TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Turbo Tax is sufficient Turbo Tax successfully leads me through my taxes. It could provide a less streamlined approach alternatively. Sometimes, the questions guide too much and it would be nice to be able to see the actual tax form. Overall, it is an impressive service.
Date published: 2023-04-20
Rated 2 out of 5 by from Waste of my life My taxes were kicked back because I was prompted not to enter my 1095 information. Stressful and a waste of my life!!
Date published: 2023-04-20
Rated 3 out of 5 by from Difficulty filing 2021 taxes and now2022 It seemed much easier this year although downloading information from some institutions was impossible and I had to enter several of the stock & crypto sales one by one. There is also a matter concerning my 2021 taxes which I had to mail to the IRS Texas office (as I recall). My wife and I filed jointly in 2021 as we have in 2022 and prior years, but in the rejection by the IRS (for 2022) and Maryland they did not recognize our filing jointly and asked for her AGI. If this 2nd attempt to e-file fails, how do I get an exemption
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo makes tax returns easy and fun! Had a really enjoyable time doing taxes, which I am sure no one says. Turbo Tax made it easy to understand, maximized my deductions, and guided me through it all!
Date published: 2023-04-20
Rated 5 out of 5 by from good service I liked that it got the job done. it really saved time
Date published: 2023-04-20
Rated 1 out of 5 by from Live support option is not worth the hype, money I tried using live support when I had a question about an uncommon situation, but the agent (with 6 years under her belt) was not able to give one shred of advice. She then said she'd go research and get back while I stayed online. After waiting a few minutes, I did the research on my own, gave her the relevant links and went about my way to completing the returns. Had I known this in advance, I would have saved the additional $$$ I paid for nothing. I think this might be my last year with Turbotax.
Date published: 2023-04-20
Rated 5 out of 5 by from 25th Anniversary Twenty-five years ago, I had reached an impasse where I couldn't possibly complete my tax forms without professional help. Instead, though I purchased TurboTax. Instead of two weeks of stress I now complete and file my taxes in one day.
Date published: 2023-04-20
Rated 4 out of 5 by from Turbo Tax is great I have used Turbo Tax for several years and I am always pleased with how it work. I do have a little concern about sometimes it is hard to find out what forms they are using and if everything is where it supposed to be
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax is the simplest way to do taxes Turbo tax eliminates the anxiety of doing taxes. Software is user friendly and easy to use.
Date published: 2023-04-20
Rated 3 out of 5 by from get the job done? its a horrible process, so much repetition that u question yourself.
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 349
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is sufficient Turbo Tax successfully leads me through my taxes. It could provide a less streamlined approach alternatively. Sometimes, the questions guide too much and it would be nice to be able to see the actual tax form. Overall, it is an impressive service.
Date published: 2023-04-20
Rated 2 out of 5 by from Waste of my life My taxes were kicked back because I was prompted not to enter my 1095 information. Stressful and a waste of my life!!
Date published: 2023-04-20
Rated 3 out of 5 by from Difficulty filing 2021 taxes and now2022 It seemed much easier this year although downloading information from some institutions was impossible and I had to enter several of the stock & crypto sales one by one. There is also a matter concerning my 2021 taxes which I had to mail to the IRS Texas office (as I recall). My wife and I filed jointly in 2021 as we have in 2022 and prior years, but in the rejection by the IRS (for 2022) and Maryland they did not recognize our filing jointly and asked for her AGI. If this 2nd attempt to e-file fails, how do I get an exemption
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo makes tax returns easy and fun! Had a really enjoyable time doing taxes, which I am sure no one says. Turbo Tax made it easy to understand, maximized my deductions, and guided me through it all!
Date published: 2023-04-20
Rated 5 out of 5 by from good service I liked that it got the job done. it really saved time
Date published: 2023-04-20
Rated 1 out of 5 by from Live support option is not worth the hype, money I tried using live support when I had a question about an uncommon situation, but the agent (with 6 years under her belt) was not able to give one shred of advice. She then said she'd go research and get back while I stayed online. After waiting a few minutes, I did the research on my own, gave her the relevant links and went about my way to completing the returns. Had I known this in advance, I would have saved the additional $$$ I paid for nothing. I think this might be my last year with Turbotax.
Date published: 2023-04-20
Rated 5 out of 5 by from 25th Anniversary Twenty-five years ago, I had reached an impasse where I couldn't possibly complete my tax forms without professional help. Instead, though I purchased TurboTax. Instead of two weeks of stress I now complete and file my taxes in one day.
Date published: 2023-04-20
Rated 4 out of 5 by from Turbo Tax is great I have used Turbo Tax for several years and I am always pleased with how it work. I do have a little concern about sometimes it is hard to find out what forms they are using and if everything is where it supposed to be
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax is the simplest way to do taxes Turbo tax eliminates the anxiety of doing taxes. Software is user friendly and easy to use.
Date published: 2023-04-20
Rated 3 out of 5 by from get the job done? its a horrible process, so much repetition that u question yourself.
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 349