TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
NebJ from
Turbo is so easy to use!
I have used Turbo Tax for years now. I have used it when I owned my own Company, Owned a house, drove for Uber. My kids are using Turbo Tax as well. I do not have to leave the house. I know nothing was missed.
Date published: 2023-05-19
Rated 5 out of 5 by
Ronron324 from
Very good
Always easy. Turbo Tax makes tax season very manageable
Date published: 2023-05-19
Rated 5 out of 5 by
LEla Jamah from
Very Easy!
I was a little confused about the limitations of how I could file because I was a bit late. But towards the end I was satisfied with the outcome. thank you!
Date published: 2023-05-19
Rated 5 out of 5 by
Dee En Lene from
Very Helpful
It's a littl bit tricky but the customer service help me to get done with it
Date published: 2023-05-19
Rated 3 out of 5 by
BigboyDrew from
Fast
It was fast and efficient. I wasn’t aware of how much I would be charged through turbo tax and I didn’t speak with anyone. I don’t think I should have been charged so much
Date published: 2023-05-19
Rated 1 out of 5 by
turboFees2023 from
Hidden fees all over the place
Horrible hidden fees when selecting which level of TurboTax. You enter all your info then get to the end and can't downgrade to Basic version without deleting all your work. Misleading forms for using your data and extra fees for paying for Turbox tax with your return.
Date published: 2023-05-18
Rated 5 out of 5 by
Sagibaby1978 from
Awesome
Best experience in the world love love love love been using them for years they're always doing me right.
Date published: 2023-05-18
Rated 5 out of 5 by
Tom in California from
Great!
Could have used a little more help with the form 8889.
Date published: 2023-05-18
Rated 5 out of 5 by
Sheilita from
Turbo tax is amazing!!
Turbo tax helped me clear and fix my error. It was a smooth process thanks to their guidance.
Date published: 2023-05-18
Rated 2 out of 5 by
Ciababy from
Too much work this year
I used TurboTax when I was working but now that I'm retired and doing reselling, it is hard to use. No help with the new laws for resellers, I've been working on this for weeks I still could not understand what they wanted me to do. Googled everything I still could not find answers. Will not use this again
All TurboTax® Offerings Reviews - Page 51
Date published: 2023-05-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
NebJ from
Turbo is so easy to use!
I have used Turbo Tax for years now. I have used it when I owned my own Company, Owned a house, drove for Uber. My kids are using Turbo Tax as well. I do not have to leave the house. I know nothing was missed.
Date published: 2023-05-19
Rated 5 out of 5 by
Ronron324 from
Very good
Always easy. Turbo Tax makes tax season very manageable
Date published: 2023-05-19
Rated 5 out of 5 by
LEla Jamah from
Very Easy!
I was a little confused about the limitations of how I could file because I was a bit late. But towards the end I was satisfied with the outcome. thank you!
Date published: 2023-05-19
Rated 5 out of 5 by
Dee En Lene from
Very Helpful
It's a littl bit tricky but the customer service help me to get done with it
Date published: 2023-05-19
Rated 3 out of 5 by
BigboyDrew from
Fast
It was fast and efficient. I wasn’t aware of how much I would be charged through turbo tax and I didn’t speak with anyone. I don’t think I should have been charged so much
Date published: 2023-05-19
Rated 1 out of 5 by
turboFees2023 from
Hidden fees all over the place
Horrible hidden fees when selecting which level of TurboTax. You enter all your info then get to the end and can't downgrade to Basic version without deleting all your work. Misleading forms for using your data and extra fees for paying for Turbox tax with your return.
Date published: 2023-05-18
Rated 5 out of 5 by
Sagibaby1978 from
Awesome
Best experience in the world love love love love been using them for years they're always doing me right.
Date published: 2023-05-18
Rated 5 out of 5 by
Tom in California from
Great!
Could have used a little more help with the form 8889.
Date published: 2023-05-18
Rated 5 out of 5 by
Sheilita from
Turbo tax is amazing!!
Turbo tax helped me clear and fix my error. It was a smooth process thanks to their guidance.
Date published: 2023-05-18
Rated 2 out of 5 by
Ciababy from
Too much work this year
I used TurboTax when I was working but now that I'm retired and doing reselling, it is hard to use. No help with the new laws for resellers, I've been working on this for weeks I still could not understand what they wanted me to do. Googled everything I still could not find answers. Will not use this again
All TurboTax® Offerings Reviews - Page 51
Date published: 2023-05-18