TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from Software too clunky. It is difficult to access help. The software is clunkier this year than in past years. Too many questions to wade through when completing 1099R Forms. If, after completing a 1099R form, I had to go back and update it,, I had to wade thorugh the same questions, I had previously answered. It was as if my answers were'nt rememberd. It seems like you're more interested in making the software look your other intuit products, even at the cost of functionality. We've been using TurboTax for twelve years, but I may switch next year, if the software become clunkier next yaer.
Date published: 2023-04-23
Rated 4 out of 5 by from Big help with my taxes This year my taxes were a bit more difficult and Turbo Tax helped a ton.
Date published: 2023-04-23
Rated 3 out of 5 by from Missing Indiana form The form needed to tell Indiana about foreign tax paid on foreign investments was missing, Form or Schedule 6.
Date published: 2023-04-23
Rated 5 out of 5 by from was great IT WAS VERY THROUGH,THEY DID GREAT WORK,I REALLY T
Date published: 2023-04-23
Rated 5 out of 5 by from The live service was just incredible!!! Stephaine from Turbotax was sooooooo helpful and knowledgeable! I would have never received a refund if wasn't for her noticing duplicate entries and self employment deductions!! I only called for a question and she stayed with me thru submittal! Best service ever!
Date published: 2023-04-23
Rated 3 out of 5 by from Great ! when entering the gross income it becomes confusing especially when you have to add multiple income and from different places.
Date published: 2023-04-23
Rated 3 out of 5 by from Great This program is great it helped me out so much when filing for my return.
Date published: 2023-04-23
Rated 5 out of 5 by from TURBOTAX IS AWESOME WE'VE USED TURBOTAX TO FILE OUR FEDERAL AND STATE TAX RETURNS FOR YEARS AND NEVER ENCOUNTERED ISSUES.
Date published: 2023-04-23
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use and straight forward. Looking forward to using 9th year in a row.
Date published: 2023-04-23
Rated 4 out of 5 by from Good, but cheaper and NO Auto-renew!! Please, your product just keeps getting more expensive! Free? Yeah, to who? Also, stop forcing me to auto-renew!
Date published: 2023-04-23
All TurboTax® Offerings Reviews - Page 271
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Software too clunky. It is difficult to access help. The software is clunkier this year than in past years. Too many questions to wade through when completing 1099R Forms. If, after completing a 1099R form, I had to go back and update it,, I had to wade thorugh the same questions, I had previously answered. It was as if my answers were'nt rememberd. It seems like you're more interested in making the software look your other intuit products, even at the cost of functionality. We've been using TurboTax for twelve years, but I may switch next year, if the software become clunkier next yaer.
Date published: 2023-04-23
Rated 4 out of 5 by from Big help with my taxes This year my taxes were a bit more difficult and Turbo Tax helped a ton.
Date published: 2023-04-23
Rated 3 out of 5 by from Missing Indiana form The form needed to tell Indiana about foreign tax paid on foreign investments was missing, Form or Schedule 6.
Date published: 2023-04-23
Rated 5 out of 5 by from was great IT WAS VERY THROUGH,THEY DID GREAT WORK,I REALLY T
Date published: 2023-04-23
Rated 5 out of 5 by from The live service was just incredible!!! Stephaine from Turbotax was sooooooo helpful and knowledgeable! I would have never received a refund if wasn't for her noticing duplicate entries and self employment deductions!! I only called for a question and she stayed with me thru submittal! Best service ever!
Date published: 2023-04-23
Rated 3 out of 5 by from Great ! when entering the gross income it becomes confusing especially when you have to add multiple income and from different places.
Date published: 2023-04-23
Rated 3 out of 5 by from Great This program is great it helped me out so much when filing for my return.
Date published: 2023-04-23
Rated 5 out of 5 by from TURBOTAX IS AWESOME WE'VE USED TURBOTAX TO FILE OUR FEDERAL AND STATE TAX RETURNS FOR YEARS AND NEVER ENCOUNTERED ISSUES.
Date published: 2023-04-23
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use and straight forward. Looking forward to using 9th year in a row.
Date published: 2023-04-23
Rated 4 out of 5 by from Good, but cheaper and NO Auto-renew!! Please, your product just keeps getting more expensive! Free? Yeah, to who? Also, stop forcing me to auto-renew!
Date published: 2023-04-23
All TurboTax® Offerings Reviews - Page 271