TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Easy and Convenient TurboTax Online is an easy and convenient way to file your taxes. It guides you through your return and asks you the relevant questions for each section. It even lets you know what responses are uncommon for your situation. Everything is covered and you're given the option to choose what is best for you're unique situation. I recommend TurboTax online for complete and accurate tax preparation and filing.
Date published: 2021-02-24
Rated 4 out of 5 by from Some confusion Ran into some trouble finishing my returns. With the help of service rep on chat. I found out I needed to use Google chrome for my server. All went well after that.
Date published: 2021-02-24
Rated 2 out of 5 by from They've gotten more expensive I was pretty shocked after the year the world has had that they decided to start charging to have your tax return sent via direct deposit. 6 years I've used this service and never was i charged $40 to have my money sent to my bank account.
Date published: 2021-02-24
Rated 3 out of 5 by from TurboTax 2020 with glitches I had self-employment income in 2019, but not in 2020. Turbotax kept picking up self-employment forms even after deleting them thru the Tools-Delete Forms option. Another issue is with totals & W2s - during Fed review it asked to review W2, but in fact, it added additional W2. In re-doing all over, it messed a couple of totals. I went thru the iterations well over 4 times, with a couple of calls to tech representative (they were very helpful, as always, thanks guys)
Date published: 2021-02-24
Rated 4 out of 5 by from AWESOME EASY TO USE SYSTEMS.. I was able to file them on my own without getting the extra services
Date published: 2021-02-24
Rated 5 out of 5 by from Great Customer Service I was having some issues but the customer service folks were a big help!
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is awesome and user-friendly TurboTax asks all the right questions helps find all the answers I couldnt do our taxes without it
Date published: 2021-02-24
Rated 5 out of 5 by from I love Turbo tax! Simple instructions! I needed help. And a friendly, helpful voice called me. Thank you!
Date published: 2021-02-24
Rated 4 out of 5 by from TT Programming Glitch TT is usually an exceptionally good product. However, this time there was a programming glitch on the Virginia Form 502 that inadvertently created Form 502A and prevented e-filing. TT Phone Support helped me resolve the issue after extensive review by ultimately deleting the erroneous form - Thank you
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome First time filing myself. Little difficult at first but did it.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 467
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy and Convenient TurboTax Online is an easy and convenient way to file your taxes. It guides you through your return and asks you the relevant questions for each section. It even lets you know what responses are uncommon for your situation. Everything is covered and you're given the option to choose what is best for you're unique situation. I recommend TurboTax online for complete and accurate tax preparation and filing.
Date published: 2021-02-24
Rated 4 out of 5 by from Some confusion Ran into some trouble finishing my returns. With the help of service rep on chat. I found out I needed to use Google chrome for my server. All went well after that.
Date published: 2021-02-24
Rated 2 out of 5 by from They've gotten more expensive I was pretty shocked after the year the world has had that they decided to start charging to have your tax return sent via direct deposit. 6 years I've used this service and never was i charged $40 to have my money sent to my bank account.
Date published: 2021-02-24
Rated 3 out of 5 by from TurboTax 2020 with glitches I had self-employment income in 2019, but not in 2020. Turbotax kept picking up self-employment forms even after deleting them thru the Tools-Delete Forms option. Another issue is with totals & W2s - during Fed review it asked to review W2, but in fact, it added additional W2. In re-doing all over, it messed a couple of totals. I went thru the iterations well over 4 times, with a couple of calls to tech representative (they were very helpful, as always, thanks guys)
Date published: 2021-02-24
Rated 4 out of 5 by from AWESOME EASY TO USE SYSTEMS.. I was able to file them on my own without getting the extra services
Date published: 2021-02-24
Rated 5 out of 5 by from Great Customer Service I was having some issues but the customer service folks were a big help!
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is awesome and user-friendly TurboTax asks all the right questions helps find all the answers I couldnt do our taxes without it
Date published: 2021-02-24
Rated 5 out of 5 by from I love Turbo tax! Simple instructions! I needed help. And a friendly, helpful voice called me. Thank you!
Date published: 2021-02-24
Rated 4 out of 5 by from TT Programming Glitch TT is usually an exceptionally good product. However, this time there was a programming glitch on the Virginia Form 502 that inadvertently created Form 502A and prevented e-filing. TT Phone Support helped me resolve the issue after extensive review by ultimately deleting the erroneous form - Thank you
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome First time filing myself. Little difficult at first but did it.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 467