TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from TurboTax 2022 Has Poor Help In the past, I could click on "help" within the window I was working or click on the "?" next to a term or question, and I would get an explanation of whatever was on that window instantly. Now, I have to click "Help Center," which sends me to a Website that does not open to an explanation of the subject matter in the current window. Instead, I have to use the search bar which leads me down a rabbit hole of answers unrelated to the window I am on. I have always loved TT over the past 25+ years, but I hated doing my taxes this year; the app was cumbersome. There seems to be a reduction of questions asked to know if I qualified for credits or deductions... I didn't get as many credits/deductions this year and had an accountant review my taxes only to reveal I missed a number of credits and possible deductions. I was never asked a question through the step-by-step process that introduced the possibility I may qualify for a deduction or the like. In the past, I was given a link to expand upon an explanation of the question at hand but no more. Before, I felt like someone held my hand through the whole process, but this time the app provides less information at your fingertips. Now TT wants me to converse with live tax advice or search endlessly on a website. I will try TT again in 2023 but will switch apps if it returns to its previous in-depth, helpful self.
Date published: 2023-05-18
Rated 5 out of 5 by from Has worked for me for many years Easy to use online resources. I have never used live help.
Date published: 2023-05-18
Rated 5 out of 5 by from Makes doing taxes quick and easy Awesome super easy and quick!!! I use turbo tax every year.
Date published: 2023-05-18
Rated 5 out of 5 by from Luv turb Loved it! Quick and easy. Would recommend to anyone
Date published: 2023-05-18
Rated 5 out of 5 by from A regular customer I have used Turbo Tax for my taxes for a number of years. It has always made things so easy to fill everything in, and the opportunity to double check everything. The suggestions are also very helpful.
Date published: 2023-05-18
Rated 5 out of 5 by from Turbo Taz is awesome It was fast an easy an always someone there to help
Date published: 2023-05-18
Rated 5 out of 5 by from Taxes Made Easy! I love the convenience and ease of filing my taxes through TurboTax. The system is thorough and provides explanations for everything so you are fully educated.
Date published: 2023-05-18
Rated 5 out of 5 by from Turbo Tax is Great Turbo tax helped get my tax return done in a moment that I wanted
Date published: 2023-05-18
Rated 5 out of 5 by from Awesome Great Experience. I would use it again and recommend it to friends.
Date published: 2023-05-18
Rated 5 out of 5 by from Really great Very nice and fast easy to talk to and easily answered questions
Date published: 2023-05-18
All TurboTax® Offerings Reviews - Page 37
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax 2022 Has Poor Help In the past, I could click on "help" within the window I was working or click on the "?" next to a term or question, and I would get an explanation of whatever was on that window instantly. Now, I have to click "Help Center," which sends me to a Website that does not open to an explanation of the subject matter in the current window. Instead, I have to use the search bar which leads me down a rabbit hole of answers unrelated to the window I am on. I have always loved TT over the past 25+ years, but I hated doing my taxes this year; the app was cumbersome. There seems to be a reduction of questions asked to know if I qualified for credits or deductions... I didn't get as many credits/deductions this year and had an accountant review my taxes only to reveal I missed a number of credits and possible deductions. I was never asked a question through the step-by-step process that introduced the possibility I may qualify for a deduction or the like. In the past, I was given a link to expand upon an explanation of the question at hand but no more. Before, I felt like someone held my hand through the whole process, but this time the app provides less information at your fingertips. Now TT wants me to converse with live tax advice or search endlessly on a website. I will try TT again in 2023 but will switch apps if it returns to its previous in-depth, helpful self.
Date published: 2023-05-18
Rated 5 out of 5 by from Has worked for me for many years Easy to use online resources. I have never used live help.
Date published: 2023-05-18
Rated 5 out of 5 by from Makes doing taxes quick and easy Awesome super easy and quick!!! I use turbo tax every year.
Date published: 2023-05-18
Rated 5 out of 5 by from Luv turb Loved it! Quick and easy. Would recommend to anyone
Date published: 2023-05-18
Rated 5 out of 5 by from A regular customer I have used Turbo Tax for my taxes for a number of years. It has always made things so easy to fill everything in, and the opportunity to double check everything. The suggestions are also very helpful.
Date published: 2023-05-18
Rated 5 out of 5 by from Turbo Taz is awesome It was fast an easy an always someone there to help
Date published: 2023-05-18
Rated 5 out of 5 by from Taxes Made Easy! I love the convenience and ease of filing my taxes through TurboTax. The system is thorough and provides explanations for everything so you are fully educated.
Date published: 2023-05-18
Rated 5 out of 5 by from Turbo Tax is Great Turbo tax helped get my tax return done in a moment that I wanted
Date published: 2023-05-18
Rated 5 out of 5 by from Awesome Great Experience. I would use it again and recommend it to friends.
Date published: 2023-05-18
Rated 5 out of 5 by from Really great Very nice and fast easy to talk to and easily answered questions
Date published: 2023-05-18
All TurboTax® Offerings Reviews - Page 37