TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Some of the IRA items are confusing! Fairly easy to do except for the IRA section. We have not contributed to our IRA's this year but for some reason it kept putting in $25,000 in the contribution section. I went back to the input section of everything that it walked me through to find where that mistake was. I saw it and updated it to ZERO, but, then when I went to file and print it showed up again. Also, I used Turbo Tax last year with no problem. This year it input zero's in the 2021 section and put a filing status of Single for 2021 in the filing status and it was Married filing joint for 2022 which is correct. So, none of my information comparing 2021 to 2022 showed up for 2021 except for the Single status. Not sure what happened with it??!
Date published: 2023-04-19
Rated 5 out of 5 by from Good product Great product, easy to use alot of going back and forth, just time process
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent Phone Support I had an error message and the agent I spoke with on the phone was able to help me right away.
Date published: 2023-04-19
Rated 3 out of 5 by from Product is great, price is stupid Yeah its great and easy. They walk you thru everything. But the price goes up every year. Im doing my own taxes from home. Why does it cost $99 when Im doing all the work from my electronic device which i pay for, using internet I pay for. They also now charge almost $40 just to pay your taxes with the return money. Thats ridiculous!
Date published: 2023-04-19
Rated 5 out of 5 by from GREAT! AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-19
Rated 4 out of 5 by from Good but needs help I've used TurboTax for years, but each year I struggle as a self-employed person. I get 1099-NECs, but your software doesn't clearly identify the documents as already been entered/applied to a home-business - and I end up creating extra business entries (with included expenses, etc.) which I have to keep removing and then starting again as the software doesn't just ask for all the business info first, then the documents and ask "to which business should we apply this reported income?" - that would be super helpful! Otherwise - descriptions of acronyms would be a huge help also. And in calculating depreciation for donated cars - the process should be improved. Basically, improving every year - hope it can handle complex setups just as well!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is user friendly WENT EXTREMELY FAST ! HAD NO ISSUES WHATSOEVER. HIGHLY RECOMMEND!
Date published: 2023-04-19
Rated 1 out of 5 by from Evil Company Lobbies, Makes Filing Taxes Expensive In a nation where we file taxes annually as mandated by law, the easiest way to do that should be free and public. Intuit shouldn't exist.
Date published: 2023-04-19
Rated 5 out of 5 by from User friendly Very user friendly and answered all of my questions.
Date published: 2023-04-19
Rated 5 out of 5 by from Super Simple Enter the info and let the software do the rest...right every time
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 400
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Some of the IRA items are confusing! Fairly easy to do except for the IRA section. We have not contributed to our IRA's this year but for some reason it kept putting in $25,000 in the contribution section. I went back to the input section of everything that it walked me through to find where that mistake was. I saw it and updated it to ZERO, but, then when I went to file and print it showed up again. Also, I used Turbo Tax last year with no problem. This year it input zero's in the 2021 section and put a filing status of Single for 2021 in the filing status and it was Married filing joint for 2022 which is correct. So, none of my information comparing 2021 to 2022 showed up for 2021 except for the Single status. Not sure what happened with it??!
Date published: 2023-04-19
Rated 5 out of 5 by from Good product Great product, easy to use alot of going back and forth, just time process
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent Phone Support I had an error message and the agent I spoke with on the phone was able to help me right away.
Date published: 2023-04-19
Rated 3 out of 5 by from Product is great, price is stupid Yeah its great and easy. They walk you thru everything. But the price goes up every year. Im doing my own taxes from home. Why does it cost $99 when Im doing all the work from my electronic device which i pay for, using internet I pay for. They also now charge almost $40 just to pay your taxes with the return money. Thats ridiculous!
Date published: 2023-04-19
Rated 5 out of 5 by from GREAT! AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-19
Rated 4 out of 5 by from Good but needs help I've used TurboTax for years, but each year I struggle as a self-employed person. I get 1099-NECs, but your software doesn't clearly identify the documents as already been entered/applied to a home-business - and I end up creating extra business entries (with included expenses, etc.) which I have to keep removing and then starting again as the software doesn't just ask for all the business info first, then the documents and ask "to which business should we apply this reported income?" - that would be super helpful! Otherwise - descriptions of acronyms would be a huge help also. And in calculating depreciation for donated cars - the process should be improved. Basically, improving every year - hope it can handle complex setups just as well!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is user friendly WENT EXTREMELY FAST ! HAD NO ISSUES WHATSOEVER. HIGHLY RECOMMEND!
Date published: 2023-04-19
Rated 1 out of 5 by from Evil Company Lobbies, Makes Filing Taxes Expensive In a nation where we file taxes annually as mandated by law, the easiest way to do that should be free and public. Intuit shouldn't exist.
Date published: 2023-04-19
Rated 5 out of 5 by from User friendly Very user friendly and answered all of my questions.
Date published: 2023-04-19
Rated 5 out of 5 by from Super Simple Enter the info and let the software do the rest...right every time
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 400