TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Great Easy to use. It helped guide me and was great. Highly recommend.
Date published: 2023-04-19
Rated 5 out of 5 by from Helpful, Quick Turbo tax helped to understand how taxes work. It was quick and easy to use.
Date published: 2023-04-19
Rated 4 out of 5 by from Nice Product Good product just getting expensive to be doing it on your own.
Date published: 2023-04-19
Rated 5 out of 5 by from Loved turbo tax Fast and easy Was simple to do Was stress free Wonderful
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is awesome! The process it's smooth and easy to get through! Highly recommend to others!
Date published: 2023-04-19
Rated 2 out of 5 by from They continuously attempted to get me to upgrade. I like that my previous years taxes are saved and easy to find if I need them for something. But, the last few years turbotax has wanted more and more money to file. They advertise that for filing a simple return, which mine is, it could be done on the free edition. But, after I put in all the required information for the return and just before filing, a page came up again asking if I wanted to file with one of the upgraded versions. But, this time the free edition was gone and I could only choose from one of the versions for pay. I will not be continuing with them next year.
Date published: 2023-04-19
Rated 2 out of 5 by from Incomplete Issues This software does not alert the user that they are still incomplete with the issue of completion. You should have a gauge at the side of the screen that shows the user that the user where they are in completion of their progress of completion. The gauge could be turned off if the user does not want it on. But with the gauge, the user could know how they are progressing. The software could also show the areas the user where they are on the process of the financial tax return if you were doing it manually. This would help some users that have the tax return knowledge to be able to chart their flow in their progress if they are doing this as a side hustle eliminating the need for other small hustle kinds of software. The software is confusing at time. It leads the user on the weirdest places and makes them feel they are done when they are not. This is my biggest mistake. I paid for the product so I thought I was done, only to find out that I was not. One the mobile device I had a refund, and one the desktop I owed taxes. I have no idea whether I owed or was to receive money back. I still will go to my grave not knowing in year 2022 whether I owe or should received a refund????
Date published: 2023-04-19
Rated 3 out of 5 by from Much Harder Than Previous Years I've used Turbo Tax for years. I always loved it because it was so easy to use. This year? Not so much. They've added a lot of stuff to it that makes it much more complicated. Not a fan!
Date published: 2023-04-19
Rated 2 out of 5 by from TurboTax Software Surprise Software was ok, but somewhat limited. Was led to believe I was using free software only to be charged $169 at the last hour (too late to use an alternative) with no way to resolve this issue. I feel like I was taken hostage!
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax is fast and easy I use turbo tax each year. it is fast super easy. Don't waste your money on the big names.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 467
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Easy to use. It helped guide me and was great. Highly recommend.
Date published: 2023-04-19
Rated 5 out of 5 by from Helpful, Quick Turbo tax helped to understand how taxes work. It was quick and easy to use.
Date published: 2023-04-19
Rated 4 out of 5 by from Nice Product Good product just getting expensive to be doing it on your own.
Date published: 2023-04-19
Rated 5 out of 5 by from Loved turbo tax Fast and easy Was simple to do Was stress free Wonderful
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is awesome! The process it's smooth and easy to get through! Highly recommend to others!
Date published: 2023-04-19
Rated 2 out of 5 by from They continuously attempted to get me to upgrade. I like that my previous years taxes are saved and easy to find if I need them for something. But, the last few years turbotax has wanted more and more money to file. They advertise that for filing a simple return, which mine is, it could be done on the free edition. But, after I put in all the required information for the return and just before filing, a page came up again asking if I wanted to file with one of the upgraded versions. But, this time the free edition was gone and I could only choose from one of the versions for pay. I will not be continuing with them next year.
Date published: 2023-04-19
Rated 2 out of 5 by from Incomplete Issues This software does not alert the user that they are still incomplete with the issue of completion. You should have a gauge at the side of the screen that shows the user that the user where they are in completion of their progress of completion. The gauge could be turned off if the user does not want it on. But with the gauge, the user could know how they are progressing. The software could also show the areas the user where they are on the process of the financial tax return if you were doing it manually. This would help some users that have the tax return knowledge to be able to chart their flow in their progress if they are doing this as a side hustle eliminating the need for other small hustle kinds of software. The software is confusing at time. It leads the user on the weirdest places and makes them feel they are done when they are not. This is my biggest mistake. I paid for the product so I thought I was done, only to find out that I was not. One the mobile device I had a refund, and one the desktop I owed taxes. I have no idea whether I owed or was to receive money back. I still will go to my grave not knowing in year 2022 whether I owe or should received a refund????
Date published: 2023-04-19
Rated 3 out of 5 by from Much Harder Than Previous Years I've used Turbo Tax for years. I always loved it because it was so easy to use. This year? Not so much. They've added a lot of stuff to it that makes it much more complicated. Not a fan!
Date published: 2023-04-19
Rated 2 out of 5 by from TurboTax Software Surprise Software was ok, but somewhat limited. Was led to believe I was using free software only to be charged $169 at the last hour (too late to use an alternative) with no way to resolve this issue. I feel like I was taken hostage!
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax is fast and easy I use turbo tax each year. it is fast super easy. Don't waste your money on the big names.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 467