TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 1 out of 5 by from Scrambled my numbers halfway through the process I've used TurboTax for several years now. This was my most miserable experience to date. The system scrambled my W-2, 1099, and charitable giving info halfway through the process resulting in a ludicrous amount of "Other Income" on the final return. Luckily, I caught that and, since Other Income is almost impossible to track down, contacted support. 40-something minutes later the automated system called my cell and then hung up on me. "Sorry we missed you." Except no--I had picked up and was never even given a chance to speak to the computer system. Thankfully, I was able to figure out the problem on my own, delete/edit the offending entries (many of which had been recopied over from last year's return after I initially left the section) and basically completely redo my return. The final pdf looks correct, but I am *NOT* a satisfied customer and cannot recommend this iteration of the service.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax the best way to do Taxes. The best way to do Texas, simple, if something wrong the system will tell me, and we will fix it. Well support from experts.
Date published: 2021-03-02
Rated 5 out of 5 by from Easy, Secure and easy to understand Never stress about my taxes, which makes my life just a little bit easier.
Date published: 2021-03-02
Rated 5 out of 5 by from Simple to use I like the changes to this year's program. They prefill many boxes from previous years filings, even on the least expensive filing.
Date published: 2021-03-02
Rated 5 out of 5 by from Very helpful!! Turbo Tax was really easy to do. This is are Third time using Turbo Tax
Date published: 2021-03-02
Rated 5 out of 5 by from Good experience Always easy to understand, ample support on a clear platform.
Date published: 2021-03-02
Rated 2 out of 5 by from Meh At first we had an amazing deal, but now we have to pay over $100
Date published: 2021-03-02
Rated 1 out of 5 by from Awful Expensive hidden fees at the last moment jack up your costs. And if you don't have a Federal refund to cover it (or if you have already budgeted that money for expenses because 2020 was an awful, hard year) then you're paying out of pocket.
Date published: 2021-03-02
Rated 5 out of 5 by from Love Turbo Tax! Best way to handle your taxes! Works every time, no better way!
Date published: 2021-03-02
Rated 5 out of 5 by from fast and easy really fast and easy got my full return for good price
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 271
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Scrambled my numbers halfway through the process I've used TurboTax for several years now. This was my most miserable experience to date. The system scrambled my W-2, 1099, and charitable giving info halfway through the process resulting in a ludicrous amount of "Other Income" on the final return. Luckily, I caught that and, since Other Income is almost impossible to track down, contacted support. 40-something minutes later the automated system called my cell and then hung up on me. "Sorry we missed you." Except no--I had picked up and was never even given a chance to speak to the computer system. Thankfully, I was able to figure out the problem on my own, delete/edit the offending entries (many of which had been recopied over from last year's return after I initially left the section) and basically completely redo my return. The final pdf looks correct, but I am *NOT* a satisfied customer and cannot recommend this iteration of the service.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax the best way to do Taxes. The best way to do Texas, simple, if something wrong the system will tell me, and we will fix it. Well support from experts.
Date published: 2021-03-02
Rated 5 out of 5 by from Easy, Secure and easy to understand Never stress about my taxes, which makes my life just a little bit easier.
Date published: 2021-03-02
Rated 5 out of 5 by from Simple to use I like the changes to this year's program. They prefill many boxes from previous years filings, even on the least expensive filing.
Date published: 2021-03-02
Rated 5 out of 5 by from Very helpful!! Turbo Tax was really easy to do. This is are Third time using Turbo Tax
Date published: 2021-03-02
Rated 5 out of 5 by from Good experience Always easy to understand, ample support on a clear platform.
Date published: 2021-03-02
Rated 2 out of 5 by from Meh At first we had an amazing deal, but now we have to pay over $100
Date published: 2021-03-02
Rated 1 out of 5 by from Awful Expensive hidden fees at the last moment jack up your costs. And if you don't have a Federal refund to cover it (or if you have already budgeted that money for expenses because 2020 was an awful, hard year) then you're paying out of pocket.
Date published: 2021-03-02
Rated 5 out of 5 by from Love Turbo Tax! Best way to handle your taxes! Works every time, no better way!
Date published: 2021-03-02
Rated 5 out of 5 by from fast and easy really fast and easy got my full return for good price
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 271