TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from TurboTax did not successfully e-file my tax return Turbo Tax did not successfully transmit my e-file taxes. I received notification after hitting the "submit" button that the e-file had been completed successfully, complete with dancing people on the screen and a "congratulations, you completed your return in 10 hours and something minutes." However, the e-file did not go through. I did not realize this until I checked our bank account on 4/19/2023 and saw no funds had been withdrawn. Now, we are filing late - because of a technical problem with TurboTax. This is horrible.
Date published: 2023-04-19
Rated 5 out of 5 by from Complicated being self employed but they help! Have 2 businesses, sch C is complicated, but that's the fed's fault. The support phone line is awesome, so no need to panic when you hit a glitch!
Date published: 2023-04-19
Rated 5 out of 5 by from User friendly I have been intimated with doing my own taxes. But turbo tax made it easy. This was user friendly.
Date published: 2023-04-19
Rated 4 out of 5 by from Suggest foreign EI and Tax Credit I have to ask TurboTax to file Form 1116 and 2555. Given the fact that I answered questions about living abroad and am self-employed living abroad, these should be automatically recommended rather than me having to ask for these forms.
Date published: 2023-04-19
Rated 5 out of 5 by from Quick,easy & intuitive. Being pressed for time 2022 Turbo tax Basic took on the workload of extracting, filling and filing and saved the hassles of reading up on IRS changes and formalities.
Date published: 2023-04-19
Rated 3 out of 5 by from stingy I can tell turbotax is different because they wanna uncharge for everything and before you know it its $200+ to file taxes when I could have just gone to a tax specialist/cpa and paid $100 for the same quality and less work. I'll keep it in mind for next year.
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax Needs to Fix the MacIntosh Version Numerous crashing on Mac Desktop version. Has run ultra slow. TurboTax could design their code runs quickaly and it continues to run on older machines that can't run the newest OS version. For example, latest TurboTax continues to run on old Windows versions. Is this a collusion with Apple to sell more machines? These comments apply to Turbotax for Mac for at least the last 10 years!
Date published: 2023-04-19
Rated 5 out of 5 by from I love turbo tax Very helpful always helping me if I have questions first customer service
Date published: 2023-04-19
Rated 2 out of 5 by from Expensive The price for doing your taxes keeps going up each year
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax associates were an awesome help! Turbo Tax associate helped me and saw that I did not check a button that increased my refund greatly. They were professional and upbeat.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 367
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax did not successfully e-file my tax return Turbo Tax did not successfully transmit my e-file taxes. I received notification after hitting the "submit" button that the e-file had been completed successfully, complete with dancing people on the screen and a "congratulations, you completed your return in 10 hours and something minutes." However, the e-file did not go through. I did not realize this until I checked our bank account on 4/19/2023 and saw no funds had been withdrawn. Now, we are filing late - because of a technical problem with TurboTax. This is horrible.
Date published: 2023-04-19
Rated 5 out of 5 by from Complicated being self employed but they help! Have 2 businesses, sch C is complicated, but that's the fed's fault. The support phone line is awesome, so no need to panic when you hit a glitch!
Date published: 2023-04-19
Rated 5 out of 5 by from User friendly I have been intimated with doing my own taxes. But turbo tax made it easy. This was user friendly.
Date published: 2023-04-19
Rated 4 out of 5 by from Suggest foreign EI and Tax Credit I have to ask TurboTax to file Form 1116 and 2555. Given the fact that I answered questions about living abroad and am self-employed living abroad, these should be automatically recommended rather than me having to ask for these forms.
Date published: 2023-04-19
Rated 5 out of 5 by from Quick,easy & intuitive. Being pressed for time 2022 Turbo tax Basic took on the workload of extracting, filling and filing and saved the hassles of reading up on IRS changes and formalities.
Date published: 2023-04-19
Rated 3 out of 5 by from stingy I can tell turbotax is different because they wanna uncharge for everything and before you know it its $200+ to file taxes when I could have just gone to a tax specialist/cpa and paid $100 for the same quality and less work. I'll keep it in mind for next year.
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax Needs to Fix the MacIntosh Version Numerous crashing on Mac Desktop version. Has run ultra slow. TurboTax could design their code runs quickaly and it continues to run on older machines that can't run the newest OS version. For example, latest TurboTax continues to run on old Windows versions. Is this a collusion with Apple to sell more machines? These comments apply to Turbotax for Mac for at least the last 10 years!
Date published: 2023-04-19
Rated 5 out of 5 by from I love turbo tax Very helpful always helping me if I have questions first customer service
Date published: 2023-04-19
Rated 2 out of 5 by from Expensive The price for doing your taxes keeps going up each year
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax associates were an awesome help! Turbo Tax associate helped me and saw that I did not check a button that increased my refund greatly. They were professional and upbeat.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 367