TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 1 out of 5 by
seriouslyvviHateYou from
every year it is getting worse
may not use this again next year. after 15 years, i dont think i can do it again.
Date published: 2023-04-19
Rated 1 out of 5 by
E724 from
last year i will use them
It's far too over priced to explain nothing to me that will actually benefit me. I used to enjoy this program and thought it reasonable but why pay them so much when i could pay slightly more and have an actual tax accountant try and help find me deductions for my taxes. Dont waste your time.
Date published: 2023-04-19
Rated 3 out of 5 by
pineal from
Stuck in a reloading loop at the LAST Step!!
All fine until the VERY LAST STEP,,,finally refresh _ wouldn't load last page correctly!!
Date published: 2023-04-19
Rated 5 out of 5 by
Puspa from
Awesome!
Awesome! I received an excellent support from the live agent- Jim. Truely helpful!
Date published: 2023-04-19
Rated 4 out of 5 by
uncle spam from
Still takes a lot of time
Overall pretty good software. Many of the logins to various websites fail. Faster to just download yourself and upload the PDF/CSV. Really like that your previous info is saved to make it quicker. Still feel a good CPA can likely find you more tax breaks quicker, but overall this is good to get your stuff done.
Date published: 2023-04-19
Rated 4 out of 5 by
godzilla 2001 from
twenty years as a customer
Turbotax is better than ever. Long night, thats all you get!
Date published: 2023-04-19
Rated 1 out of 5 by
Fees to deduct from
Hidden charges
It's a shame they Implement premium in order for you to have the fees deducted from your taxes
Date published: 2023-04-19
Rated 5 out of 5 by
TRISHA TUC from
TURBO TAX IS THE WAY TO GO !!!!!!!
THE PROGRAM IS VERY USER-FRIENDLY, THIS IS MY 7TH YEAR USING TURBO TAX AND I AM 74 YEARS OLD.
Date published: 2023-04-19
Rated 5 out of 5 by
Yeldarb1 from
Jennifer was great!
I had a bad experience last year with the IRS not having my correct AGI due to slow processing and the pandemic. I was very concerned about attempting to e-file this year and Jennifer helped me through it.
Date published: 2023-04-19
Rated 5 out of 5 by
Charlingly from
Pretty Easy
This was easy to use. The hardest part was starting.
All TurboTax® Offerings Reviews - Page 408
Date published: 2023-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
seriouslyvviHateYou from
every year it is getting worse
may not use this again next year. after 15 years, i dont think i can do it again.
Date published: 2023-04-19
Rated 1 out of 5 by
E724 from
last year i will use them
It's far too over priced to explain nothing to me that will actually benefit me. I used to enjoy this program and thought it reasonable but why pay them so much when i could pay slightly more and have an actual tax accountant try and help find me deductions for my taxes. Dont waste your time.
Date published: 2023-04-19
Rated 3 out of 5 by
pineal from
Stuck in a reloading loop at the LAST Step!!
All fine until the VERY LAST STEP,,,finally refresh _ wouldn't load last page correctly!!
Date published: 2023-04-19
Rated 5 out of 5 by
Puspa from
Awesome!
Awesome! I received an excellent support from the live agent- Jim. Truely helpful!
Date published: 2023-04-19
Rated 4 out of 5 by
uncle spam from
Still takes a lot of time
Overall pretty good software. Many of the logins to various websites fail. Faster to just download yourself and upload the PDF/CSV. Really like that your previous info is saved to make it quicker. Still feel a good CPA can likely find you more tax breaks quicker, but overall this is good to get your stuff done.
Date published: 2023-04-19
Rated 4 out of 5 by
godzilla 2001 from
twenty years as a customer
Turbotax is better than ever. Long night, thats all you get!
Date published: 2023-04-19
Rated 1 out of 5 by
Fees to deduct from
Hidden charges
It's a shame they Implement premium in order for you to have the fees deducted from your taxes
Date published: 2023-04-19
Rated 5 out of 5 by
TRISHA TUC from
TURBO TAX IS THE WAY TO GO !!!!!!!
THE PROGRAM IS VERY USER-FRIENDLY, THIS IS MY 7TH YEAR USING TURBO TAX AND I AM 74 YEARS OLD.
Date published: 2023-04-19
Rated 5 out of 5 by
Yeldarb1 from
Jennifer was great!
I had a bad experience last year with the IRS not having my correct AGI due to slow processing and the pandemic. I was very concerned about attempting to e-file this year and Jennifer helped me through it.
Date published: 2023-04-19
Rated 5 out of 5 by
Charlingly from
Pretty Easy
This was easy to use. The hardest part was starting.
All TurboTax® Offerings Reviews - Page 408
Date published: 2023-04-19