TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from It works but it's not as clear as it could be TurboTax does a decent job and overall it's easy to use. However when it came time to review what I owed and what I would receive it was very unclear as to how it came to those numbers. I couldn't drill down into why I owed state taxes and for federal it showed me as getting a return when actually I had just paid an estimate thinking I was going to need an extension.
Date published: 2023-04-19
Rated 5 out of 5 by from Quick and Easy TurboTax made filling easy and pain free. The links to help understand topics were handy and provided adequate understanding and suggestions, when applicable, to be able to confidently move through the forms.
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax is the best easy to use................ I love using turbo tax...
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax is Helpful Overall the process wasn't bad. I liked the features that allowed me to add and subtract details and other information without having to enter in every piece.
Date published: 2023-04-19
Rated 4 out of 5 by from ok too many repetitive questions. I don't like answering questions.
Date published: 2023-04-19
Rated 4 out of 5 by from I finished I had some difficulty with it not completely erasing my old address from Texas. I tried going back to My Info—where it didn’t show the error, just on my return review. Also I am using an iPad, and I have had problems downloading or saving document copies to my files. ☹️
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax was easy to use Turbo Tax was pretty easy to use for the most part. It takes you step by step through the process and asks many detailed questions. It also offers less common categories to find more tax breaks. I did encounter a few obstacles on not knowing what to do in certain areas and had to do separate research to figure out the answer because they did not have the question or answer I was needing but all in all, Turbo Tax made filing simple and easy!
Date published: 2023-04-19
Rated 2 out of 5 by from Very confusing The system kept taking me back to a form I never received to make changes, I randomly. picked some stuff, don't even know if its correct just wanted to finish!!!
Date published: 2023-04-19
Rated 5 out of 5 by from It's Great! Been using this app 8 years ; easy and simple. Will continue to use it.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax Quieted The Storm Great job and experience with Bill. He did an awesome job. I would like to hire him as my consultant! LoL
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 509
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from It works but it's not as clear as it could be TurboTax does a decent job and overall it's easy to use. However when it came time to review what I owed and what I would receive it was very unclear as to how it came to those numbers. I couldn't drill down into why I owed state taxes and for federal it showed me as getting a return when actually I had just paid an estimate thinking I was going to need an extension.
Date published: 2023-04-19
Rated 5 out of 5 by from Quick and Easy TurboTax made filling easy and pain free. The links to help understand topics were handy and provided adequate understanding and suggestions, when applicable, to be able to confidently move through the forms.
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax is the best easy to use................ I love using turbo tax...
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax is Helpful Overall the process wasn't bad. I liked the features that allowed me to add and subtract details and other information without having to enter in every piece.
Date published: 2023-04-19
Rated 4 out of 5 by from ok too many repetitive questions. I don't like answering questions.
Date published: 2023-04-19
Rated 4 out of 5 by from I finished I had some difficulty with it not completely erasing my old address from Texas. I tried going back to My Info—where it didn’t show the error, just on my return review. Also I am using an iPad, and I have had problems downloading or saving document copies to my files. ☹️
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax was easy to use Turbo Tax was pretty easy to use for the most part. It takes you step by step through the process and asks many detailed questions. It also offers less common categories to find more tax breaks. I did encounter a few obstacles on not knowing what to do in certain areas and had to do separate research to figure out the answer because they did not have the question or answer I was needing but all in all, Turbo Tax made filing simple and easy!
Date published: 2023-04-19
Rated 2 out of 5 by from Very confusing The system kept taking me back to a form I never received to make changes, I randomly. picked some stuff, don't even know if its correct just wanted to finish!!!
Date published: 2023-04-19
Rated 5 out of 5 by from It's Great! Been using this app 8 years ; easy and simple. Will continue to use it.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax Quieted The Storm Great job and experience with Bill. He did an awesome job. I would like to hire him as my consultant! LoL
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 509