TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from null null
Date published: 2023-09-22
Rated 5 out of 5 by from null null
Date published: 2023-09-21
Rated 4 out of 5 by from 2022 Done Question search bar was very helpful. Very difficult to go back and made editions.
Date published: 2023-09-21
Rated 4 out of 5 by from MUCH improved from years past EXCELLENT live and phone support...all three agents were helpful, courteous, knowledgeable!! only thing I would like improved is a way to jump to the in-process tax forms to see the impact on them as I enter data. It seemed the agents had that access and it would help a lot if I did.
Date published: 2023-09-21
Rated 5 out of 5 by from null null
Date published: 2023-09-21
Rated 5 out of 5 by from Great experience with TurboTax Easy to use, great breakdowns and explanations, and fast!!
Date published: 2023-09-21
Rated 2 out of 5 by from TurboTax is phoning it in Does not seem to get better year to year. Handling of things like backdoor Roth is wonky. Has weird bugs. NY State support is a joke, they do not invest much in it.
Date published: 2023-09-21
Rated 5 out of 5 by from null null
Date published: 2023-09-21
Rated 3 out of 5 by from Turbotax gets more difficult to use each year Difficult to fill in Schedule D manually. I complete the form directly, not using easy step. Turbo tax continues to make it difficult to complete forms directly.
Date published: 2023-09-21
Rated 5 out of 5 by from null null
Date published: 2023-09-21
All TurboTax® Offerings Reviews - Page 28
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from null null
Date published: 2023-09-22
Rated 5 out of 5 by from null null
Date published: 2023-09-21
Rated 4 out of 5 by from 2022 Done Question search bar was very helpful. Very difficult to go back and made editions.
Date published: 2023-09-21
Rated 4 out of 5 by from MUCH improved from years past EXCELLENT live and phone support...all three agents were helpful, courteous, knowledgeable!! only thing I would like improved is a way to jump to the in-process tax forms to see the impact on them as I enter data. It seemed the agents had that access and it would help a lot if I did.
Date published: 2023-09-21
Rated 5 out of 5 by from null null
Date published: 2023-09-21
Rated 5 out of 5 by from Great experience with TurboTax Easy to use, great breakdowns and explanations, and fast!!
Date published: 2023-09-21
Rated 2 out of 5 by from TurboTax is phoning it in Does not seem to get better year to year. Handling of things like backdoor Roth is wonky. Has weird bugs. NY State support is a joke, they do not invest much in it.
Date published: 2023-09-21
Rated 5 out of 5 by from null null
Date published: 2023-09-21
Rated 3 out of 5 by from Turbotax gets more difficult to use each year Difficult to fill in Schedule D manually. I complete the form directly, not using easy step. Turbo tax continues to make it difficult to complete forms directly.
Date published: 2023-09-21
Rated 5 out of 5 by from null null
Date published: 2023-09-21
All TurboTax® Offerings Reviews - Page 28