TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from TurboTax has never disappointed!! I believe I have been using for over 20 yrs now, and I have always enjoyed the amount of help and advice TurboTax can provide. Makes a somewhat stressful time much easier to deal with!
Date published: 2023-06-07
Rated 3 out of 5 by from Very good Had to redo it because because I left out a proof of insurance
Date published: 2023-06-07
Rated 5 out of 5 by from Turbo tax is great Turbo tax is very easy to use and customer service is very good at solving problems
Date published: 2023-06-07
Rated 5 out of 5 by from Just Gets Better and Better Just do it! This product makes life a million times easier. Everybody hates having to do taxes. It's necessary. This is as pleasant as taxes can be.
Date published: 2023-06-07
Rated 3 out of 5 by from Turbo tax average for non resident US citizens Last year Turbo Tax confirmed valid efiling. This year I could not efile because the AGI did not match. Checking my account with the IRS, last year's return was not file !!! I'll file by mail and will then have to figure out what to do . . .
Date published: 2023-06-07
Rated 3 out of 5 by from Title appears good but confusing Too clumsy. Very challenging retrieving previous years's or tax returns that I the preparer delayed in finishing. The process to find the file is difficult and unwieldy.
Date published: 2023-06-07
Rated 5 out of 5 by from Learned so much I was paying someone to do my taxes the last 2 years because I was a business owner. Turbo Tax made it easy for me to do them on my own. Thank you
Date published: 2023-06-07
Rated 4 out of 5 by from Try to Trick you into paying more It's unnecessarily expensive and they try to trick you into paying more at every step along the way.
Date published: 2023-06-07
Rated 1 out of 5 by from Pain in the backside TurboTax connects with institutions, and then asks repetitious questions the answers to which it already downloaded. It takes time to wade through screens in order to affirmatively click that a gazillion 1099 boxes are empty. In contrast, it then asks obscure questions which are beyond the scope of a layperson's knowledge.
Date published: 2023-06-07
Rated 5 out of 5 by from TurboTax is Amazing! easy simple process. Thank you for the awesome software and everything!
Date published: 2023-06-07
All TurboTax® Offerings Reviews - Page 411
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax has never disappointed!! I believe I have been using for over 20 yrs now, and I have always enjoyed the amount of help and advice TurboTax can provide. Makes a somewhat stressful time much easier to deal with!
Date published: 2023-06-07
Rated 3 out of 5 by from Very good Had to redo it because because I left out a proof of insurance
Date published: 2023-06-07
Rated 5 out of 5 by from Turbo tax is great Turbo tax is very easy to use and customer service is very good at solving problems
Date published: 2023-06-07
Rated 5 out of 5 by from Just Gets Better and Better Just do it! This product makes life a million times easier. Everybody hates having to do taxes. It's necessary. This is as pleasant as taxes can be.
Date published: 2023-06-07
Rated 3 out of 5 by from Turbo tax average for non resident US citizens Last year Turbo Tax confirmed valid efiling. This year I could not efile because the AGI did not match. Checking my account with the IRS, last year's return was not file !!! I'll file by mail and will then have to figure out what to do . . .
Date published: 2023-06-07
Rated 3 out of 5 by from Title appears good but confusing Too clumsy. Very challenging retrieving previous years's or tax returns that I the preparer delayed in finishing. The process to find the file is difficult and unwieldy.
Date published: 2023-06-07
Rated 5 out of 5 by from Learned so much I was paying someone to do my taxes the last 2 years because I was a business owner. Turbo Tax made it easy for me to do them on my own. Thank you
Date published: 2023-06-07
Rated 4 out of 5 by from Try to Trick you into paying more It's unnecessarily expensive and they try to trick you into paying more at every step along the way.
Date published: 2023-06-07
Rated 1 out of 5 by from Pain in the backside TurboTax connects with institutions, and then asks repetitious questions the answers to which it already downloaded. It takes time to wade through screens in order to affirmatively click that a gazillion 1099 boxes are empty. In contrast, it then asks obscure questions which are beyond the scope of a layperson's knowledge.
Date published: 2023-06-07
Rated 5 out of 5 by from TurboTax is Amazing! easy simple process. Thank you for the awesome software and everything!
Date published: 2023-06-07
All TurboTax® Offerings Reviews - Page 411