TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Amazing interface and customer service I love their functionality and customer service. I am a financial novice and turbo tax makes it very easy to file your taxes
Date published: 2023-04-19
Rated 5 out of 5 by from Best and most User Friendly Very easy to use even for people with Investment incomes and other financial situation.
Date published: 2023-04-19
Rated 1 out of 5 by from Horrible Just unnecessarily expensive and charging at every point for no reason. Thanks for nothing.
Date published: 2023-04-19
Rated 2 out of 5 by from turbo tax is ok I thought i was using free turbo tax, but come to find out, i was not. I thought when I paid on march 1 $63.43 i was paying and fed taxes were filed (fed 59.00) come to find out it was not paid and not filed, so now i am paying again and filing my taxes correctly and finally. i am not a very happy camper for using turbo tax this year. not sure i will use again next year or not
Date published: 2023-04-19
Rated 5 out of 5 by from BEST TAX SERVICE EVER!!! GREAT EASY TO USE. FRIENDLY AND READY TO HELP IN ANYWAY.
Date published: 2023-04-19
Rated 5 out of 5 by from This is my first time filing a tax return. I thought it could be hard but it is well in my ability. It helps
Date published: 2023-04-19
Rated 5 out of 5 by from Great Experience The process was fast and smooth! From start to finish, the platform walked me through everything that I needed in order to file.
Date published: 2023-04-19
Rated 5 out of 5 by from Tried and True! Been using Turbotax for many years with great results. Keep up the good work!
Date published: 2023-04-19
Rated 5 out of 5 by from Fast and Easy to use It's always fast and easy to use. Great for single and people who don't have much to report or claim.
Date published: 2023-04-19
Rated 3 out of 5 by from Turbo Tax is great Getting help is a nightmare The program is super easy, been using it for years. Hit a major snag this year when the program wouldn't accept my credit card. After 2 days trying and 5 hours on the phone last (calls continually being dropped)night Holly was very helpful. She identified the problem but thought I needed tech support as she couldn't fix it. She put in a call back to tech support but they never called me back. so this morning I tried another call. Jeremy was able to get me on with a supervisor and Kerry solved the problem. I am happy I was finally able to file my taxes. Very unhappy it took 2 and a half days to get the problem solved resulting in filing and paying late. will be even more unhappy if I have a penalty
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 391
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Amazing interface and customer service I love their functionality and customer service. I am a financial novice and turbo tax makes it very easy to file your taxes
Date published: 2023-04-19
Rated 5 out of 5 by from Best and most User Friendly Very easy to use even for people with Investment incomes and other financial situation.
Date published: 2023-04-19
Rated 1 out of 5 by from Horrible Just unnecessarily expensive and charging at every point for no reason. Thanks for nothing.
Date published: 2023-04-19
Rated 2 out of 5 by from turbo tax is ok I thought i was using free turbo tax, but come to find out, i was not. I thought when I paid on march 1 $63.43 i was paying and fed taxes were filed (fed 59.00) come to find out it was not paid and not filed, so now i am paying again and filing my taxes correctly and finally. i am not a very happy camper for using turbo tax this year. not sure i will use again next year or not
Date published: 2023-04-19
Rated 5 out of 5 by from BEST TAX SERVICE EVER!!! GREAT EASY TO USE. FRIENDLY AND READY TO HELP IN ANYWAY.
Date published: 2023-04-19
Rated 5 out of 5 by from This is my first time filing a tax return. I thought it could be hard but it is well in my ability. It helps
Date published: 2023-04-19
Rated 5 out of 5 by from Great Experience The process was fast and smooth! From start to finish, the platform walked me through everything that I needed in order to file.
Date published: 2023-04-19
Rated 5 out of 5 by from Tried and True! Been using Turbotax for many years with great results. Keep up the good work!
Date published: 2023-04-19
Rated 5 out of 5 by from Fast and Easy to use It's always fast and easy to use. Great for single and people who don't have much to report or claim.
Date published: 2023-04-19
Rated 3 out of 5 by from Turbo Tax is great Getting help is a nightmare The program is super easy, been using it for years. Hit a major snag this year when the program wouldn't accept my credit card. After 2 days trying and 5 hours on the phone last (calls continually being dropped)night Holly was very helpful. She identified the problem but thought I needed tech support as she couldn't fix it. She put in a call back to tech support but they never called me back. so this morning I tried another call. Jeremy was able to get me on with a supervisor and Kerry solved the problem. I am happy I was finally able to file my taxes. Very unhappy it took 2 and a half days to get the problem solved resulting in filing and paying late. will be even more unhappy if I have a penalty
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 391