TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo Tax Its very user friendly and easy to follow. I'd so it next year
Date published: 2023-04-20
Rated 5 out of 5 by from So easy to use So user friendly and quick. Makes a horrible job, so easy and satisfying.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax is Easy Turbo Tax walks you through the process on your time - no need to make appointments with tax people.
Date published: 2023-04-20
Rated 3 out of 5 by from TurboTax could be much better I used Turbo Tax premium because I have some income other than W-2. The product works OK but its ease of use in any non-standard situation is poor in my experience. Two examples from this year. My e-file was rejected because I not entered some data. The fix my return link brought me to a screen that had no clue about how to enter the missing data. I had to search through the help system and the tools menu to find how to do it. The other example is that one of my forms asked me to input the line on form 1040 where the relevant income was reported. But TurboTax doesn't show you form 1040 as it's being built, so you have to go all the way through to about to file and then circle all the way back to make this correction. It would be so much easier to give a screen shot of the 1040 as you go along. Same for the other forms. Overall TT makes it much harder than it needs to be for no good reason that I can think of. I'd be happy to give my CC details at the start and have visibility of the forms rather than give the CC at the end
Date published: 2023-04-20
Rated 5 out of 5 by from Great Quick and easy most of the filling was done for me!
Date published: 2023-04-20
Rated 5 out of 5 by from TurboTax is excellent Satisfactory and easy to use. It has lots of user-friendly features.
Date published: 2023-04-20
Rated 5 out of 5 by from TurboTax put me totally at ease!! Great experience using TurboTax for the first time!! The support personnel was super helpful and guided me through. I couldn't have done it without them.
Date published: 2023-04-20
Rated 5 out of 5 by from Easy and GREAT live support (Darla!) Great solution loaded with expert guidance. More important are folks like Darla who took great care in walking me through our return and answering questions.
Date published: 2023-04-20
Rated 5 out of 5 by from Taxes They helped me with everything I needed they also explained to me how I messed it up
Date published: 2023-04-20
Rated 1 out of 5 by from TurboTax not as great as it used to be. The fact it's a flat rate of 203 dollars just to file anymore. Nah I'll send my info to my aunt who runs an H&R Block from now on.
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 323
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Its very user friendly and easy to follow. I'd so it next year
Date published: 2023-04-20
Rated 5 out of 5 by from So easy to use So user friendly and quick. Makes a horrible job, so easy and satisfying.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax is Easy Turbo Tax walks you through the process on your time - no need to make appointments with tax people.
Date published: 2023-04-20
Rated 3 out of 5 by from TurboTax could be much better I used Turbo Tax premium because I have some income other than W-2. The product works OK but its ease of use in any non-standard situation is poor in my experience. Two examples from this year. My e-file was rejected because I not entered some data. The fix my return link brought me to a screen that had no clue about how to enter the missing data. I had to search through the help system and the tools menu to find how to do it. The other example is that one of my forms asked me to input the line on form 1040 where the relevant income was reported. But TurboTax doesn't show you form 1040 as it's being built, so you have to go all the way through to about to file and then circle all the way back to make this correction. It would be so much easier to give a screen shot of the 1040 as you go along. Same for the other forms. Overall TT makes it much harder than it needs to be for no good reason that I can think of. I'd be happy to give my CC details at the start and have visibility of the forms rather than give the CC at the end
Date published: 2023-04-20
Rated 5 out of 5 by from Great Quick and easy most of the filling was done for me!
Date published: 2023-04-20
Rated 5 out of 5 by from TurboTax is excellent Satisfactory and easy to use. It has lots of user-friendly features.
Date published: 2023-04-20
Rated 5 out of 5 by from TurboTax put me totally at ease!! Great experience using TurboTax for the first time!! The support personnel was super helpful and guided me through. I couldn't have done it without them.
Date published: 2023-04-20
Rated 5 out of 5 by from Easy and GREAT live support (Darla!) Great solution loaded with expert guidance. More important are folks like Darla who took great care in walking me through our return and answering questions.
Date published: 2023-04-20
Rated 5 out of 5 by from Taxes They helped me with everything I needed they also explained to me how I messed it up
Date published: 2023-04-20
Rated 1 out of 5 by from TurboTax not as great as it used to be. The fact it's a flat rate of 203 dollars just to file anymore. Nah I'll send my info to my aunt who runs an H&R Block from now on.
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 323