TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from was ok wish that some areas are better explained. that's all
Date published: 2023-04-19
Rated 3 out of 5 by from Very confusing switching from CD to Online Very confusing switching from CD to Online - title says it all. Had it been easier to EDIT forms and provide options to transfer changes make to Quickbooks into the completed return without having to totally delete and start over (Still using the old if you make one little mistake you have to start from the beginning and make me pay you for your software that won't even allow simple changes to forms without complaining, sad very sad that you haven't improved; but that is the way that accounting is - 1970 mentality. Can't even merge two intuit accounts. Companies merge ALL the time; get with the way things run. Your review form doesn't even have all the life changes. Sad
Date published: 2023-04-19
Rated 2 out of 5 by from Annoying ... errors that are unfixable Every time I use your software, I end up with errors that I try to fix and the system won't let me. Then it prevents me from eFiling. I think this is my last year doing it with TurboTax
Date published: 2023-04-19
Rated 4 out of 5 by from Nice Good product but always room for improvement, thanks
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is Great!! Im a driver and I never really get to get out to handle stuff like taxes. TurboTax allows me to get it taken care of right in the comfort of my home.
Date published: 2023-04-19
Rated 5 out of 5 by from very helpful and easy to use. Ive been using it for almost a decade with no complaints, helpful and acurate.
Date published: 2023-04-19
Rated 1 out of 5 by from This was supposed to be a prepaid Return This was supposed to be prepaid from a subscription to QuickBooks. Disappointed.
Date published: 2023-04-19
Rated 4 out of 5 by from One difficult item when preparing my taxes. I had a difficult time going back in some areas to correct a mistake related to entering the information for the 1099-MISC. I do not have a business related to me receiving the 1099-MISC but the questions Turbotax were prompting gave me the impression that I was to supply business related information which I do not have.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax makes my life so much easier!! I've been using them for years--don't let the cost dissuade you--it's totally worth it--can't imagine I would even know about most of the tax breaks/credits without it. A friend asked me the other day if I knew a lot about taxes. I told her--"I do. What I know about taxes is the easiest way to get them done is to use TurboTax." I highly recommend!
Date published: 2023-04-19
Rated 1 out of 5 by from Over it Honestly feel this is the last year i will be using Turbo tax....more new and exciting ways to charge me more every year..
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 519
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from was ok wish that some areas are better explained. that's all
Date published: 2023-04-19
Rated 3 out of 5 by from Very confusing switching from CD to Online Very confusing switching from CD to Online - title says it all. Had it been easier to EDIT forms and provide options to transfer changes make to Quickbooks into the completed return without having to totally delete and start over (Still using the old if you make one little mistake you have to start from the beginning and make me pay you for your software that won't even allow simple changes to forms without complaining, sad very sad that you haven't improved; but that is the way that accounting is - 1970 mentality. Can't even merge two intuit accounts. Companies merge ALL the time; get with the way things run. Your review form doesn't even have all the life changes. Sad
Date published: 2023-04-19
Rated 2 out of 5 by from Annoying ... errors that are unfixable Every time I use your software, I end up with errors that I try to fix and the system won't let me. Then it prevents me from eFiling. I think this is my last year doing it with TurboTax
Date published: 2023-04-19
Rated 4 out of 5 by from Nice Good product but always room for improvement, thanks
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is Great!! Im a driver and I never really get to get out to handle stuff like taxes. TurboTax allows me to get it taken care of right in the comfort of my home.
Date published: 2023-04-19
Rated 5 out of 5 by from very helpful and easy to use. Ive been using it for almost a decade with no complaints, helpful and acurate.
Date published: 2023-04-19
Rated 1 out of 5 by from This was supposed to be a prepaid Return This was supposed to be prepaid from a subscription to QuickBooks. Disappointed.
Date published: 2023-04-19
Rated 4 out of 5 by from One difficult item when preparing my taxes. I had a difficult time going back in some areas to correct a mistake related to entering the information for the 1099-MISC. I do not have a business related to me receiving the 1099-MISC but the questions Turbotax were prompting gave me the impression that I was to supply business related information which I do not have.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax makes my life so much easier!! I've been using them for years--don't let the cost dissuade you--it's totally worth it--can't imagine I would even know about most of the tax breaks/credits without it. A friend asked me the other day if I knew a lot about taxes. I told her--"I do. What I know about taxes is the easiest way to get them done is to use TurboTax." I highly recommend!
Date published: 2023-04-19
Rated 1 out of 5 by from Over it Honestly feel this is the last year i will be using Turbo tax....more new and exciting ways to charge me more every year..
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 519