TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo Tax is great Great product and great support. The issue I have is: 1) handle NR4 from Canada- cannot deduct tax paid in NR4; 2) cannot download forms from many organizations.
Date published: 2023-04-21
Rated 4 out of 5 by from Easy to walk through I was hesitant to use this, but am glad I did now.
Date published: 2023-04-21
Rated 1 out of 5 by from The TurboTax and Credit Karma collaboration is hor I literally spent two weeks trying to set up my credit Karma Acciunt just for them to tell me the advance loan option was ended.
Date published: 2023-04-21
Rated 2 out of 5 by from Software Updates Failed / No FL F-1120S I had to uninstall and reinstall Turbo Tax due to repeated failed software updates, which prevented me from using Turbotax. I wasted a bit of time trouble-shooting this software. The Florida state forms were empty, even though I am required to file FL-1120S.
Date published: 2023-04-21
Rated 5 out of 5 by from Good product the interface is clear and intuitive the help features are useful
Date published: 2023-04-21
Rated 5 out of 5 by from amazing I've used for years and makes it easy!!! I highly recommend!!!!
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo tax has an excellent service! The process took time but it went smoothly. Turbo tax saves you time where you can do your taxes at home. The customer service is excellent and noteworthy.
Date published: 2023-04-21
Rated 2 out of 5 by from I reluctantly use Turbotax I've been a user since before TurboTax was bought by Intuit and MacIntax was the tool of choice. There were many features in the previous versions of TurboTax and MacIntax that allowed the use to transfer data from either Quicken or Quickbooks using categories or tags that were specific to the Fed Tax forms and provided great user control. Now, with the interview process the method of updating an entry or reviewing the overall entries of a form are non-existent. It take far longer to enter the data and the user is at the mercy of TurboTax and Intuit as to how the taxes are reported. Very frustrating, but, as a user of QuickBooks I have found nothing better.
Date published: 2023-04-21
Rated 3 out of 5 by from TurboTax made me late by not returning my call. I was doing well until I never got an email for verification after I had spent hours and two evenings working on my taxes. I called to get assistance and a call came 27 minutes later but nobody ever picked up the line.
Date published: 2023-04-21
Rated 1 out of 5 by from TERRIBLE IT'S SO COMPLICATED, I PAID TURBOTAX IT DIDN'T WORK. I SPEND A LOT OF TIME, IT WAS EASY WITH A PROFESSIONAL.
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 288
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great Great product and great support. The issue I have is: 1) handle NR4 from Canada- cannot deduct tax paid in NR4; 2) cannot download forms from many organizations.
Date published: 2023-04-21
Rated 4 out of 5 by from Easy to walk through I was hesitant to use this, but am glad I did now.
Date published: 2023-04-21
Rated 1 out of 5 by from The TurboTax and Credit Karma collaboration is hor I literally spent two weeks trying to set up my credit Karma Acciunt just for them to tell me the advance loan option was ended.
Date published: 2023-04-21
Rated 2 out of 5 by from Software Updates Failed / No FL F-1120S I had to uninstall and reinstall Turbo Tax due to repeated failed software updates, which prevented me from using Turbotax. I wasted a bit of time trouble-shooting this software. The Florida state forms were empty, even though I am required to file FL-1120S.
Date published: 2023-04-21
Rated 5 out of 5 by from Good product the interface is clear and intuitive the help features are useful
Date published: 2023-04-21
Rated 5 out of 5 by from amazing I've used for years and makes it easy!!! I highly recommend!!!!
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo tax has an excellent service! The process took time but it went smoothly. Turbo tax saves you time where you can do your taxes at home. The customer service is excellent and noteworthy.
Date published: 2023-04-21
Rated 2 out of 5 by from I reluctantly use Turbotax I've been a user since before TurboTax was bought by Intuit and MacIntax was the tool of choice. There were many features in the previous versions of TurboTax and MacIntax that allowed the use to transfer data from either Quicken or Quickbooks using categories or tags that were specific to the Fed Tax forms and provided great user control. Now, with the interview process the method of updating an entry or reviewing the overall entries of a form are non-existent. It take far longer to enter the data and the user is at the mercy of TurboTax and Intuit as to how the taxes are reported. Very frustrating, but, as a user of QuickBooks I have found nothing better.
Date published: 2023-04-21
Rated 3 out of 5 by from TurboTax made me late by not returning my call. I was doing well until I never got an email for verification after I had spent hours and two evenings working on my taxes. I called to get assistance and a call came 27 minutes later but nobody ever picked up the line.
Date published: 2023-04-21
Rated 1 out of 5 by from TERRIBLE IT'S SO COMPLICATED, I PAID TURBOTAX IT DIDN'T WORK. I SPEND A LOT OF TIME, IT WAS EASY WITH A PROFESSIONAL.
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 288