 out of 5 by from Quick and simple! Worked great at the last minute. Had to wait to get all the forms, but I made it on time (:
Date published: 2023-04-19
Rated 4 out of 5 by from Helpful TurboTax is helpful for self employed people who have more than a simple w-2.
Date published: 2023-04-19
Rated 4 out of 5 by from Very helpful with a stressful necessity! Very helpful and I'm sure it saved me some money on my taxes. I do think the federal rate that is charged is a bit too high though. $39 per state is fine, but around $150 for federal? I think it should be $39 like the state filing cost. Otherwise good product.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax Has Come Through Once Again TurboTax made my work easy as pie for this past filing season. The software automatically populated much of the tax forms and made updating past year's information painless. I was able to complete both my state and federal tax filings in less than 3 hours total time. I would have finished even faster had I not paused to search for some documents.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 547
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from WAY TOO EXPENSIVE! The price is absolutely insane. Pretty easy to use, not sure of the accuracy after talking to a couple of friends & accountants but I waited til the last minute so it was my only option. There is no reason to charge so much. Shame.
Date published: 2023-04-19
Rated 4 out of 5 by from Pleasant Experience It was great! Couldn't have asked for a more user friendly website.
Date published: 2023-04-19
Rated 4 out of 5 by from Effective Previously in the past, I use to do my taxes solo with Turbo tax and it was amazing. I was equitable. Last year, I had to purchase live agent with Turbo tax to assist but I would have enjoyed if I got a longer lesson. This time, i had to pay turbo tax and additional $100 plus dollars to tell the government that I lost $4 dollars. I believe this process could become more equitable. If I was making thousands or more, then yes, but it feels like a hit verses a collaboration. I enjoyed collaborating with TurboTax, I don't enjoy being financial attacked. Next Year, I plan on making excess profits, I would prefer to collaborate when completing my taxes.
Date published: 2023-04-19
Rated 4 out of 5 by from I love Turbo Tax... use it every year This year we moved so we did the premier. The person I spoke to really helped out with my extra questions.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax is the best It is the quickest way to file your taxes. Thanks Turbo tax
Date published: 2023-04-19
Rated 5 out of 5 by from Quick It was quick and easy and simple. There weren't unnecessary frills.
Date published: 2023-04-19
Rated 5 out of 5 by from Quick and simple! Worked great at the last minute. Had to wait to get all the forms, but I made it on time (:
Date published: 2023-04-19
Rated 4 out of 5 by from Helpful TurboTax is helpful for self employed people who have more than a simple w-2.
Date published: 2023-04-19
Rated 4 out of 5 by from Very helpful with a stressful necessity! Very helpful and I'm sure it saved me some money on my taxes. I do think the federal rate that is charged is a bit too high though. $39 per state is fine, but around $150 for federal? I think it should be $39 like the state filing cost. Otherwise good product.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax Has Come Through Once Again TurboTax made my work easy as pie for this past filing season. The software automatically populated much of the tax forms and made updating past year's information painless. I was able to complete both my state and federal tax filings in less than 3 hours total time. I would have finished even faster had I not paused to search for some documents.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 547