TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Excellent Love it. Wonderful experience very easy to work the taxes
Date published: 2023-04-19
Rated 2 out of 5 by from WHAT A DISAPPOINTMENT TAX FILING YEAR! I have been using TurboTax since 2004. They are getting more expensive and not user friendly anymore. This yeart is the WORST!!! Failed to get my W2 from employer (had to manually enter it), failed to import 1098 from bank (had to enter it manually as well). Paid $100+ for junk service this yeart!!!
Date published: 2023-04-19
Rated 2 out of 5 by from Customer Service I had to call in for help. The first CSR that I spoke with was trying to assist but was unable so he had to transfer me. The other CSR was very rude and not helpful!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax Premium I did not talk to a rep. I don't have anything to say
Date published: 2023-04-19
Rated 5 out of 5 by from Great Resource for Tax Info I have been using TurboTax for many years and as life happens and taxes get more complicated from using submitting a W2, TurboTax has given me the tools I need to do my taxes to the best of my ability.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax got me more than I expected Very easy to use even for a dinosaur like me who hates the internet TurboTax made my life so much easier thank you TurboTax
Date published: 2023-04-19
Rated 5 out of 5 by from They are wonderful! If I have a question they will work to answer it. One year she stayed on the phone for 2 hours,
Date published: 2023-04-19
Rated 2 out of 5 by from N/a Kind of an expensive service $200.00 when I wrote everything and just letting me know I have to pay …. but thanks for everything
Date published: 2023-04-19
Rated 3 out of 5 by from TurboTax isn't that robust anymore. Just more cost It didn't appear that turbo tax took much thought into the tax process. The most notable updates were in cost to prepare increases. And for all the tax forms there was little transparency in what it was doing . Lots of hidden moves and burps in the process. Never could get true help just lame statements about the areas requested . Lots of oops pauses . couldn't determine where it got stuck , it just hung up in process. Essentially only way out of was to hit the oh crap button and return back to where it persistence in log jamming made it unusable in several areas.
Date published: 2023-04-19
Rated 5 out of 5 by from Always a positive experience working with TurboTax I've used TurboTax for years now and it is always a positive experience. Thank you TurboTax!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 543
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent Love it. Wonderful experience very easy to work the taxes
Date published: 2023-04-19
Rated 2 out of 5 by from WHAT A DISAPPOINTMENT TAX FILING YEAR! I have been using TurboTax since 2004. They are getting more expensive and not user friendly anymore. This yeart is the WORST!!! Failed to get my W2 from employer (had to manually enter it), failed to import 1098 from bank (had to enter it manually as well). Paid $100+ for junk service this yeart!!!
Date published: 2023-04-19
Rated 2 out of 5 by from Customer Service I had to call in for help. The first CSR that I spoke with was trying to assist but was unable so he had to transfer me. The other CSR was very rude and not helpful!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax Premium I did not talk to a rep. I don't have anything to say
Date published: 2023-04-19
Rated 5 out of 5 by from Great Resource for Tax Info I have been using TurboTax for many years and as life happens and taxes get more complicated from using submitting a W2, TurboTax has given me the tools I need to do my taxes to the best of my ability.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax got me more than I expected Very easy to use even for a dinosaur like me who hates the internet TurboTax made my life so much easier thank you TurboTax
Date published: 2023-04-19
Rated 5 out of 5 by from They are wonderful! If I have a question they will work to answer it. One year she stayed on the phone for 2 hours,
Date published: 2023-04-19
Rated 2 out of 5 by from N/a Kind of an expensive service $200.00 when I wrote everything and just letting me know I have to pay …. but thanks for everything
Date published: 2023-04-19
Rated 3 out of 5 by from TurboTax isn't that robust anymore. Just more cost It didn't appear that turbo tax took much thought into the tax process. The most notable updates were in cost to prepare increases. And for all the tax forms there was little transparency in what it was doing . Lots of hidden moves and burps in the process. Never could get true help just lame statements about the areas requested . Lots of oops pauses . couldn't determine where it got stuck , it just hung up in process. Essentially only way out of was to hit the oh crap button and return back to where it persistence in log jamming made it unusable in several areas.
Date published: 2023-04-19
Rated 5 out of 5 by from Always a positive experience working with TurboTax I've used TurboTax for years now and it is always a positive experience. Thank you TurboTax!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 543