TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 1 out of 5 by
Aaliyah6 from
Terrible Experience
This my first time doing taxes and these made me 2x more stressed about taxes. Pay too much money for just using the website alone on top of my taxes.
Date published: 2023-04-19
Rated 4 out of 5 by
Sh17fac3 from
I like turbo tax
once you get to the end, the efile part, it becomes really picky about dumb details. other than that its great
Date published: 2023-04-19
Rated 3 out of 5 by
Michelle Q from
ok not great
I've been using TurboTax for years so I like the convenience of everything autofilling from before and pulling off of my social security/auto download. I don't like how much work I have to do and have to pay so much to file. it should be a lot more affordable than going to an accountant -- especially since I've been a long standing customer
Date published: 2023-04-19
Rated 2 out of 5 by
AlexP in Florida from
It's not as good as before
I loved using Turbotax years ago. It was easy, friendly, and reassuring. No, it seems more like a commercial. If I had to pay $119 now, then I might as well shop around next year.
Date published: 2023-04-19
Rated 4 out of 5 by
KM AND FM from
FILED TAXES
TOOK THREE CALLS TO GET THROUGHT THE PAGE GLITCHES SINCE SO MANY PEOPLE WERE FILING TODAY HOPE IT IS APPROVED.
Date published: 2023-04-19
Rated 5 out of 5 by
just a boy mom x2 from
very easy to use.
very easy to use been using for years has not done me wrong yet.
Date published: 2023-04-19
Rated 1 out of 5 by
required field from
Nothing but nagging to pay for more expensive tier
Get ready to see page after page of telling you that you need to upgrade to something several times the price of what you need because that's what you get.
Date published: 2023-04-19
Rated 1 out of 5 by
BrooklynJay29 from
Forces you into a Product & you cant switch
Turbo tax pigeon holes you into using a more expensive product. Even after you decide you dont need the product anymore, it doesnt allow you select a cheaper product. Purposefully trying to gouge its consumer for money
Date published: 2023-04-19
Rated 3 out of 5 by
Loki2021 from
Unhappy
Paid for live help. no one called me back when i didnt get the auto response to my question
Date published: 2023-04-19
Rated 5 out of 5 by
wlaguar from
turbo tax has improved
understood why everything was the way it was generally, the tips and the reasons in every section was very helpful.
All TurboTax® Offerings Reviews - Page 484
Date published: 2023-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
Aaliyah6 from
Terrible Experience
This my first time doing taxes and these made me 2x more stressed about taxes. Pay too much money for just using the website alone on top of my taxes.
Date published: 2023-04-19
Rated 4 out of 5 by
Sh17fac3 from
I like turbo tax
once you get to the end, the efile part, it becomes really picky about dumb details. other than that its great
Date published: 2023-04-19
Rated 3 out of 5 by
Michelle Q from
ok not great
I've been using TurboTax for years so I like the convenience of everything autofilling from before and pulling off of my social security/auto download. I don't like how much work I have to do and have to pay so much to file. it should be a lot more affordable than going to an accountant -- especially since I've been a long standing customer
Date published: 2023-04-19
Rated 2 out of 5 by
AlexP in Florida from
It's not as good as before
I loved using Turbotax years ago. It was easy, friendly, and reassuring. No, it seems more like a commercial. If I had to pay $119 now, then I might as well shop around next year.
Date published: 2023-04-19
Rated 4 out of 5 by
KM AND FM from
FILED TAXES
TOOK THREE CALLS TO GET THROUGHT THE PAGE GLITCHES SINCE SO MANY PEOPLE WERE FILING TODAY HOPE IT IS APPROVED.
Date published: 2023-04-19
Rated 5 out of 5 by
just a boy mom x2 from
very easy to use.
very easy to use been using for years has not done me wrong yet.
Date published: 2023-04-19
Rated 1 out of 5 by
required field from
Nothing but nagging to pay for more expensive tier
Get ready to see page after page of telling you that you need to upgrade to something several times the price of what you need because that's what you get.
Date published: 2023-04-19
Rated 1 out of 5 by
BrooklynJay29 from
Forces you into a Product & you cant switch
Turbo tax pigeon holes you into using a more expensive product. Even after you decide you dont need the product anymore, it doesnt allow you select a cheaper product. Purposefully trying to gouge its consumer for money
Date published: 2023-04-19
Rated 3 out of 5 by
Loki2021 from
Unhappy
Paid for live help. no one called me back when i didnt get the auto response to my question
Date published: 2023-04-19
Rated 5 out of 5 by
wlaguar from
turbo tax has improved
understood why everything was the way it was generally, the tips and the reasons in every section was very helpful.
All TurboTax® Offerings Reviews - Page 484
Date published: 2023-04-19