TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Spotted the issues I wouldn’t have seen on my own! Spotted the issues I wouldn’t have seen on my own! I had to file for multiple states which required different pieces of info that I did not know how to find.
Date published: 2023-04-19
Rated 2 out of 5 by from Many shortcomings TurboTax was not as easy to use in 2022 as past years. If you have any special circumstances to accommodate it fell short. In my case, complete roll-over of a 401k to a qualified (non-ROTH) IRA, incorrectly giving a state tax credit, and then not being able to amend that same return (following their steps). There is no way to get technical support on the product except by their 'community'...which has a lot of fixes from previous years (not helpful). There is no way to support bug reports that I can find. Filing the federal electronically and owing tax gave option to schedule a payment (after providing my bank details). The payment was not made and now I have to send it in through the mail and my payment will be late.
Date published: 2023-04-19
Rated 4 out of 5 by from EASY! It just helps to have software than instantly checks, rechecks, figures out what filing status is best for me, reminds me what I need.... these are great features.
Date published: 2023-04-19
Rated 1 out of 5 by from bad advice The automated guide told me that I didn't need to fill out the 1095-A information and so I followed the guide and submitted my return before the deadline. My forms were rejected because of the missing information and I owed tax. I decided to pay for turbo tax based on the results showing I would get a refund. I could have e-filed for free using another service and not been late (although owing the same amount of tax I would have saved $178 for the premium turbotax service)
Date published: 2023-04-19
Rated 5 out of 5 by from Great job TurboTax is very helpful and thorough. It is less stressful and done in no time.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is Awesome! Been using Turbo Tax for years and it has never let me down.
Date published: 2023-04-19
Rated 2 out of 5 by from I had the worst year filing with Turbo Tax I barely got help. The last gentleman I talked with was helpful but mostly I didn't get help but was charged allot for nothing.
Date published: 2023-04-19
Rated 5 out of 5 by from Very helpful program I like turbo tax program. It helps me doing my own tax. I like the fact that it has clear instructions on how to complete and enter the tax info. The questions are easy to understand as well.
Date published: 2023-04-19
Rated 5 out of 5 by from Trustworthy I’ve filed with another tax software in the past and it was nowhere near as thorough as TurboTax. At first, I was a skeptic of this platform due to the number of advertisements. Using TurboTax saved me HUNDREDS of dollars!!! What a blessing!
Date published: 2023-04-19
Rated 2 out of 5 by from Great but under minding It was smooth but in a under minding way you had me use products I did not want to use. Thought the process I kept saying no. but when I got to my State tax the display of the questions changed and I did not know I was using your products. I ending up completing my taxes a day late because I did not have the money to pay you.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 397
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Spotted the issues I wouldn’t have seen on my own! Spotted the issues I wouldn’t have seen on my own! I had to file for multiple states which required different pieces of info that I did not know how to find.
Date published: 2023-04-19
Rated 2 out of 5 by from Many shortcomings TurboTax was not as easy to use in 2022 as past years. If you have any special circumstances to accommodate it fell short. In my case, complete roll-over of a 401k to a qualified (non-ROTH) IRA, incorrectly giving a state tax credit, and then not being able to amend that same return (following their steps). There is no way to get technical support on the product except by their 'community'...which has a lot of fixes from previous years (not helpful). There is no way to support bug reports that I can find. Filing the federal electronically and owing tax gave option to schedule a payment (after providing my bank details). The payment was not made and now I have to send it in through the mail and my payment will be late.
Date published: 2023-04-19
Rated 4 out of 5 by from EASY! It just helps to have software than instantly checks, rechecks, figures out what filing status is best for me, reminds me what I need.... these are great features.
Date published: 2023-04-19
Rated 1 out of 5 by from bad advice The automated guide told me that I didn't need to fill out the 1095-A information and so I followed the guide and submitted my return before the deadline. My forms were rejected because of the missing information and I owed tax. I decided to pay for turbo tax based on the results showing I would get a refund. I could have e-filed for free using another service and not been late (although owing the same amount of tax I would have saved $178 for the premium turbotax service)
Date published: 2023-04-19
Rated 5 out of 5 by from Great job TurboTax is very helpful and thorough. It is less stressful and done in no time.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is Awesome! Been using Turbo Tax for years and it has never let me down.
Date published: 2023-04-19
Rated 2 out of 5 by from I had the worst year filing with Turbo Tax I barely got help. The last gentleman I talked with was helpful but mostly I didn't get help but was charged allot for nothing.
Date published: 2023-04-19
Rated 5 out of 5 by from Very helpful program I like turbo tax program. It helps me doing my own tax. I like the fact that it has clear instructions on how to complete and enter the tax info. The questions are easy to understand as well.
Date published: 2023-04-19
Rated 5 out of 5 by from Trustworthy I’ve filed with another tax software in the past and it was nowhere near as thorough as TurboTax. At first, I was a skeptic of this platform due to the number of advertisements. Using TurboTax saved me HUNDREDS of dollars!!! What a blessing!
Date published: 2023-04-19
Rated 2 out of 5 by from Great but under minding It was smooth but in a under minding way you had me use products I did not want to use. Thought the process I kept saying no. but when I got to my State tax the display of the questions changed and I did not know I was using your products. I ending up completing my taxes a day late because I did not have the money to pay you.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 397