TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Trash website making taxes more difficult Trash website making taxes more difficult. Made me split a form into two and file it twice even though I only received one, and then offered zero help with splitting it.
Date published: 2023-04-19
Rated 5 out of 5 by from Thank you Turbotax! Taxes are never easy or fun but turbotax helps get the job done!
Date published: 2023-04-19
Rated 5 out of 5 by from Great Customer Service Agents, Good Explanations The agents who answered my questions were knowledgable, fast and friendly. Hold time was not too long considering taxes were due that day! Thank you Herman and David! The explanations contained within the software were very helpful and even had a conversational style with a bit of humor built in.
Date published: 2023-04-19
Rated 4 out of 5 by from turbo tax is convenient Fast and easy to use except some things can seem confusing as far as going back and adding a 1099-k after forgetting to select for example. After adding 1099 K on income it seems hidden on the main income page.
Date published: 2023-04-19
Rated 2 out of 5 by from Not user friendly when there are review issues I can see the issue, but no ide how to fix it. The input will only take 1 thing and that one thing is wrong, so I will need to file an amendment. And somewhere it pulled out a capital gain that was negative, from where? It wasn't on any docs uploaded. And it wants to know when I got these assets. I dont even know what assets they are talking about as there is no way to get more info or see what doc it came from.
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax is awesome, recommended very friendly software and very easy to fill, I recommend use TurboTax for the next year
Date published: 2023-04-19
Rated 1 out of 5 by from Took all my money lol, watch out Watch out. Keep it free. Don’t let them take your money.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy, peasy, 23 minutes tax return. Turbo Tax has always been easier then expected when completing my own tax return. I thought it would be hard, but it wasn't. It's a step, by step process that takes the fear out of preparing your own tax return.
Date published: 2023-04-19
Rated 3 out of 5 by from turbo tax is easy to use everything was so easy to use due to everything being step by step.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax was fairly easy Some options weren't available for the 1099 type I had so I had to guess
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 523
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Trash website making taxes more difficult Trash website making taxes more difficult. Made me split a form into two and file it twice even though I only received one, and then offered zero help with splitting it.
Date published: 2023-04-19
Rated 5 out of 5 by from Thank you Turbotax! Taxes are never easy or fun but turbotax helps get the job done!
Date published: 2023-04-19
Rated 5 out of 5 by from Great Customer Service Agents, Good Explanations The agents who answered my questions were knowledgable, fast and friendly. Hold time was not too long considering taxes were due that day! Thank you Herman and David! The explanations contained within the software were very helpful and even had a conversational style with a bit of humor built in.
Date published: 2023-04-19
Rated 4 out of 5 by from turbo tax is convenient Fast and easy to use except some things can seem confusing as far as going back and adding a 1099-k after forgetting to select for example. After adding 1099 K on income it seems hidden on the main income page.
Date published: 2023-04-19
Rated 2 out of 5 by from Not user friendly when there are review issues I can see the issue, but no ide how to fix it. The input will only take 1 thing and that one thing is wrong, so I will need to file an amendment. And somewhere it pulled out a capital gain that was negative, from where? It wasn't on any docs uploaded. And it wants to know when I got these assets. I dont even know what assets they are talking about as there is no way to get more info or see what doc it came from.
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax is awesome, recommended very friendly software and very easy to fill, I recommend use TurboTax for the next year
Date published: 2023-04-19
Rated 1 out of 5 by from Took all my money lol, watch out Watch out. Keep it free. Don’t let them take your money.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy, peasy, 23 minutes tax return. Turbo Tax has always been easier then expected when completing my own tax return. I thought it would be hard, but it wasn't. It's a step, by step process that takes the fear out of preparing your own tax return.
Date published: 2023-04-19
Rated 3 out of 5 by from turbo tax is easy to use everything was so easy to use due to everything being step by step.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax was fairly easy Some options weren't available for the 1099 type I had so I had to guess
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 523