TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is super user friendly! TurboTax easily walked me through all of my tax related life changes, including moving to another state!
Date published: 2021-02-26
Rated 5 out of 5 by from Live I hope it's great for a better experience in such situations
Date published: 2021-02-26
Rated 3 out of 5 by from Fast paperwork, delayed return I did all of my paperwork in January but for some reason Turbotax twice delayed my filing saying that it didn't have the paperwork. Turns out this was just a glitch in the system. It did slow me down by a month or two.
Date published: 2021-02-26
Rated 2 out of 5 by from Not Happy I have never experienced Turbo Tax being so lame ,,, disappointing web site experience,,,
Date published: 2021-02-26
Rated 5 out of 5 by from Always excellent and right Gets better every year. Help was always within 5 minutes as promised and Krista in Dallas fixed all my problems. Thank you!
Date published: 2021-02-26
Rated 5 out of 5 by from TURBO IS GREAT THEY HAVE BEEN VERY HELPFUL GLAD I STARTED TAXING WITH THEM THEIR ALWAYS THERE WHEN U NEED THEM
Date published: 2021-02-26
Rated 5 out of 5 by from The live assistant was awesome The live expert answered my question, and then remoted into my computer to walk me through the rest of the return.
Date published: 2021-02-26
Rated 1 out of 5 by from Very unclear Made me go all the way through til the end, then said it was not free and forced me to start all the way over
Date published: 2021-02-26
Rated 3 out of 5 by from Charitable Contribution Bug Everything was great until hitting the Charitable Contribution Deductions. No matter what I did, it kept telling me the amount was invalid. I finally deleted all my contributions, cleared my cache as recommended by a user, and it finally let me complete the process. Apparently this is a known bug, which has not been fixed as of 2/25/21. Because of this bug, I was not able to claim the $300 CARES deduction. Will probably switch to a different company next year.
Date published: 2021-02-26
Rated 2 out of 5 by from Fair I’ve been using TurboTax for years and for the most part it’s still pretty good to use as far as filing taxes on your own and making things simple. My complaint is that every year it gets more and more expensive! I understand paying to use your tool, but the fees just get higher each year.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 285
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is super user friendly! TurboTax easily walked me through all of my tax related life changes, including moving to another state!
Date published: 2021-02-26
Rated 5 out of 5 by from Live I hope it's great for a better experience in such situations
Date published: 2021-02-26
Rated 3 out of 5 by from Fast paperwork, delayed return I did all of my paperwork in January but for some reason Turbotax twice delayed my filing saying that it didn't have the paperwork. Turns out this was just a glitch in the system. It did slow me down by a month or two.
Date published: 2021-02-26
Rated 2 out of 5 by from Not Happy I have never experienced Turbo Tax being so lame ,,, disappointing web site experience,,,
Date published: 2021-02-26
Rated 5 out of 5 by from Always excellent and right Gets better every year. Help was always within 5 minutes as promised and Krista in Dallas fixed all my problems. Thank you!
Date published: 2021-02-26
Rated 5 out of 5 by from TURBO IS GREAT THEY HAVE BEEN VERY HELPFUL GLAD I STARTED TAXING WITH THEM THEIR ALWAYS THERE WHEN U NEED THEM
Date published: 2021-02-26
Rated 5 out of 5 by from The live assistant was awesome The live expert answered my question, and then remoted into my computer to walk me through the rest of the return.
Date published: 2021-02-26
Rated 1 out of 5 by from Very unclear Made me go all the way through til the end, then said it was not free and forced me to start all the way over
Date published: 2021-02-26
Rated 3 out of 5 by from Charitable Contribution Bug Everything was great until hitting the Charitable Contribution Deductions. No matter what I did, it kept telling me the amount was invalid. I finally deleted all my contributions, cleared my cache as recommended by a user, and it finally let me complete the process. Apparently this is a known bug, which has not been fixed as of 2/25/21. Because of this bug, I was not able to claim the $300 CARES deduction. Will probably switch to a different company next year.
Date published: 2021-02-26
Rated 2 out of 5 by from Fair I’ve been using TurboTax for years and for the most part it’s still pretty good to use as far as filing taxes on your own and making things simple. My complaint is that every year it gets more and more expensive! I understand paying to use your tool, but the fees just get higher each year.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 285