TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 3 out of 5 by from Help was great but there were glitches It seems it didn't want to take values then went and redid federal when state doubled a W-2
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is great! I have used TurboTax for several years and it keeps getting easier! It imports information that makes the job of filing taxes simple. it walks you thru each step even when you tell it that you want to go step by step instead of the recommended way. i recommend TurboTax for anyone that wants a smooth filing experience
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is great Very easy to complete. Tax assistant was very helpful with my question.
Date published: 2021-03-01
Rated 5 out of 5 by from Great! Very simple to use, took less than 20 minutes, very impressed
Date published: 2021-03-01
Rated 5 out of 5 by from resubmit CA experience #2 Have not had a good time with California returns. 2 rejections. This is the third. Tax expert said wait 3 days, then refile.......Here goes again.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is the only way to go I've used Turbo Tax since 2013 and love it, My Fiancé has been using it since 2000 and swears by it. It's super easy to use and follow. Would recommend to anyone.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is easy!!! Turbo Tax was easy and is actually free as advertised! What a great service!!
Date published: 2021-03-01
Rated 4 out of 5 by from Very user friendly It is very easy to use, and it doesn't take very long to get an answer to a question.
Date published: 2021-03-01
Rated 5 out of 5 by from Simple To Understand Great product,, helpful hints,,,easy for the average person to complete....great
Date published: 2021-03-01
Rated 2 out of 5 by from convenient but slimy Tried to file with freefile, turns out I didn't qualify. Got locked into freefile for an hour. Every time I tried to move forward and review my taxes, I got pigeonholed back to the IRS website. Annoying, to say the least. Finally (after googling) I figured out how to go back to the start so I could use deluxe. Went through the motions, chose to pay the turbotax deluxe fee using my return, and then find out at the VERY end of the entire process (after signing numerous forms) that they want $40 just to take the money out of my tax return? Frustrating beyond belief. And to know that Intuit LOBBIES CONGRESS to make all of these things infinitely complicated on purpose, so we HAVE to use their products? Outrageous. I hate turbotax and wanted to file a different way this year but simply don't have the time to figure it all out.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 358
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Help was great but there were glitches It seems it didn't want to take values then went and redid federal when state doubled a W-2
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is great! I have used TurboTax for several years and it keeps getting easier! It imports information that makes the job of filing taxes simple. it walks you thru each step even when you tell it that you want to go step by step instead of the recommended way. i recommend TurboTax for anyone that wants a smooth filing experience
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is great Very easy to complete. Tax assistant was very helpful with my question.
Date published: 2021-03-01
Rated 5 out of 5 by from Great! Very simple to use, took less than 20 minutes, very impressed
Date published: 2021-03-01
Rated 5 out of 5 by from resubmit CA experience #2 Have not had a good time with California returns. 2 rejections. This is the third. Tax expert said wait 3 days, then refile.......Here goes again.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is the only way to go I've used Turbo Tax since 2013 and love it, My Fiancé has been using it since 2000 and swears by it. It's super easy to use and follow. Would recommend to anyone.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is easy!!! Turbo Tax was easy and is actually free as advertised! What a great service!!
Date published: 2021-03-01
Rated 4 out of 5 by from Very user friendly It is very easy to use, and it doesn't take very long to get an answer to a question.
Date published: 2021-03-01
Rated 5 out of 5 by from Simple To Understand Great product,, helpful hints,,,easy for the average person to complete....great
Date published: 2021-03-01
Rated 2 out of 5 by from convenient but slimy Tried to file with freefile, turns out I didn't qualify. Got locked into freefile for an hour. Every time I tried to move forward and review my taxes, I got pigeonholed back to the IRS website. Annoying, to say the least. Finally (after googling) I figured out how to go back to the start so I could use deluxe. Went through the motions, chose to pay the turbotax deluxe fee using my return, and then find out at the VERY end of the entire process (after signing numerous forms) that they want $40 just to take the money out of my tax return? Frustrating beyond belief. And to know that Intuit LOBBIES CONGRESS to make all of these things infinitely complicated on purpose, so we HAVE to use their products? Outrageous. I hate turbotax and wanted to file a different way this year but simply don't have the time to figure it all out.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 358