TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from First time using it.. It was great So easy and helpful to use. I definitely will be using this site again
Date published: 2021-02-24
Rated 5 out of 5 by from AWESOME and EASY easy to fill and very helpful with the extra steps and explanations.
Date published: 2021-02-24
Rated 3 out of 5 by from Take out the automatic ride sharing y’all put in I hate turbo tax and he first year I used it I loved went threw free I had no trouble then next time nothing but trouble this year nothing but trouble and I can never seem to get help no matter how I try if it’s email or by phone... I don’t know turbo tax after all these years y’all shouldn’t have any issues . And you need to stop pushing max on everyone it’s a pandemic for god sakes we can barely afford to file for free smh shame on yall
Date published: 2021-02-24
Rated 1 out of 5 by from Not a great experience, and wouldn't recommend. Honestly, This will probably be the last year I file my taxes with Turbo tax. I wasn't able to upload certain forms either with a PDF or the bank connection feature that you guys recommend. I use JP Morgan chase for banking and my investments and I wasn't able to connect with them through Turbo tax. Additionally, I wasn't able to upload my 1099 B from my investment account with Chase either. I had to enter all my short term gains manually which was a huge headache. It's also frustrating that I was charged an additional $200 to file my taxes with Turbo tax. Every year it just goes up and up, and it's especially irritating since I did everything myself. I also think it is unbelievable that I would have to wait till March 12th to have an appointment with a CPA. It's February 24th, and I have to wait 16 days??? I expect more from Intuit. To be honest, I wouldn't recommend this company to anyone who still has to file taxes for this year and any years after. I'm looking forward to heading to H&R block or a company that will actually help and not overcharge for their service. A company that actually cares about their customers.
Date published: 2021-02-24
Rated 5 out of 5 by from Thank you Turbo Tax It was a great experience. Very Helpful in filing my taxes and answering questions.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is worth every Penny!! I used turbotax for the last 6 years and I've never had a problem. It is totally worth it and hassle free!!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use Great experience, so easy to use. Everything spelled out for you.
Date published: 2021-02-24
Rated 5 out of 5 by from The man that helped me Elderidge helped in 10mins! Without an expert you'll spend hours upon hours figuring things out and searching like a frantic, With an expert you will feel confident in your answers and questions. overall this has been the best experience I've had doing my taxes.
Date published: 2021-02-24
Rated 3 out of 5 by from Hardest Year Yet I have used turbotax for years and the form this year was really difficult for me.
Date published: 2021-02-24
Rated 3 out of 5 by from Why make someone file long form It's stupid to file long form instead of short form. If people are taking the standard deduction, there's no need to file long form yet Turbo Tax make you file the long form that's takes forever. Short forms are simple and fast.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 284
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from First time using it.. It was great So easy and helpful to use. I definitely will be using this site again
Date published: 2021-02-24
Rated 5 out of 5 by from AWESOME and EASY easy to fill and very helpful with the extra steps and explanations.
Date published: 2021-02-24
Rated 3 out of 5 by from Take out the automatic ride sharing y’all put in I hate turbo tax and he first year I used it I loved went threw free I had no trouble then next time nothing but trouble this year nothing but trouble and I can never seem to get help no matter how I try if it’s email or by phone... I don’t know turbo tax after all these years y’all shouldn’t have any issues . And you need to stop pushing max on everyone it’s a pandemic for god sakes we can barely afford to file for free smh shame on yall
Date published: 2021-02-24
Rated 1 out of 5 by from Not a great experience, and wouldn't recommend. Honestly, This will probably be the last year I file my taxes with Turbo tax. I wasn't able to upload certain forms either with a PDF or the bank connection feature that you guys recommend. I use JP Morgan chase for banking and my investments and I wasn't able to connect with them through Turbo tax. Additionally, I wasn't able to upload my 1099 B from my investment account with Chase either. I had to enter all my short term gains manually which was a huge headache. It's also frustrating that I was charged an additional $200 to file my taxes with Turbo tax. Every year it just goes up and up, and it's especially irritating since I did everything myself. I also think it is unbelievable that I would have to wait till March 12th to have an appointment with a CPA. It's February 24th, and I have to wait 16 days??? I expect more from Intuit. To be honest, I wouldn't recommend this company to anyone who still has to file taxes for this year and any years after. I'm looking forward to heading to H&R block or a company that will actually help and not overcharge for their service. A company that actually cares about their customers.
Date published: 2021-02-24
Rated 5 out of 5 by from Thank you Turbo Tax It was a great experience. Very Helpful in filing my taxes and answering questions.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is worth every Penny!! I used turbotax for the last 6 years and I've never had a problem. It is totally worth it and hassle free!!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use Great experience, so easy to use. Everything spelled out for you.
Date published: 2021-02-24
Rated 5 out of 5 by from The man that helped me Elderidge helped in 10mins! Without an expert you'll spend hours upon hours figuring things out and searching like a frantic, With an expert you will feel confident in your answers and questions. overall this has been the best experience I've had doing my taxes.
Date published: 2021-02-24
Rated 3 out of 5 by from Hardest Year Yet I have used turbotax for years and the form this year was really difficult for me.
Date published: 2021-02-24
Rated 3 out of 5 by from Why make someone file long form It's stupid to file long form instead of short form. If people are taking the standard deduction, there's no need to file long form yet Turbo Tax make you file the long form that's takes forever. Short forms are simple and fast.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 284