TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from improvements needed I want you to reinstate the Tax History Report to the online version. I want you to be more upfront with the filing fees and fees to pay to file with my refund.
Date published: 2021-02-26
Rated 5 out of 5 by from Great Service. Easy to communicate with when needed help. No more waiting on tax preparer to do taxes when he feels like it.
Date published: 2021-02-26
Rated 5 out of 5 by from Amazing The person that assisted me did phenomenal and it was super helpful
Date published: 2021-02-26
Rated 5 out of 5 by from Easy to use from the comfort of your own home! This past 2020 I made a promise to myself to start investing and open a Roth Retirement Account, it's time to invest in the future! This year I filed completely with TurboTax. First time with investments/bonds, I had to look up information of what types of forms I was getting, and where I could put them in. Turbo's handy help menu is great for searching up specific keywords to fill in forms you might need. There were many selections for 1099 form types, and even though I did have to upgrade because of my predicament, I'm able to take the amount from my refund, which is a bonus. You do not have to upgrade if you're filing simple taxes, but having the bonus of Turbo looking out for your SSN can give you peace of mind!! I did not feel rushed and could finish filling out all the paperwork in my own time. Great way to file taxes! I'll be using this from now on.
Date published: 2021-02-26
Rated 4 out of 5 by from TurboTax! The Least Stressful Option TurboTax is very easy to use... when it wants to be. I have filed through TurboTax for seven years now and have never really had any hiccups. This year however I can't say the same. My tax situation isn't anything special but when the software wants to import info from other places, it doesn't get ti correct on hundred percent. I had to contact live support to get the help which while free, I would have simply switched to another service if I had to have paid the asking price of $80. I already pay for MAX benefits each year so I expect things to just work and I expect to be able to trust this service. Hopefully there ar enough other issues here on out or else a lost customer will be what is seen. All my relatives use TurboTax too because I've pushed them to it, they would easily follow me out so please, work a little harder on the ease of access for the user.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo tax is an excellent tool for individual tax payers. I love that it is free.
Date published: 2021-02-26
Rated 5 out of 5 by from Best tax experience TurboTax got me the biggest refund I’ve ever gotten
Date published: 2021-02-26
Rated 5 out of 5 by from turbo tax is great great experience i use it every year thank you so much
Date published: 2021-02-26
Rated 5 out of 5 by from Consistent Quality I've been filing through TurboTax since joining the military, and it's never let me down. Very straightforward service that streamlines the process.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is amazing! For the last 10 years TurboTax has been my go to tax preparer can always count on them to get my refund
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 535
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from improvements needed I want you to reinstate the Tax History Report to the online version. I want you to be more upfront with the filing fees and fees to pay to file with my refund.
Date published: 2021-02-26
Rated 5 out of 5 by from Great Service. Easy to communicate with when needed help. No more waiting on tax preparer to do taxes when he feels like it.
Date published: 2021-02-26
Rated 5 out of 5 by from Amazing The person that assisted me did phenomenal and it was super helpful
Date published: 2021-02-26
Rated 5 out of 5 by from Easy to use from the comfort of your own home! This past 2020 I made a promise to myself to start investing and open a Roth Retirement Account, it's time to invest in the future! This year I filed completely with TurboTax. First time with investments/bonds, I had to look up information of what types of forms I was getting, and where I could put them in. Turbo's handy help menu is great for searching up specific keywords to fill in forms you might need. There were many selections for 1099 form types, and even though I did have to upgrade because of my predicament, I'm able to take the amount from my refund, which is a bonus. You do not have to upgrade if you're filing simple taxes, but having the bonus of Turbo looking out for your SSN can give you peace of mind!! I did not feel rushed and could finish filling out all the paperwork in my own time. Great way to file taxes! I'll be using this from now on.
Date published: 2021-02-26
Rated 4 out of 5 by from TurboTax! The Least Stressful Option TurboTax is very easy to use... when it wants to be. I have filed through TurboTax for seven years now and have never really had any hiccups. This year however I can't say the same. My tax situation isn't anything special but when the software wants to import info from other places, it doesn't get ti correct on hundred percent. I had to contact live support to get the help which while free, I would have simply switched to another service if I had to have paid the asking price of $80. I already pay for MAX benefits each year so I expect things to just work and I expect to be able to trust this service. Hopefully there ar enough other issues here on out or else a lost customer will be what is seen. All my relatives use TurboTax too because I've pushed them to it, they would easily follow me out so please, work a little harder on the ease of access for the user.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo tax is an excellent tool for individual tax payers. I love that it is free.
Date published: 2021-02-26
Rated 5 out of 5 by from Best tax experience TurboTax got me the biggest refund I’ve ever gotten
Date published: 2021-02-26
Rated 5 out of 5 by from turbo tax is great great experience i use it every year thank you so much
Date published: 2021-02-26
Rated 5 out of 5 by from Consistent Quality I've been filing through TurboTax since joining the military, and it's never let me down. Very straightforward service that streamlines the process.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is amazing! For the last 10 years TurboTax has been my go to tax preparer can always count on them to get my refund
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 535