TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from very easy east to use and double checks everything, saved lots of money
Date published: 2021-03-04
Rated 4 out of 5 by from Better than the others,usually Couldn't get an expert got the automatic responses..got it figured and carried on on my own
Date published: 2021-03-04
Rated 4 out of 5 by from Good... But Needs Improving TurboTax Business needs to include more details for converting commercial rental buildings from individual ownership to a multi-member start up LLC when the amortization for depreciation stays the same. For example, wife and her sister inherited an office/warehouse building in 1995. Converted to LLC in 2020. TurboTax tried to put assets into Section 179 and didn't account for depreciation already amortized. Has to manually correct on forms.
Date published: 2021-03-04
Rated 5 out of 5 by from MUCH better than TaxAct!!! Always easy to use, always thorough in searching for breaks, problems, everything. The "other" company didn't do it right, IRS rejected my return - I just put the exact same information into TurboTax and instead of a possible $111 refund - via TurboTax says its 10x that amount! Since I'm a working senior of 73, I appreciate the help!!!
Date published: 2021-03-04
Rated 5 out of 5 by from Great customer service! The customer service and turbo tax gave me peace of mind that i was submitting everything properly
Date published: 2021-03-04
Rated 2 out of 5 by from Had a stressful experience I was very happy and excited when I was able to schedule my appointment with a tax advisor the same day. The appointment went well and she sent paperwork to me for signatures. I signed mine but my husband missed a security question. When I tried to contact my tax advisor for assistance she never responded. After days of trying to contact her I began trying to call customer service for assistance. I tried for days to talk with a live person. When I did she did/would not help and was border line rude. During this time I did not hear back from my advisor I panicked and thought my identity was stolen because my advisor was a no contact. I finally reached a customer service line who was able to assign a new advisor to my account (who was very helpful by the way) and was able to finally file our taxes. Unless there is an additional way to contact a tax advisor other than an email I'm not sure I would use this service in the future.
Date published: 2021-03-04
Rated 5 out of 5 by from Turbo Tax is the way to go Great. Nice and easy, just fill in the numbers and answer the questions.
Date published: 2021-03-04
Rated 5 out of 5 by from Great Service!!! I've used Turbo Tax for years and it's great!!!!!!
Date published: 2021-03-04
Rated 5 out of 5 by from Easy Help topics helped understand forms and and I used them to determine the reason for the way things progressed on the tax forms.
Date published: 2021-03-04
Rated 5 out of 5 by from I'm glad Its so much easier to use , before it was so hard but I'm very happy with the new stuff that was implemented
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 342
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from very easy east to use and double checks everything, saved lots of money
Date published: 2021-03-04
Rated 4 out of 5 by from Better than the others,usually Couldn't get an expert got the automatic responses..got it figured and carried on on my own
Date published: 2021-03-04
Rated 4 out of 5 by from Good... But Needs Improving TurboTax Business needs to include more details for converting commercial rental buildings from individual ownership to a multi-member start up LLC when the amortization for depreciation stays the same. For example, wife and her sister inherited an office/warehouse building in 1995. Converted to LLC in 2020. TurboTax tried to put assets into Section 179 and didn't account for depreciation already amortized. Has to manually correct on forms.
Date published: 2021-03-04
Rated 5 out of 5 by from MUCH better than TaxAct!!! Always easy to use, always thorough in searching for breaks, problems, everything. The "other" company didn't do it right, IRS rejected my return - I just put the exact same information into TurboTax and instead of a possible $111 refund - via TurboTax says its 10x that amount! Since I'm a working senior of 73, I appreciate the help!!!
Date published: 2021-03-04
Rated 5 out of 5 by from Great customer service! The customer service and turbo tax gave me peace of mind that i was submitting everything properly
Date published: 2021-03-04
Rated 2 out of 5 by from Had a stressful experience I was very happy and excited when I was able to schedule my appointment with a tax advisor the same day. The appointment went well and she sent paperwork to me for signatures. I signed mine but my husband missed a security question. When I tried to contact my tax advisor for assistance she never responded. After days of trying to contact her I began trying to call customer service for assistance. I tried for days to talk with a live person. When I did she did/would not help and was border line rude. During this time I did not hear back from my advisor I panicked and thought my identity was stolen because my advisor was a no contact. I finally reached a customer service line who was able to assign a new advisor to my account (who was very helpful by the way) and was able to finally file our taxes. Unless there is an additional way to contact a tax advisor other than an email I'm not sure I would use this service in the future.
Date published: 2021-03-04
Rated 5 out of 5 by from Turbo Tax is the way to go Great. Nice and easy, just fill in the numbers and answer the questions.
Date published: 2021-03-04
Rated 5 out of 5 by from Great Service!!! I've used Turbo Tax for years and it's great!!!!!!
Date published: 2021-03-04
Rated 5 out of 5 by from Easy Help topics helped understand forms and and I used them to determine the reason for the way things progressed on the tax forms.
Date published: 2021-03-04
Rated 5 out of 5 by from I'm glad Its so much easier to use , before it was so hard but I'm very happy with the new stuff that was implemented
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 342