TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from I love Turbo Tax.... I have used TT for years. I do feel like it is misleading at times as the amount being charged seems to increase as you work your way through taxes. I wish it was a true set amount and more clarity around how pricing works.
Date published: 2023-04-19
Rated 5 out of 5 by from 2022 Review was awesome. Looking forward to 2023. Great experience and I look forward to reviewing in 2023.
Date published: 2023-04-19
Rated 5 out of 5 by from Best User Experience on the Internet! So easy to use. Makes me feel comfortable that I'm making the right choices
Date published: 2023-04-19
Rated 3 out of 5 by from Tax return completion and price I thought I was filing for free and that was not the case. I was confused so I called a "taxe professional" who also didn't know what was going on. I was left on hold for an half hour with no resolution. I ended up paying the fee only because I was tired of waiting. Accumulatively I waited about a whole hour with no resolve. I'll have to consider doing my taxes sooner and with an actual professional next time. This experience was not easy at all.
Date published: 2023-04-19
Rated 2 out of 5 by from Not User Friendly Last year I was able to import my financials with no problem. This time I had a serious issue and could not get any help. I had to clear out what I had and redue. You have to really look or you will miss out on the deductions/expenses if you have a business. And I don't understand why I got more than before. I guess things has changed since last year.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is awesome Even though i started filing late i was able to finish my taxes on time with Turbo tax easy details explanations.
Date published: 2023-04-19
Rated 5 out of 5 by from Irs monkey off my back. Using Turbo Tax was easy, quick and a weight off my shoulders.
Date published: 2023-04-19
Rated 4 out of 5 by from All in All pretty straight forward to use. It was easy to follow with the question prompt but hard to figure out the form the review point and the help prompt wasn't helpful
Date published: 2023-04-19
Rated 5 out of 5 by from Been using it for years I love using turbo tax...makes it easy, hope i make money next year
Date published: 2023-04-19
Rated 5 out of 5 by from Always Great. It was good.Would have liked the chat bot to come up where could see.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 527
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from I love Turbo Tax.... I have used TT for years. I do feel like it is misleading at times as the amount being charged seems to increase as you work your way through taxes. I wish it was a true set amount and more clarity around how pricing works.
Date published: 2023-04-19
Rated 5 out of 5 by from 2022 Review was awesome. Looking forward to 2023. Great experience and I look forward to reviewing in 2023.
Date published: 2023-04-19
Rated 5 out of 5 by from Best User Experience on the Internet! So easy to use. Makes me feel comfortable that I'm making the right choices
Date published: 2023-04-19
Rated 3 out of 5 by from Tax return completion and price I thought I was filing for free and that was not the case. I was confused so I called a "taxe professional" who also didn't know what was going on. I was left on hold for an half hour with no resolution. I ended up paying the fee only because I was tired of waiting. Accumulatively I waited about a whole hour with no resolve. I'll have to consider doing my taxes sooner and with an actual professional next time. This experience was not easy at all.
Date published: 2023-04-19
Rated 2 out of 5 by from Not User Friendly Last year I was able to import my financials with no problem. This time I had a serious issue and could not get any help. I had to clear out what I had and redue. You have to really look or you will miss out on the deductions/expenses if you have a business. And I don't understand why I got more than before. I guess things has changed since last year.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is awesome Even though i started filing late i was able to finish my taxes on time with Turbo tax easy details explanations.
Date published: 2023-04-19
Rated 5 out of 5 by from Irs monkey off my back. Using Turbo Tax was easy, quick and a weight off my shoulders.
Date published: 2023-04-19
Rated 4 out of 5 by from All in All pretty straight forward to use. It was easy to follow with the question prompt but hard to figure out the form the review point and the help prompt wasn't helpful
Date published: 2023-04-19
Rated 5 out of 5 by from Been using it for years I love using turbo tax...makes it easy, hope i make money next year
Date published: 2023-04-19
Rated 5 out of 5 by from Always Great. It was good.Would have liked the chat bot to come up where could see.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 527