TURBOTAX CUSTOMER REVIEWS
TurboTax Live Basic Reviews
Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
Jackerson from
First time using it.. It was great
So easy and helpful to use. I definitely will be using this site again
Date published: 2021-02-24
Rated 5 out of 5 by
ramsmart from
AWESOME and EASY
easy to fill and very helpful with the extra steps and explanations.
Date published: 2021-02-24
Rated 3 out of 5 by
Princess0706 from
Take out the automatic ride sharing y’all put in
I hate turbo tax and he first year I used it I loved went threw free I had no trouble then next time nothing but trouble this year nothing but trouble and I can never seem to get help no matter how I try if it’s email or by phone... I don’t know turbo tax after all these years y’all shouldn’t have any issues . And you need to stop pushing max on everyone it’s a pandemic for god sakes we can barely afford to file for free smh shame on yall
Date published: 2021-02-24
Rated 1 out of 5 by
Timothy211 from
Not a great experience, and wouldn't recommend.
Honestly, This will probably be the last year I file my taxes with Turbo tax. I wasn't able to upload certain forms either with a PDF or the bank connection feature that you guys recommend. I use JP Morgan chase for banking and my investments and I wasn't able to connect with them through Turbo tax. Additionally, I wasn't able to upload my 1099 B from my investment account with Chase either. I had to enter all my short term gains manually which was a huge headache. It's also frustrating that I was charged an additional $200 to file my taxes with Turbo tax. Every year it just goes up and up, and it's especially irritating since I did everything myself. I also think it is unbelievable that I would have to wait till March 12th to have an appointment with a CPA. It's February 24th, and I have to wait 16 days??? I expect more from Intuit. To be honest, I wouldn't recommend this company to anyone who still has to file taxes for this year and any years after. I'm looking forward to heading to H&R block or a company that will actually help and not overcharge for their service. A company that actually cares about their customers.
Date published: 2021-02-24
Rated 5 out of 5 by
Mary2940 from
Thank you Turbo Tax
It was a great experience. Very Helpful in filing my taxes and answering questions.
Date published: 2021-02-24
Rated 5 out of 5 by
KimMic34 from
TurboTax is worth every Penny!!
I used turbotax for the last 6 years and I've never had a problem. It is totally worth it and hassle free!!
Date published: 2021-02-24
Rated 5 out of 5 by
luke 46 from
Easy to use
Great experience, so easy to use. Everything spelled out for you.
Date published: 2021-02-24
Rated 5 out of 5 by
Liam27 from
The man that helped me Elderidge helped in 10mins!
Without an expert you'll spend hours upon hours figuring things out and searching like a frantic, With an expert you will feel confident in your answers and questions. overall this has been the best experience I've had doing my taxes.
Date published: 2021-02-24
Rated 3 out of 5 by
PatnPNS from
Hardest Year Yet
I have used turbotax for years and the form this year was really difficult for me.
Date published: 2021-02-24
Rated 3 out of 5 by
JVinArizona from
Why make someone file long form
It's stupid to file long form instead of short form. If people are taking the standard deduction, there's no need to file long form yet Turbo Tax make you file the long form that's takes forever. Short forms are simple and fast.
All TurboTax® Offerings Reviews - Page 284
Date published: 2021-02-24
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
Jackerson from
First time using it.. It was great
So easy and helpful to use. I definitely will be using this site again
Date published: 2021-02-24
Rated 5 out of 5 by
ramsmart from
AWESOME and EASY
easy to fill and very helpful with the extra steps and explanations.
Date published: 2021-02-24
Rated 3 out of 5 by
Princess0706 from
Take out the automatic ride sharing y’all put in
I hate turbo tax and he first year I used it I loved went threw free I had no trouble then next time nothing but trouble this year nothing but trouble and I can never seem to get help no matter how I try if it’s email or by phone... I don’t know turbo tax after all these years y’all shouldn’t have any issues . And you need to stop pushing max on everyone it’s a pandemic for god sakes we can barely afford to file for free smh shame on yall
Date published: 2021-02-24
Rated 1 out of 5 by
Timothy211 from
Not a great experience, and wouldn't recommend.
Honestly, This will probably be the last year I file my taxes with Turbo tax. I wasn't able to upload certain forms either with a PDF or the bank connection feature that you guys recommend. I use JP Morgan chase for banking and my investments and I wasn't able to connect with them through Turbo tax. Additionally, I wasn't able to upload my 1099 B from my investment account with Chase either. I had to enter all my short term gains manually which was a huge headache. It's also frustrating that I was charged an additional $200 to file my taxes with Turbo tax. Every year it just goes up and up, and it's especially irritating since I did everything myself. I also think it is unbelievable that I would have to wait till March 12th to have an appointment with a CPA. It's February 24th, and I have to wait 16 days??? I expect more from Intuit. To be honest, I wouldn't recommend this company to anyone who still has to file taxes for this year and any years after. I'm looking forward to heading to H&R block or a company that will actually help and not overcharge for their service. A company that actually cares about their customers.
Date published: 2021-02-24
Rated 5 out of 5 by
Mary2940 from
Thank you Turbo Tax
It was a great experience. Very Helpful in filing my taxes and answering questions.
Date published: 2021-02-24
Rated 5 out of 5 by
KimMic34 from
TurboTax is worth every Penny!!
I used turbotax for the last 6 years and I've never had a problem. It is totally worth it and hassle free!!
Date published: 2021-02-24
Rated 5 out of 5 by
luke 46 from
Easy to use
Great experience, so easy to use. Everything spelled out for you.
Date published: 2021-02-24
Rated 5 out of 5 by
Liam27 from
The man that helped me Elderidge helped in 10mins!
Without an expert you'll spend hours upon hours figuring things out and searching like a frantic, With an expert you will feel confident in your answers and questions. overall this has been the best experience I've had doing my taxes.
Date published: 2021-02-24
Rated 3 out of 5 by
PatnPNS from
Hardest Year Yet
I have used turbotax for years and the form this year was really difficult for me.
Date published: 2021-02-24
Rated 3 out of 5 by
JVinArizona from
Why make someone file long form
It's stupid to file long form instead of short form. If people are taking the standard deduction, there's no need to file long form yet Turbo Tax make you file the long form that's takes forever. Short forms are simple and fast.
All TurboTax® Offerings Reviews - Page 284
Date published: 2021-02-24