TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Helpful I get ok refunds from them but cheaper then an accountant
Date published: 2023-07-19
Rated 5 out of 5 by from Simple and Easy What a wonderful platform! There live chat is a life saver! Been using Turbotax for over 10 years and I'll never use anyone else!
Date published: 2023-07-19
Rated 5 out of 5 by from Love TurboTax! Always professional and helpful! Call backs prompt! Recommend to my friends and family!
Date published: 2023-07-19
Rated 5 out of 5 by from Turbo Tax makes it so easy! Just had to do an amended return for a new form I received and have never done. Cindy contacted me and walked me through the process. Quick and painless!!
Date published: 2023-07-19
Rated 5 out of 5 by from Turbo the way to go The easy tax preparation layout they have set up is the best and easiest way I've ever did taxes. It got more money bac from turbo tax than I've ever got in my life
Date published: 2023-07-19
Rated 3 out of 5 by from Failed to import investment accounts properly It failed to import one of my investment accounts properly and asked me to write in the State for one entry in a 1099-MISC that it imported erroneously. The UX getting to that screen is also awkward since it forced me to review my driver's license info and ~6 other screens each time I came back to it.
Date published: 2023-07-19
Rated 5 out of 5 by from Thanks TurboTax! Laniece answered my questions quickly and accurately. Thanks Laniece!
Date published: 2023-07-19
Rated 1 out of 5 by from hard to use, unhelpful will try to squeeze you for every dollar you have, unless your filing is very simple
Date published: 2023-07-19
Rated 5 out of 5 by from TurboTax Premium did an awesome job I love the product feature of the help file and how turbo tax leads you through your tax return. If you get the premium addition it will also double check your taxes for you which I found very helpful.
Date published: 2023-07-19
Rated 5 out of 5 by from TurboTax is very easy to use! I've been using TurboTax for many years. They update their information every year, as the laws change, and they assist with answering questions.
Date published: 2023-07-19
All TurboTax® Offerings Reviews - Page 270
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Helpful I get ok refunds from them but cheaper then an accountant
Date published: 2023-07-19
Rated 5 out of 5 by from Simple and Easy What a wonderful platform! There live chat is a life saver! Been using Turbotax for over 10 years and I'll never use anyone else!
Date published: 2023-07-19
Rated 5 out of 5 by from Love TurboTax! Always professional and helpful! Call backs prompt! Recommend to my friends and family!
Date published: 2023-07-19
Rated 5 out of 5 by from Turbo Tax makes it so easy! Just had to do an amended return for a new form I received and have never done. Cindy contacted me and walked me through the process. Quick and painless!!
Date published: 2023-07-19
Rated 5 out of 5 by from Turbo the way to go The easy tax preparation layout they have set up is the best and easiest way I've ever did taxes. It got more money bac from turbo tax than I've ever got in my life
Date published: 2023-07-19
Rated 3 out of 5 by from Failed to import investment accounts properly It failed to import one of my investment accounts properly and asked me to write in the State for one entry in a 1099-MISC that it imported erroneously. The UX getting to that screen is also awkward since it forced me to review my driver's license info and ~6 other screens each time I came back to it.
Date published: 2023-07-19
Rated 5 out of 5 by from Thanks TurboTax! Laniece answered my questions quickly and accurately. Thanks Laniece!
Date published: 2023-07-19
Rated 1 out of 5 by from hard to use, unhelpful will try to squeeze you for every dollar you have, unless your filing is very simple
Date published: 2023-07-19
Rated 5 out of 5 by from TurboTax Premium did an awesome job I love the product feature of the help file and how turbo tax leads you through your tax return. If you get the premium addition it will also double check your taxes for you which I found very helpful.
Date published: 2023-07-19
Rated 5 out of 5 by from TurboTax is very easy to use! I've been using TurboTax for many years. They update their information every year, as the laws change, and they assist with answering questions.
Date published: 2023-07-19
All TurboTax® Offerings Reviews - Page 270