TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Bugs in "Business" Led to Missed Filing Deadline Quickzoom??? Took me days to figure this out. The fatal flaw? The B/R form would NOT accept 100% to one trust beneficiary, and WOULD NOT let me file. I finally fudged by entering 99.999 percent, which it accepted. I filed at 5 minutes past midnight as a result of this bug. TurboTax, I think you owe me any penalty fees!!!
Date published: 2023-04-19
Rated 2 out of 5 by from Stick to the free service I did not want to do the turbo tax live feature but i ended up here and could not get back to the normal service. The turbotax live didn't provide anything special to help me complete my taxes. My refund was only $43 but now I owe turbo tax $200+ . Not cool.
Date published: 2023-04-19
Rated 1 out of 5 by from absolutely terrible would rather pay 5x as much for an alternative service
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax makes tax easy I've used Turbo Tax for years and it makes completing our taxes as easy as it can be.
Date published: 2023-04-19
Rated 5 out of 5 by from User Friendly! I have used Turbo Tax for the past 15 years and it is not only convenient, but user friendly too!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is awesome! I've been using Turbo Tax for ten years now and have loved how easy it is to use.
Date published: 2023-04-19
Rated 1 out of 5 by from Sneaky about their fees! This is my 3rd year using TurboTax and I am very disappointed! The 1st two years there were NO fees to file. This year you are offered 3 levels, the 1st level Premium does not show a fee. The next 2 “upgraded”levels clearly show prices boldly. It isn’t until you get finished that you are presented with fees, $178!!!, when it is too late to decline. I found this deceptive, downright sneaky! I doubt that I will be using TurboTax again. Buyer beware!
Date published: 2023-04-19
Rated 4 out of 5 by from It's that time again! I used the online version of Turbo Tax this year and think I will go back to the CD version next year. The online version was a bit glitchy and kicked me out several times while finishing up the process of sending the taxes.
Date published: 2023-04-19
Rated 4 out of 5 by from It was ok The software kept looping me through an identity theft "bundle" - NO, I don't want your up sale. Stop asking. Also, at the end it would not file my return. I had to log out and log back in and THEN it worked. Other than that Turbo Tax is fantastic.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Awesome fantastic easy to use I'll always use TurboTax
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 460
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Bugs in "Business" Led to Missed Filing Deadline Quickzoom??? Took me days to figure this out. The fatal flaw? The B/R form would NOT accept 100% to one trust beneficiary, and WOULD NOT let me file. I finally fudged by entering 99.999 percent, which it accepted. I filed at 5 minutes past midnight as a result of this bug. TurboTax, I think you owe me any penalty fees!!!
Date published: 2023-04-19
Rated 2 out of 5 by from Stick to the free service I did not want to do the turbo tax live feature but i ended up here and could not get back to the normal service. The turbotax live didn't provide anything special to help me complete my taxes. My refund was only $43 but now I owe turbo tax $200+ . Not cool.
Date published: 2023-04-19
Rated 1 out of 5 by from absolutely terrible would rather pay 5x as much for an alternative service
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax makes tax easy I've used Turbo Tax for years and it makes completing our taxes as easy as it can be.
Date published: 2023-04-19
Rated 5 out of 5 by from User Friendly! I have used Turbo Tax for the past 15 years and it is not only convenient, but user friendly too!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is awesome! I've been using Turbo Tax for ten years now and have loved how easy it is to use.
Date published: 2023-04-19
Rated 1 out of 5 by from Sneaky about their fees! This is my 3rd year using TurboTax and I am very disappointed! The 1st two years there were NO fees to file. This year you are offered 3 levels, the 1st level Premium does not show a fee. The next 2 “upgraded”levels clearly show prices boldly. It isn’t until you get finished that you are presented with fees, $178!!!, when it is too late to decline. I found this deceptive, downright sneaky! I doubt that I will be using TurboTax again. Buyer beware!
Date published: 2023-04-19
Rated 4 out of 5 by from It's that time again! I used the online version of Turbo Tax this year and think I will go back to the CD version next year. The online version was a bit glitchy and kicked me out several times while finishing up the process of sending the taxes.
Date published: 2023-04-19
Rated 4 out of 5 by from It was ok The software kept looping me through an identity theft "bundle" - NO, I don't want your up sale. Stop asking. Also, at the end it would not file my return. I had to log out and log back in and THEN it worked. Other than that Turbo Tax is fantastic.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Awesome fantastic easy to use I'll always use TurboTax
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 460