TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from Not Happy Completing the process was like pulling teeth. Getting past your advertisement for more services was jumping through hurdles. The one problem I had with the Social Security Number of a dependent being UNKNOWN there was no way to enter "UNKNOWN" in the field. There was no way to get past that. I tried to return to filing by mail, but now the option to pay via debit from a checking account was no longer valid. I tried entering my own Social Security Number, but it was detected that it was the same. So, UNFORTUNATELY for me, I had to enter a bogus number. That's going to come back to haunt me as several things depended on it. Also, K-1s were not brought up in the questioning. I had to search on how to enter them. Then I was told in order to have them imported automatically I needed to use the TurboTax for Business. Really? Also had a problem with all the information I had to agree to, in order to get the job completed. Signature verification, 2021 AIG verification, Driver's license for state. The automatic federal dipping into my account. I understand that a lot of these are not Turbo Tax's fault. But I was the recipient of this torture-obstacle course. Not Happy!!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is easy to use Very easy step by step process, simply explained, Thanks.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is great and amazing. It was simple and helpful, and the website was easy to navigate.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax I love that I am able to file my own taxes with support. Being able to trust TurboTax to have my back if anything were to happen helps me sleep a bit easier at night. I have learned a few things from filing with them and I will continue to use them.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is the best. Turbo Tax makes it so easy to get me taxes done quickly, simply, and accurately. I always use Turbo Tax.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is the BEST! I've been using Turbo Tax Home & Business for Years. It's easy to use. It's well organized, detailed (but not in an overwhelming way,) and has been a real help in getting a good income tax return.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax Excellent I found the program easy to navigate. Instructions were clear and precise. I spoke to two agents who were patient and helpful with me, as they worked to solve my issues.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Awesome! They prompted and explained everything I could think of, and I paid them $200 for me to print out my own taxes and now I have to mail them.
Date published: 2023-04-19
Rated 1 out of 5 by from Cost continues to increase as the utility decrease The cost of TurboTax is getting pretty absurd, on top of that there is the continual upsell and the consent to use data. The product is not at all what it once was. I would avoid.
Date published: 2023-04-19
Rated 3 out of 5 by from wrong product provided! I expected to file the same way as last year, but was inadvertently and unwantedly taken to Self=Employed version when I needed only to file a simple senior return like last year. Fortunately the competent rep was able to adjust the charge (but understandably not the product).
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 419
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not Happy Completing the process was like pulling teeth. Getting past your advertisement for more services was jumping through hurdles. The one problem I had with the Social Security Number of a dependent being UNKNOWN there was no way to enter "UNKNOWN" in the field. There was no way to get past that. I tried to return to filing by mail, but now the option to pay via debit from a checking account was no longer valid. I tried entering my own Social Security Number, but it was detected that it was the same. So, UNFORTUNATELY for me, I had to enter a bogus number. That's going to come back to haunt me as several things depended on it. Also, K-1s were not brought up in the questioning. I had to search on how to enter them. Then I was told in order to have them imported automatically I needed to use the TurboTax for Business. Really? Also had a problem with all the information I had to agree to, in order to get the job completed. Signature verification, 2021 AIG verification, Driver's license for state. The automatic federal dipping into my account. I understand that a lot of these are not Turbo Tax's fault. But I was the recipient of this torture-obstacle course. Not Happy!!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is easy to use Very easy step by step process, simply explained, Thanks.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is great and amazing. It was simple and helpful, and the website was easy to navigate.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax I love that I am able to file my own taxes with support. Being able to trust TurboTax to have my back if anything were to happen helps me sleep a bit easier at night. I have learned a few things from filing with them and I will continue to use them.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is the best. Turbo Tax makes it so easy to get me taxes done quickly, simply, and accurately. I always use Turbo Tax.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is the BEST! I've been using Turbo Tax Home & Business for Years. It's easy to use. It's well organized, detailed (but not in an overwhelming way,) and has been a real help in getting a good income tax return.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax Excellent I found the program easy to navigate. Instructions were clear and precise. I spoke to two agents who were patient and helpful with me, as they worked to solve my issues.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Awesome! They prompted and explained everything I could think of, and I paid them $200 for me to print out my own taxes and now I have to mail them.
Date published: 2023-04-19
Rated 1 out of 5 by from Cost continues to increase as the utility decrease The cost of TurboTax is getting pretty absurd, on top of that there is the continual upsell and the consent to use data. The product is not at all what it once was. I would avoid.
Date published: 2023-04-19
Rated 3 out of 5 by from wrong product provided! I expected to file the same way as last year, but was inadvertently and unwantedly taken to Self=Employed version when I needed only to file a simple senior return like last year. Fortunately the competent rep was able to adjust the charge (but understandably not the product).
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 419