TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from Stuck in a reloading loop at the LAST Step!! All fine until the VERY LAST STEP,,,finally refresh _ wouldn't load last page correctly!!
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome! Awesome! I received an excellent support from the live agent- Jim. Truely helpful!
Date published: 2023-04-19
Rated 4 out of 5 by from Still takes a lot of time Overall pretty good software. Many of the logins to various websites fail. Faster to just download yourself and upload the PDF/CSV. Really like that your previous info is saved to make it quicker. Still feel a good CPA can likely find you more tax breaks quicker, but overall this is good to get your stuff done.
Date published: 2023-04-19
Rated 4 out of 5 by from twenty years as a customer Turbotax is better than ever. Long night, thats all you get!
Date published: 2023-04-19
Rated 1 out of 5 by from Hidden charges It's a shame they Implement premium in order for you to have the fees deducted from your taxes
Date published: 2023-04-19
Rated 5 out of 5 by from TURBO TAX IS THE WAY TO GO !!!!!!! THE PROGRAM IS VERY USER-FRIENDLY, THIS IS MY 7TH YEAR USING TURBO TAX AND I AM 74 YEARS OLD.
Date published: 2023-04-19
Rated 5 out of 5 by from Jennifer was great! I had a bad experience last year with the IRS not having my correct AGI due to slow processing and the pandemic. I was very concerned about attempting to e-file this year and Jennifer helped me through it.
Date published: 2023-04-19
Rated 5 out of 5 by from Pretty Easy This was easy to use. The hardest part was starting.
Date published: 2023-04-19
Rated 1 out of 5 by from Free 0-0-0 Does not Exist with TurboTax I have used Turbotax for years now. I have paid premiums to use this software, when I was working, and making money. Due to unfortunate circumstances; I am a student. I was suppose to qualify for the 0-0-0 software that was free, and instead I am in the negative having to pay for there deluxe addition software switched at the end of a 3 hour process...State tax was also an addition that was supposed to be free and there was not an option to change it.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax was easy to use and think is great Our experience using Turbo Tax Deluxe was good because it was easy to follow and gave us the best deductions for our family.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 421
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Stuck in a reloading loop at the LAST Step!! All fine until the VERY LAST STEP,,,finally refresh _ wouldn't load last page correctly!!
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome! Awesome! I received an excellent support from the live agent- Jim. Truely helpful!
Date published: 2023-04-19
Rated 4 out of 5 by from Still takes a lot of time Overall pretty good software. Many of the logins to various websites fail. Faster to just download yourself and upload the PDF/CSV. Really like that your previous info is saved to make it quicker. Still feel a good CPA can likely find you more tax breaks quicker, but overall this is good to get your stuff done.
Date published: 2023-04-19
Rated 4 out of 5 by from twenty years as a customer Turbotax is better than ever. Long night, thats all you get!
Date published: 2023-04-19
Rated 1 out of 5 by from Hidden charges It's a shame they Implement premium in order for you to have the fees deducted from your taxes
Date published: 2023-04-19
Rated 5 out of 5 by from TURBO TAX IS THE WAY TO GO !!!!!!! THE PROGRAM IS VERY USER-FRIENDLY, THIS IS MY 7TH YEAR USING TURBO TAX AND I AM 74 YEARS OLD.
Date published: 2023-04-19
Rated 5 out of 5 by from Jennifer was great! I had a bad experience last year with the IRS not having my correct AGI due to slow processing and the pandemic. I was very concerned about attempting to e-file this year and Jennifer helped me through it.
Date published: 2023-04-19
Rated 5 out of 5 by from Pretty Easy This was easy to use. The hardest part was starting.
Date published: 2023-04-19
Rated 1 out of 5 by from Free 0-0-0 Does not Exist with TurboTax I have used Turbotax for years now. I have paid premiums to use this software, when I was working, and making money. Due to unfortunate circumstances; I am a student. I was suppose to qualify for the 0-0-0 software that was free, and instead I am in the negative having to pay for there deluxe addition software switched at the end of a 3 hour process...State tax was also an addition that was supposed to be free and there was not an option to change it.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax was easy to use and think is great Our experience using Turbo Tax Deluxe was good because it was easy to follow and gave us the best deductions for our family.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 421