TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Exceptional It's awesome it walks you through EVERYTHING it's absolutely almost impossible to make a mistake. Turbo Tax has live agents on call ready to help you if needed. This is my go to service for my taxes for the last 6 years and I love it!!!!!!
Date published: 2021-03-05
Rated 5 out of 5 by from GREAT JOB everything was great. very helpful, i would file again
Date published: 2021-03-05
Rated 2 out of 5 by from The ease and security over shadowed by frustration The ease and security of Turbo Tax is overshadowed by the frustrating loops you have to run through when starting the next years returns. I have been using Turbo Tax now for 6 years, and every single year it is the same thing of "We have no records of you filing last year." always followed by an add to buy there product even though I just bought the deluxe cd. What use is an app if it does not link up with your account and primarily just tries to make you buy even more product from them? I'm just done with this product. And forget talking to an actual human, that will cost you extra as well.
Date published: 2021-03-05
Rated 4 out of 5 by from Turbo Tax Premier There was no information on whether or not to remove the CD after installing Turbo Tax. The process for filing the Massachusetts State tax was not simple.
Date published: 2021-03-05
Rated 5 out of 5 by from TurboTax is a life saving tool. So easy to go through the flow, so trustworthy, amazing!
Date published: 2021-03-05
Rated 1 out of 5 by from crap! every time i use turbo tax i have trouble i don't recommend it!
Date published: 2021-03-05
Rated 2 out of 5 by from Charged For Deluxe, Received No Benefit After filling out the sections for tax breaks related to higher education expenses I was told I needed to upgrade to deluxe for any related tax breaks to apply, but was only made aware after spending the additional $60 for deluxe that I did not qualify for any of these breaks. Since I upgraded to deluxe I also ended up having to pay an additional $50 to file my state taxes when that service was included for free in the free version. Ultimately I was greatly misled by TurboTax, resulting in me paying them an additional $110 for a service that would've had the same results as their free service. I would urge others not to upgrade your service unless you know the benefits that it will net you.
Date published: 2021-03-05
Rated 2 out of 5 by from disappointed After my return was rejected by the IRS, I didn't know what to do. There was no help from Turbo Tax. I finally realized that I needed to attach a 1099. I would have done that and e filed again, but there were no explanations to do that so I filed by mail. I have used it for a few years, but don't think I will use it next year.
Date published: 2021-03-05
Rated 5 out of 5 by from Kerry, VA was awesome! Kerry helped me with all my questions to ensure I got all the tax breaks needed.
Date published: 2021-03-05
Rated 4 out of 5 by from HELPS A LOT Last month when I started my tax preparation, I encountered problems and there was no one to help - not by phone or online chat. Today, fortunately, there was a helpful person who showed me where to make the corrections necessary. Much better experience.
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 436
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Exceptional It's awesome it walks you through EVERYTHING it's absolutely almost impossible to make a mistake. Turbo Tax has live agents on call ready to help you if needed. This is my go to service for my taxes for the last 6 years and I love it!!!!!!
Date published: 2021-03-05
Rated 5 out of 5 by from GREAT JOB everything was great. very helpful, i would file again
Date published: 2021-03-05
Rated 2 out of 5 by from The ease and security over shadowed by frustration The ease and security of Turbo Tax is overshadowed by the frustrating loops you have to run through when starting the next years returns. I have been using Turbo Tax now for 6 years, and every single year it is the same thing of "We have no records of you filing last year." always followed by an add to buy there product even though I just bought the deluxe cd. What use is an app if it does not link up with your account and primarily just tries to make you buy even more product from them? I'm just done with this product. And forget talking to an actual human, that will cost you extra as well.
Date published: 2021-03-05
Rated 4 out of 5 by from Turbo Tax Premier There was no information on whether or not to remove the CD after installing Turbo Tax. The process for filing the Massachusetts State tax was not simple.
Date published: 2021-03-05
Rated 5 out of 5 by from TurboTax is a life saving tool. So easy to go through the flow, so trustworthy, amazing!
Date published: 2021-03-05
Rated 1 out of 5 by from crap! every time i use turbo tax i have trouble i don't recommend it!
Date published: 2021-03-05
Rated 2 out of 5 by from Charged For Deluxe, Received No Benefit After filling out the sections for tax breaks related to higher education expenses I was told I needed to upgrade to deluxe for any related tax breaks to apply, but was only made aware after spending the additional $60 for deluxe that I did not qualify for any of these breaks. Since I upgraded to deluxe I also ended up having to pay an additional $50 to file my state taxes when that service was included for free in the free version. Ultimately I was greatly misled by TurboTax, resulting in me paying them an additional $110 for a service that would've had the same results as their free service. I would urge others not to upgrade your service unless you know the benefits that it will net you.
Date published: 2021-03-05
Rated 2 out of 5 by from disappointed After my return was rejected by the IRS, I didn't know what to do. There was no help from Turbo Tax. I finally realized that I needed to attach a 1099. I would have done that and e filed again, but there were no explanations to do that so I filed by mail. I have used it for a few years, but don't think I will use it next year.
Date published: 2021-03-05
Rated 5 out of 5 by from Kerry, VA was awesome! Kerry helped me with all my questions to ensure I got all the tax breaks needed.
Date published: 2021-03-05
Rated 4 out of 5 by from HELPS A LOT Last month when I started my tax preparation, I encountered problems and there was no one to help - not by phone or online chat. Today, fortunately, there was a helpful person who showed me where to make the corrections necessary. Much better experience.
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 436