TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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TurboTax Live Full Service
Rated 1 out of 5 by
waste of money and time from
Most aggravating site I've ever used
I wanted to throw the computer out the window or burn it.
Date published: 2023-04-19
Rated 5 out of 5 by
JoJoInReno from
TurboTax Rocks!
Turbo Tax just keeps getting easier! I love the embedded tips that explain what the line item(s) are on both the Federal and State returns. They are so helpful. I've been using TT since 1995 and I wouldn't dream of changing to another brand. The program keeps track of what I filed the previous year, which saves tons of time.
Date published: 2023-04-19
Rated 2 out of 5 by
AngryMan1123 from
Misleading
I was not aware that I was paying for a service. At the start, it seemed like there was no way to bypass the paid options, and I thought I was doing a free service. I did not realize that I was completing a PAID service until I got to the very end. VERY misleading.
Date published: 2023-04-19
Rated 4 out of 5 by
D 105 from
Good choice
Great way to file. Especially with little time and a busy schedule.
Date published: 2023-04-19
Rated 5 out of 5 by
Nattybe1 from
Excellent
Love it. Wonderful experience very easy to work the taxes
Date published: 2023-04-19
Rated 2 out of 5 by
Clean Eliza from
WHAT A DISAPPOINTMENT TAX FILING YEAR!
I have been using TurboTax since 2004. They are getting more expensive and not user friendly anymore. This yeart is the WORST!!! Failed to get my W2 from employer (had to manually enter it), failed to import 1098 from bank (had to enter it manually as well). Paid $100+ for junk service this yeart!!!
Date published: 2023-04-19
Rated 2 out of 5 by
Alisiab from
Customer Service
I had to call in for help. The first CSR that I spoke with was trying to assist but was unable so he had to transfer me. The other CSR was very rude and not helpful!
Date published: 2023-04-19
Rated 5 out of 5 by
This is unnecessary to me from
Turbo Tax Premium
I did not talk to a rep. I don't have anything to say
Date published: 2023-04-19
Rated 5 out of 5 by
Amy097 from
Great Resource for Tax Info
I have been using TurboTax for many years and as life happens and taxes get more complicated from using submitting a W2, TurboTax has given me the tools I need to do my taxes to the best of my ability.
Date published: 2023-04-19
Rated 5 out of 5 by
Sully1628 from
TurboTax got me more than I expected
Very easy to use even for a dinosaur like me who hates the internet TurboTax made my life so much easier thank you TurboTax
All TurboTax® Offerings Reviews - Page 544
Date published: 2023-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
waste of money and time from
Most aggravating site I've ever used
I wanted to throw the computer out the window or burn it.
Date published: 2023-04-19
Rated 5 out of 5 by
JoJoInReno from
TurboTax Rocks!
Turbo Tax just keeps getting easier! I love the embedded tips that explain what the line item(s) are on both the Federal and State returns. They are so helpful. I've been using TT since 1995 and I wouldn't dream of changing to another brand. The program keeps track of what I filed the previous year, which saves tons of time.
Date published: 2023-04-19
Rated 2 out of 5 by
AngryMan1123 from
Misleading
I was not aware that I was paying for a service. At the start, it seemed like there was no way to bypass the paid options, and I thought I was doing a free service. I did not realize that I was completing a PAID service until I got to the very end. VERY misleading.
Date published: 2023-04-19
Rated 4 out of 5 by
D 105 from
Good choice
Great way to file. Especially with little time and a busy schedule.
Date published: 2023-04-19
Rated 5 out of 5 by
Nattybe1 from
Excellent
Love it. Wonderful experience very easy to work the taxes
Date published: 2023-04-19
Rated 2 out of 5 by
Clean Eliza from
WHAT A DISAPPOINTMENT TAX FILING YEAR!
I have been using TurboTax since 2004. They are getting more expensive and not user friendly anymore. This yeart is the WORST!!! Failed to get my W2 from employer (had to manually enter it), failed to import 1098 from bank (had to enter it manually as well). Paid $100+ for junk service this yeart!!!
Date published: 2023-04-19
Rated 2 out of 5 by
Alisiab from
Customer Service
I had to call in for help. The first CSR that I spoke with was trying to assist but was unable so he had to transfer me. The other CSR was very rude and not helpful!
Date published: 2023-04-19
Rated 5 out of 5 by
This is unnecessary to me from
Turbo Tax Premium
I did not talk to a rep. I don't have anything to say
Date published: 2023-04-19
Rated 5 out of 5 by
Amy097 from
Great Resource for Tax Info
I have been using TurboTax for many years and as life happens and taxes get more complicated from using submitting a W2, TurboTax has given me the tools I need to do my taxes to the best of my ability.
Date published: 2023-04-19
Rated 5 out of 5 by
Sully1628 from
TurboTax got me more than I expected
Very easy to use even for a dinosaur like me who hates the internet TurboTax made my life so much easier thank you TurboTax
All TurboTax® Offerings Reviews - Page 544
Date published: 2023-04-19