TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo Tax is so convenient I come back year after year to TURBOTAX. Always have my info saved it's so easy.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax is not bad!🤗 I enjoyed preparing the taxes with Turbo except leaving and then returning was not an easy task getting back to spot where I had to leave off. I be
Date published: 2023-04-19
Rated 5 out of 5 by from Always used it although they say it's been 8 years Turbotax is precise, private, exact, and easily puts the taxpayer in the driver's seat. The hardest part of filing is gathering all the information and documents. Why leave home with the forms when you can enter the information yourself, guided by an intensely precise and careful program designed to do what tax experts do - use a program that finds every way to make your return exact and utilize the deductions that you deserve? Every reason to avoid consulting third parties and every reason to do it yourself with the ease of Turbotax.
Date published: 2023-04-19
Rated 5 out of 5 by from Great product! Great experience, very simple, and most importantly the ease of access too!
Date published: 2023-04-19
Rated 5 out of 5 by from Been using them for many years they are awesome Always helps to get maximum deductions each year!!
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to complete and file I have been using Turbo Tax for several years and needed to use an expert for a question. It was quick, easy to navigate and the tax professional who called me was very friendly, professional and informative.
Date published: 2023-04-19
Rated 5 out of 5 by from So Easy! I always like to use turbo tax for my refunds. If I am unsure, they always provide links to give me the necessary information.
Date published: 2023-04-19
Rated 4 out of 5 by from having all the added forms makes life easy as always, turned a 20 hour process to a 3 hours process, there was a few question this year that I ended up needing to find outside turbotax help... got to work on that! would get 5 starts if you actively did not hide your FREEDOM Free file (people under 60K) which is required by LAW that you provide.. i tested it out for grins and giggled and its full of bug.. kinda of shaddy and reason why I do not use your accounting software.. but other then that great job.
Date published: 2023-04-19
Rated 3 out of 5 by from A frustrating year.ai Granted, I waited till the last minute (not like me) got frustrated trying to load the software into my computer, then, in the end, I was unable to obtain my AGI for 2021 so I could not e-file, requiring I mail my forms LATE (now past midnight)
Date published: 2023-04-19
Rated 3 out of 5 by from Forced to acquire I was on the app on my phone, which was great until I was forced to acquire an upgrade with not even an 'x' to click on. I pressed continue and that's when it sealed the deal of me committing to premium. I didn't appreciate being forced to purchase something when I was already having to complete payment for state taxes. I was livid and I hope that you give people a choice to pay. I wasn't even using the service and they wouldn't let me reverse the selection. It all just adjusted.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 411
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is so convenient I come back year after year to TURBOTAX. Always have my info saved it's so easy.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax is not bad!🤗 I enjoyed preparing the taxes with Turbo except leaving and then returning was not an easy task getting back to spot where I had to leave off. I be
Date published: 2023-04-19
Rated 5 out of 5 by from Always used it although they say it's been 8 years Turbotax is precise, private, exact, and easily puts the taxpayer in the driver's seat. The hardest part of filing is gathering all the information and documents. Why leave home with the forms when you can enter the information yourself, guided by an intensely precise and careful program designed to do what tax experts do - use a program that finds every way to make your return exact and utilize the deductions that you deserve? Every reason to avoid consulting third parties and every reason to do it yourself with the ease of Turbotax.
Date published: 2023-04-19
Rated 5 out of 5 by from Great product! Great experience, very simple, and most importantly the ease of access too!
Date published: 2023-04-19
Rated 5 out of 5 by from Been using them for many years they are awesome Always helps to get maximum deductions each year!!
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to complete and file I have been using Turbo Tax for several years and needed to use an expert for a question. It was quick, easy to navigate and the tax professional who called me was very friendly, professional and informative.
Date published: 2023-04-19
Rated 5 out of 5 by from So Easy! I always like to use turbo tax for my refunds. If I am unsure, they always provide links to give me the necessary information.
Date published: 2023-04-19
Rated 4 out of 5 by from having all the added forms makes life easy as always, turned a 20 hour process to a 3 hours process, there was a few question this year that I ended up needing to find outside turbotax help... got to work on that! would get 5 starts if you actively did not hide your FREEDOM Free file (people under 60K) which is required by LAW that you provide.. i tested it out for grins and giggled and its full of bug.. kinda of shaddy and reason why I do not use your accounting software.. but other then that great job.
Date published: 2023-04-19
Rated 3 out of 5 by from A frustrating year.ai Granted, I waited till the last minute (not like me) got frustrated trying to load the software into my computer, then, in the end, I was unable to obtain my AGI for 2021 so I could not e-file, requiring I mail my forms LATE (now past midnight)
Date published: 2023-04-19
Rated 3 out of 5 by from Forced to acquire I was on the app on my phone, which was great until I was forced to acquire an upgrade with not even an 'x' to click on. I pressed continue and that's when it sealed the deal of me committing to premium. I didn't appreciate being forced to purchase something when I was already having to complete payment for state taxes. I was livid and I hope that you give people a choice to pay. I wasn't even using the service and they wouldn't let me reverse the selection. It all just adjusted.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 411