TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Fantastic system and support assistance Fantastic system and the online professional support was extremely benefical.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax was fast, easy and free! This was my first time every using TurboTax and I was very impressed with how fast and easy it was to file! I will definitely be using this in the future!
Date published: 2021-02-26
Rated 5 out of 5 by from Taxes EXCEPT THEY'RE EASY I use TurboTax every year! So easy, so elegant and streamlined. If you're like me, taxes are a drag and TurboTax makes them so much faster and less stress inducing!
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo Tax saves time but problem with state return Federal return processed smoothly. However, when I got to the SC1040 Individual Income Tax form, app did not go step by step, line by line as it did for Federal. Had I not completed a manual SC1040 last year, I would not have known that questions/answers were being overlooked in the process which would have cost two sizeable deductions: $8/day allowed for days worked as a county employee and deduction allowed as a Volunteer member in my County. Don't think it was a user error, but...
Date published: 2021-02-26
Rated 5 out of 5 by from Easy leash So fast and easy!! All questions asked. State and Federal taxes for free! Awesome for someone on disability with a small part time job.
Date published: 2021-02-26
Rated 1 out of 5 by from Too many issues I have fixed my return 3 times now for the same issue. It keeps getting rejected due to a glitch with the donations.
Date published: 2021-02-26
Rated 2 out of 5 by from Seems to be going downhill... It seems any great products end up getting too full of themselves and start to go downhill. I think TT is there. This year there have been more bugs in the system and I’ve had to redo my return several times with work arounds to get TT to deem it acceptable. I have had to manually enter 1099s because it kept telling me my numbers were negative - they were NOT negative and nowhere on the 1099 or my return was a negative number. But TT must have had a glitch. So I had to manually enter all of that and redo it several times because first it would say one area was negative and then it would tell me a different one was. Other glitches - I have to use my son’s SSN to file Head of House Hold even if I don’t get the child credit. They kept telling me I can’t use it. The only thing that ended up working was clearing and starting my return over and over. By the 5th time it was done and the review was acceptable by TT. Even though nothing was ever wrong in the first place. I’ve also tried to get help multiple times and they just kept telling me how to work around negative numbers but didn’t seem to understand I had NO negative numbers to work around. For some reason the system thought I did. Then they tell you to clear your cache, delete cookies, etc. If they don’t know what the problem is, then say so and get help. Quit leading me on and wasting my time with stuff you don’t know about. Very frustrating this year. I have seen many comments about TT “glitches” this year and no one seems to have answers. Seems TT is going downhill in my opinion.
Date published: 2021-02-26
Rated 5 out of 5 by from turbo gets it done fast and easy. thanks for getting it done. so convenient.
Date published: 2021-02-26
Rated 5 out of 5 by from tURBO IS AWESOME tURBO TAX IS EASY TO USE, EVEN FOR A BUSINESS iT WALKS YOU THROUGH EVERY PHASE OF THE RETURN. cOULDNT DO IT WITHOUT tURBOTAX!
Date published: 2021-02-26
Rated 5 out of 5 by from Good, solid product Been using TurboTax for 20 years. It has, on balance, been a great experience. Thank you.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 407
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Fantastic system and support assistance Fantastic system and the online professional support was extremely benefical.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax was fast, easy and free! This was my first time every using TurboTax and I was very impressed with how fast and easy it was to file! I will definitely be using this in the future!
Date published: 2021-02-26
Rated 5 out of 5 by from Taxes EXCEPT THEY'RE EASY I use TurboTax every year! So easy, so elegant and streamlined. If you're like me, taxes are a drag and TurboTax makes them so much faster and less stress inducing!
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo Tax saves time but problem with state return Federal return processed smoothly. However, when I got to the SC1040 Individual Income Tax form, app did not go step by step, line by line as it did for Federal. Had I not completed a manual SC1040 last year, I would not have known that questions/answers were being overlooked in the process which would have cost two sizeable deductions: $8/day allowed for days worked as a county employee and deduction allowed as a Volunteer member in my County. Don't think it was a user error, but...
Date published: 2021-02-26
Rated 5 out of 5 by from Easy leash So fast and easy!! All questions asked. State and Federal taxes for free! Awesome for someone on disability with a small part time job.
Date published: 2021-02-26
Rated 1 out of 5 by from Too many issues I have fixed my return 3 times now for the same issue. It keeps getting rejected due to a glitch with the donations.
Date published: 2021-02-26
Rated 2 out of 5 by from Seems to be going downhill... It seems any great products end up getting too full of themselves and start to go downhill. I think TT is there. This year there have been more bugs in the system and I’ve had to redo my return several times with work arounds to get TT to deem it acceptable. I have had to manually enter 1099s because it kept telling me my numbers were negative - they were NOT negative and nowhere on the 1099 or my return was a negative number. But TT must have had a glitch. So I had to manually enter all of that and redo it several times because first it would say one area was negative and then it would tell me a different one was. Other glitches - I have to use my son’s SSN to file Head of House Hold even if I don’t get the child credit. They kept telling me I can’t use it. The only thing that ended up working was clearing and starting my return over and over. By the 5th time it was done and the review was acceptable by TT. Even though nothing was ever wrong in the first place. I’ve also tried to get help multiple times and they just kept telling me how to work around negative numbers but didn’t seem to understand I had NO negative numbers to work around. For some reason the system thought I did. Then they tell you to clear your cache, delete cookies, etc. If they don’t know what the problem is, then say so and get help. Quit leading me on and wasting my time with stuff you don’t know about. Very frustrating this year. I have seen many comments about TT “glitches” this year and no one seems to have answers. Seems TT is going downhill in my opinion.
Date published: 2021-02-26
Rated 5 out of 5 by from turbo gets it done fast and easy. thanks for getting it done. so convenient.
Date published: 2021-02-26
Rated 5 out of 5 by from tURBO IS AWESOME tURBO TAX IS EASY TO USE, EVEN FOR A BUSINESS iT WALKS YOU THROUGH EVERY PHASE OF THE RETURN. cOULDNT DO IT WITHOUT tURBOTAX!
Date published: 2021-02-26
Rated 5 out of 5 by from Good, solid product Been using TurboTax for 20 years. It has, on balance, been a great experience. Thank you.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 407