TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 4 out of 5 by from 2020 a very difficult year 2020 glad its over. Tax filing included. for the first time there was a bug in the program and held me up for 2 days. Bugs in programs I understand and they get fixed. But trying to contact some to report it was the most difficult task. Intuit you need to come up with a better way for your customers to contact you. I would think that being logged into my account I could email someone to report the problem so it could get looked at and corrected. Overall I like your products and they work fine but the communication needs to be reviewed. Something to work on.
Date published: 2021-03-03
Rated 5 out of 5 by from easy and helpful very easy to follow along and fill in and get done quick
Date published: 2021-03-03
Rated 5 out of 5 by from Carol was a help He helped with all questions help step by thorough
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax 2020 Completed in a timely manner and did not communicate with a professional
Date published: 2021-03-03
Rated 3 out of 5 by from It works week but some glitches The interface is easy and friendly. Filing is rather straightforward. Turbotax was unable to read my last year's return (in pdf form), even though I could open the file and read it. I was annoyed by the recurrent efforts to get me to upgrade to a more expensive version
Date published: 2021-03-03
Rated 5 out of 5 by from Easy to use Super easy to use and a breeze to complete your taxes
Date published: 2021-03-03
Rated 4 out of 5 by from TURBOTAX IS THE EASIEST AND FASTEST WAY TURBO TAX WAS A GREAT EXPERIENCE. QUICK AND SIMPLE.
Date published: 2021-03-03
Rated 5 out of 5 by from great you guys have helped me threw it all thank you so much.
Date published: 2021-03-03
Rated 5 out of 5 by from easy to use! always updates every year with the newest tax changes, east enough for anyone to do themselves
Date published: 2021-03-03
Rated 5 out of 5 by from TurboTax was very helpful It took me step by step which was easy to follow. This was my first time using TurboTax and will continue to use this product.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 482
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from 2020 a very difficult year 2020 glad its over. Tax filing included. for the first time there was a bug in the program and held me up for 2 days. Bugs in programs I understand and they get fixed. But trying to contact some to report it was the most difficult task. Intuit you need to come up with a better way for your customers to contact you. I would think that being logged into my account I could email someone to report the problem so it could get looked at and corrected. Overall I like your products and they work fine but the communication needs to be reviewed. Something to work on.
Date published: 2021-03-03
Rated 5 out of 5 by from easy and helpful very easy to follow along and fill in and get done quick
Date published: 2021-03-03
Rated 5 out of 5 by from Carol was a help He helped with all questions help step by thorough
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax 2020 Completed in a timely manner and did not communicate with a professional
Date published: 2021-03-03
Rated 3 out of 5 by from It works week but some glitches The interface is easy and friendly. Filing is rather straightforward. Turbotax was unable to read my last year's return (in pdf form), even though I could open the file and read it. I was annoyed by the recurrent efforts to get me to upgrade to a more expensive version
Date published: 2021-03-03
Rated 5 out of 5 by from Easy to use Super easy to use and a breeze to complete your taxes
Date published: 2021-03-03
Rated 4 out of 5 by from TURBOTAX IS THE EASIEST AND FASTEST WAY TURBO TAX WAS A GREAT EXPERIENCE. QUICK AND SIMPLE.
Date published: 2021-03-03
Rated 5 out of 5 by from great you guys have helped me threw it all thank you so much.
Date published: 2021-03-03
Rated 5 out of 5 by from easy to use! always updates every year with the newest tax changes, east enough for anyone to do themselves
Date published: 2021-03-03
Rated 5 out of 5 by from TurboTax was very helpful It took me step by step which was easy to follow. This was my first time using TurboTax and will continue to use this product.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 482